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“A cocoon in Bangkok”
Review of The Sukosol

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The Sukosol
Ranked #150 of 859 Hotels in Bangkok
Certificate of Excellence
Pakbeng
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A cocoon in Bangkok”
Reviewed January 7, 2013

Exellent all the way, but what really got me was the frontdesk staff who gave a teddybear to my 2 year old daughter upon the check in. She was as pleased as I was and up to this day, she still hasn't let it go. Thank you for a great stay

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Camille B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSukosol, Manager at The Sukosol, responded to this review, January 8, 2013
Dear Stanislas F,

Thank you so much for posting your kind review of our hotel, we really appreciate it.

We are thrilled to hear your daughter loved her Sukosol bear, we hope she always keeps it close and remembers her stay in Bangkok fondly.

Please come visit us again soon with your family :-)

Kind regards,

Miss C.Rafferty
Corporate Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,562 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (203)
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English first
Sollentuna, Sweden
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 7, 2013

Avoid this hotel is my best advice. It has a nice and clean lobby but this is the only spot that is clean in the Hotel. Dont let this show room trick you. When we arrived at 11 am our room was ready and we checked in. The room on 10:th floor smell like an old football locker room, had old carpet covering whole floor, wallpaper full of spots, the view was. We wen down to the lobby asking if this was a misstake and if all the rooms were like this. We eventualy 6 hours later at 5 pm got a new room at 14:th floor in the "newer" wing but it looked and smell the same as the old one, only with better view, over the pool area. Our luggage did not arrived untill one hour and us calling four times to the lobby. After a shower still waiting I went down to the lobby just wearing a towel around my hips and asked for the luggage and they then went 15 meter into the storage room for the cases and delivered to the room. This was a 3 minutes woork but for them i was 1 hour, 4 calls and 1 half naked man in the lobby to get them to the room. This hotel stinks litterly speaking, lacks of allmost all servicemind and dont care if you complain. The beds are not mutch softer than the carpet on the floor. They are stone hard, prepare to a sleepless night.The staf just smile, relax and reward you with more slow motion if you complain. The restaurants in the Hotel is serious over priced, dont go there, please. On the front desk in the lobby this Hotel has a tripadvisor winning price 2012, but that must be a joke or a fake I guess? The location is also bad if you want to be close to city center or main attractions but it is close to skytrain station and shoping center.

Room Tip: Dont choose any room.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
6 Thank ABE201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSukosol, Manager at The Sukosol, responded to this review, January 8, 2013
Dear ABE201,

Thank you for reviewing our property.

We are very sorry about the inconvenience with the luggage delivery, clearly a miscommunication has occurred and we sincerely apologise for that. This is definitely not representative of our usual standards and we take your complaint very serious; we shall investigate the matter thoroughly.

We have been awarded the TripAdvisor Certificate of Excellence for many years in a row now and pride ourselves on that and don’t feel the quality reviews we regularly receive and customer loyalty we inspire a joke.

Should your return to Bangkok we would be pleased to welcome you back and deliver the five-star service we are renowned for and you unfortunately found lacking on this visit.

Kind regards,

Miss C.Rafferty
Corporate Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 6, 2013

Very pleased with the location, staff and services. Centrally located, reasonably priced and has all the amenities of a 4 star hotel. Rooms were spacious, internet worked well, beds were very comfortable. The Spa staff was very good and great at accommodating last minute appts. Tour coordinator had lots of options and was very helpful. I will definitely stay there again.

  • Stayed October 2012, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Veep11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSukosol, Manager at The Sukosol, responded to this review, January 7, 2013
Dear Veep11,

Thanks for posting such a fabulous review of our hotel, we sincerely appreciate it.

We are exceedingly gratified to know you liked our location, staff, service, spa, Wi-Fi, rooms, beds and tour operator. And of course we’re always pleased to hear that guests find us ‘value for money’.

Please come visit us in the Land of Smiles again soon :-)

Kind regards,

Miss C.Rafferty
Corporate Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nagoya, Japan
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 4, 2013

The hotel is located far from the city cener or the tourist attractioins. Overall the price and quality of th eproperty make it a good choice.Staff are friendly but dont all speak English well and this sometimes caused problems. Cofee shop was unatended several times. Breakfast buffett was ood

Room Tip: Great hotel if you are staying in bankok frequently and know the city. Great value as price is reson...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CEZARSTRAVELS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSukosol, Manager at The Sukosol, responded to this review, January 6, 2013
Dear CEZARSTRAVELS,

Thanks for taking the time to review our hotel, we really appreciate it. We are glad to hear that you thought our property value-for-money and enjoyed our breakfast buffet.

Out hotel is actually very close to many popular down-town attractions via the BTS Skytrain network, we are only two stops from Siam Square, MBK, Siam Paragon, Jim Thompson’s House, etc. We are also only a short taxi ride away from the Chao Phraya River, Lumphini Park, Grand Palace, Dusit Zoo, Chatuchak Market, and so on. Most guests actually find our location to be one of our best assets. We are also located directly opposite the Airport Rail Link running to/from Suvarnabhumi International Airport.

