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khadimtaan
Mumbai, India

Superior Rooms are basic and old style

Review of Furama Silom
2.0 of 5 bubblesReviewed May 6, 2019via mobile
Superior Rooms are basic and old look. Bathrooms are very very old style. Toilettries are very basic Breakfast is just ok . No Indian dishes. Quite disappointing.
Location is good. Staff is friendly. Building looks great but inside disappointing.
Date of stay: May 2019
Trip type: Traveled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaSilomBKK, Public Relations Manager at Furama Silom, responded to this review
Responded May 27, 2019
Dear khadimtaan,

Thank you for taking the time to share your feedback which is essential in our efforts to further improve our service standards and guest experiences. We are extremely sorry to hear that our hotel facilities are not up to your expectation. In the other hand we glad that the convenience location and friendly service from Furama Silom's staff made you satisfy.

We hope that we could have another chance to welcoming you to come back and stay with us again.

Best Regards,

Panadda P.
Marketing Communications Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 4, 2019 via mobile

Nice location for this hotel, close to Mananakhon building and to the bts train. Good breakfast with a play area for small
children. The bell boys were really helpful and nice, but the reception front employees didn’t even say hello nor goodbye, very impolite. To rooftop pool is ok with nice view.
It’s a fair stay.

Date of stay: April 2019
Trip type: Traveled with family
1  Thank CorinaBulina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaSilomBKK, Public Relations Manager at Furama Silom, responded to this reviewResponded May 6, 2019

Dear CorinaBulina,

Thank you for taking the time to share your feedback which is essential in our efforts to further improve our service standards and guest experiences. We are extremely sorry to hear about your experience about service from our staff that not exceed to your expectation. However, thank you one more time for highlight our convenience location, breakfast and our excellent service from Bell boy. We hope that we could have another chance to welcome you to come back and stay with us again sometime.

Best Regards,

Panadda P.
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 25, 2019 via mobile

It is just an OK hotel.
To start with: we took 2 rooms for 5 people(1 room triple sharing)
Got one room which is soo god damn burning hot, due to hot room AC wasnt working effective. Later we realised , AC is not working properly. Other room very late, that too again with AC not at all working( hot air blower). After complaining at reception, they send technician to check, who later informs that they will take an hour to repair. It already turned 4PM. Then after requestig to change room, we get another room again with ineffective AC, again tried 4th room but thank god AC worked in this room now.
Secondly, they were told to add all amenities as per triple sharing the moment they changed room, but till the day ended this was not done. Now, complaining about it by 11.30PM , they say we give pillows for double sharing which you can use on your third bed( really kinda adjustment everywhere). Overall, i can say my one whole day was wasted in just juggling in this room mess. Only good about this hotel is the size of the room which is big enough to accomodate comfortably. I paid for very dim and dissheartening services by this hotel.

Date of stay: April 2019
Trip type: Traveled with family
Thank 0102vatsalap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaSilomBKK, Public Relations Manager at Furama Silom, responded to this reviewResponded April 26, 2019

Dear 0102vatsalap,

Thank you for your generous feedback and for sharing details of your experience we regret that we have not been able to meet your expectations and to learn about other disappointments during your stay with us. Your comments are taken very seriously and will be taken on board for future improvement.

It is our wish that you will give us another opportunity to welcome you back again in not so distant future.

Yours sincerely,

Panadda P.
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 23, 2019 via mobile

I checked in here for 2 nights and I can say this hotel can be easily found, it is just beside the road.
Let me point out what I like in the hotel:
1. Good quality of sleep, hallway not noisy
2. Location is ok, although need to walk around 10-15 mins to BTS chong nonsi. But if you go by grab/taxi, its convenient.
3. Friendly staffs

Small problems i encountered at the hotel:
1. Housekeeping didnt clean my room well. When i come back from day tour, the floor mat was a little wet and crumpled (looks like they didnt change my floor mat at the shower area), the blanket on my bed was not tucked in the bedframe, cigarette smell lingers as well (im in a non smoking room)
2. Lobby was humid and not cold
3. Lift near the side entrance breaks down (it momentarily stopped at ground floor because the door cannot fully close, hence we were stuck there for about 3-5 mins)
4. Terrace cannot be opened due to security reasons.

Other than that, hotel is ok. You can request for an iron and ironing board if you need to. Overall staff are nice.

Date of stay: April 2019
Trip type: Traveled solo
1  Thank Rafael D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaSilomBKK, Public Relations Manager at Furama Silom, responded to this reviewResponded April 26, 2019

Dear Raphyde,

Thank you for your review and we are sorry for the inconvenience caused that service are not up to your expectation. Please do accept our sincere apologies and rest assured that we will discuss the matters with our team accordingly. This is certainly not indicative of the level of service we normally represent and we appreciate your bringing this to our attention.

We hope to have an opportunity to welcome you back and stay with us again.

Best Regards,

Panadda P.
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 20, 2019 via mobile

Always one of our favourite places to stay in Bangkok. Silom is a great area with good restaurants and street food close by. Near to BTS stations and Night markets. The hotel staff are always friendly, helpful and attentive. Rooms are comfortable and the breakfast is an international treat.

Date of stay: April 2019
Trip type: Traveled with family
Thank FamiliaViajarmas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaSilomBKK, Public Relations Manager at Furama Silom, responded to this reviewResponded April 26, 2019

Dear 91ChrisC91,

hank you very much for your feedback. We are pleased to know that you enjoyed the location and friendly service from Furama Silom, Bangkok. Thank you very much for your kind words about the excellent service. We look forward to the pleasure of welcoming you back soon.

Best Regards,

Panadda P.
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 20, 2019 via mobile

Hotel on busy street with unassuming entrance and limited lobby space. There are several shops and  eateries nearby. Hindu temple, Ruen Thep within walking distance. Lumpini park is about 1.5 km from the hotel. We walked there. Well worth the visit. There is BTS skytrain station near the park. The whole place has a dated unkempt worn look. Lifts are good. Wifi is good, around 10 Mbps download speed most of the time, slow occasionally.
Our room on 11th floor was spacious, bath with just adequate shower. Balcony windows were locked and not able to open for safety reasons.
Breakfast on 2nd floor. Lots of choices but again pretty average fare. Tables as you enter is reserved and some inside too, but plenty of space to find seating.
Pool on 20th floor looks better in pictures than actual experience. All has tired old feel.
Staff at lobby understand English quite well.

Date of stay: March 2019
Trip type: Traveled as a couple
1  Thank KishoreS211
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaSilomBKK, Public Relations Manager at Furama Silom, responded to this reviewResponded April 26, 2019

Dear KishoreS211,

Thank you for taking the time to share your review.Your feedback is essential in helping us improve our services and facilities.However, we do apologize for your disappointment with our room and facilities and will certainly look into the matter accordingly. We do look forward to welcoming you back soon.

Best Regards,

Panadda P.
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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