I was at hotel for 2 nights and the day I was supposed to check out at 12 Noon, when I came back from breakfast around 9:30 AM I found all my luggage missing from the room. Two cleaning ladies were cleaning and they said they have no clue about my luggage. Mind you, the luggage was not even packed - the zip of my big bag and camera bag was open, there were small things like clothes, mobile charger etc are were lying on the table.
I called up the front desk, they also said they have no clue. The housekeeping incharge was outside and he said - Sorry Madam, not my department. When I asked for the manager of the hotel I was told he is very busy. Felt totally helpless and called up the front desk and told them that if no senior person comes and brings my stuff back - I will have no option but to walk to the nearest police station and that is when they got into action.
Bell boy had kept my loose stuff between two bags and dragged it out. The manager said sorry and said he would give me a complimentary late check out for two hours - but when I returned I was locked out of the room and had to ask them to open the room for me.
While taking out my luggage can be a mistake ( though by hospitality industry standards, it is not a small mistake) but the reaction of the staff was pathetic and unacceptable. I was disappointed to say the least.
- Official Description (provided by the hotel):
- Dream Bangkok is a fabulous 5 star service boutique hotel with a trendy and modern design. It is conveniently situated in the heart of Sukhumvit, Bangkok’s pulse for fashion, business, entertainment, nightlife, international hospital and shopping centres, within a short walking distance to the BTS Sky Train and MRT Metro station (Asoke); thus connecting its guest to the city’s famous tourist sites and attractions. It is an ideal for business and leisure travelers seeking a new hotel experience in one of Bangkok’s best location. ... more less
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- Also Known As:
- Dream Bangkok Hotel Bangkok
- Dream Hotel Bangkok
- Bangkok Dream Hotel