Thank for you pointing out our failings with regards to English competency and outlet staffing, we shall rectify these shortcomings as soon as possible. As always exceeding guest expectation is our number #1 goal, we appreciate customer feedback such as yours so we may learn and grow.

Please come visit us again in the Land of Smiles.

Kind regards,

Ms C.Rafferty
Corporate Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 30, 2012

Nice hotel with really good connection to everywhere in Bangkok but not ideal place for sun lovers because the sun doesn't really shine on the pool area. Hotel has excelent bakerry from where you could fetch breakfast to your room if you want to eat something easy and small

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Osqful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSukosol, Manager at The Sukosol, responded to this review, January 1, 2013
Dear Osqful,

Thanks for taking the time to review our hotel. We are pleased to hear you liked our down-town locations and Bakery Cafe.

The sun is not at its best in “winter” throughout Thailand; from February to October it’s shiny 100% of the day.

We hope to have you visiting with us in 2013.

Kind regards,

Miss C.Rafferty
Corporate Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
1 review
Reviewed December 29, 2012

Although reserved by two persons at the beginning, it had to stop having to cancel suddenly.
the staff who can do exact correspondence. still good
-- I have you correspond and it appreciates.
And it was my birthday by chance, the staff who has familiarity suddenly come to congratulation. I was really glad !
It became good recollections.
The hotel near to Payathai station and convenience store is the next.
The corresponding staff is glad to become kind.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chiepool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSukosol, Manager at The Sukosol, responded to this review, January 1, 2013
Dear chiepool,

We are glad to hear that our Reservations Department were so obliging and that you trip worked out well.

Please come visit us again soon in the City of Angels!

Kind regards,

Miss C.Rafferty
Corporate Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
x
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 29, 2012

stayed here for 4 nights in the old wing. didn't bother to request an upgrade or newer wing since we were out most of the day. in hindsight, i should have but we were pretty tired at end of each day to bother with request and packing.
the hotel been fitted with central air conditioning system. it got a bit too cold for my elderly parents who chose not to switch it on. the air con is noisy. bathroom is big, hot water is good. however, shower is fitted in the bath tub area with a small piece of glass dividing it and the toilet seat, so water was splattered all over the floor after each shower, like it was mentioned in an earlier post. housekeeping could have done a better job by cleaning the huge lamp next to our bed and glass area above the head board. dust was clearly evident. coffee and tea wasn't replenish on a daily basis although we left the holding box opened on the writing desk. there's no security in the hotel. you could just walk into it without anyone noticing and there's no door man, especially at night, so anyone could take a lift up to the guest rooms. shuttle service to bts starts late - 1030am, which we didn't use. this is a grand looking hotel, albeit soulless. i'm not sure if it befits a four star, and because its a four star hotel, i'm expecting more. for me the consistent hot water supply, comfy bed and its close proximity to bts and the airport rail link is its saving grace. its no wonder someone mentioned earlier they could probably get a better deal in the city.
a little extra info for future travellers using the hotel and arriving by rail link - look for florida hotel on you right (or somboon seafood on right and walk straight ahead keeping it to your right, turn right when you hit a road), cross the little slip road, then cross another slip road after walking a few steps under the flyover. you'll see a big mall like building, keep it to your left, you'll come across soi 12, the hotel is just after that. the junction you just crossed is a bit busy, but don't be afraid cause a traffic marshal will appear from nowhere to assist your crossing. even if he doesn't, it isn't tough.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank woosy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSukosol, Manager at The Sukosol, responded to this review, January 1, 2013
Dear woosy,

Thank you for taking the time to review our hotel, we really appreciate it.

We are glad that you liked our hot water supply, comfy bed and close proximity to the BTS and ARL.

We are sorry to hear about the shortcomings in the house-keeping of your room and assure you that we shall look into this ASAP.

Please note however that we certainly do have security personnel and doorman on duty at the hotel 24-hours a day and perhaps you didn’t notice them as they are very discreet, as befitting a world-class hotel.

Please come visit with us again soon,

Kind regards,

Miss C.Rafferty
Corporate Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sukosol

Property: The Sukosol
Address: 477 Si Ayuthaya Road | Phayathai, Bangkok 10400, Thailand (Formerly Siam City Hotel)
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#74 Spa Hotel in Bangkok
#109 Business Hotel in Bangkok
#112 Romantic Hotel in Bangkok
#128 Luxury Hotel in Bangkok
#145 Family Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Sukosol 4.5*
Number of rooms: 470
Official Description (provided by the hotel):
Mixing colonial-style architecture, modern amenities and Asian aesthetics, The Sukosol Hotel (Formerly Siam City Hotel) is a wonderful place to stay for a truly unique, five-star Thai experience. The 470-room hotel is located beside the Phayathai Skytrain and Airport Rail Link stations. In the middle of Bangkok’s famed royal district, the hotel is within easy reach of the best sightseeing, shopping and dining that the City of Angels has to offer. The hotel boasts award-winning restaurants, rooftop pool, fitness centre, gift shop, jeweler, tailor, travel counter and more. ... more   less 
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Also Known As:
Siam City Bangkok
Bangkok Siam City Hotel
Siam City Hotel Bangkok

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