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“Good hotel with courteous staff”

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The Twin Towers Hotel
Ranked #492 of 879 Hotels in Bangkok
Reviewed March 20, 2013

You get a very grand feeling when you enter the lobby of the hotel.. The rooms are spacious.. The cleanliness levels are good.. The staff was courteous.. We stayed there on two different instances.. For two nights on our arrival to Thailand and then for one night while boarding our return flight.. The room we got on our first stay was a lot better than the one we got during our second stay.. Though we did not get a chance to enjoy a swim in the pool.. It did look inviting with crystal clear water.. They have a poolside bar and restaurant and one can enjoy a drink while relaxing after a long day of shopping in the malls nearby.. The breakfast was wholesome and had a lot of variety.. Would love to stay again..

  • Stayed: August 2012, traveled as a couple
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1  Thank Satpreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khachaaphol K, Manager at The Twin Towers Hotel, responded to this reviewResponded March 25, 2013

Dear Satpreet Chandigarh,

Warm greeting and thank you having chosen Twin Towers as the choice of your recent stay for taking time to provide us with your valuable feedback on Trip Advisor.

We are very pleased to read your comments and glad that you found the service levels of the hotel to your satisfaction.

Once again thank you and look forward to welcoming you back to Twin Towers soon.

Best regards,

Khachaaphol K.

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122 - 128 of 683 reviews

Reviewed March 17, 2013

After the nightmare off our previous hotel we sort a local information centre ( sorta like a travel agent ) we told him what we where looking for and he put me on to this place
My room was sensational we paid a little more got a sub penthouse sort of room quiet large yes it is an older style but this is Bangkok it is also a little out off the way eg not next to MBK but that was fine as you can walk there in 15 minutes if your expecting the Hilton it is not but still a much better place to stay than most off the hotels in BANKOK.

Room Tip: The more you spend the better the room
  • Stayed: March 2013, traveled with friends
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Thank Mot0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khachaaphol K, Manager at The Twin Towers Hotel, responded to this reviewResponded March 17, 2013

Dear Guest,

Warm greeting and thank you having chosen The Twin Towers as the choice of your recent stay for taking time to provide us with your valuable feedback on Trip Advisor. We are very pleased to read your comments and glad that you found the service levels of the hotel to your satisfaction.

Once again thank you and look forward to welcoming you back to Twin Towers soon.

Best regards,

Khachaaphol K.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2013

First of all our family of 7 booked a Thailand tour while we were in Vietnam therefore we didn't get to choose the accommodations. Its suppose to be a 4* which is NOT. When you first walk in the lobby its very nice but when you get in the room its a whole different story. The smell is unpleasant, i bought air fresher in lobby gift shop to put in room so it would be a bit bearable to sleep in. The room is old! the tub is rusted and needs majoring upgrading the shower head is rusted and just gross! My nine year old didn't want to shower. The mattress is hard and you get 2 small pillows for one bed. Just was not comfortable and felt creepy being in the room. Dusty and nothing is wiped clean. It seems like they only change bed sheets and add new towels. Also most their rooms are smoking rooms so if you don't want to sleep in a smoking room ask for the non-smoking floor at booking. The photos of the rooms on their website looks great but its nothing like the photos. We had 3 rooms all nothing like the photos.

This hotel caters to a lot of tour groups so if you want good service or quietness you're not going to get it here. It is packed of tour groups from all over. The front desk or servers don't smile or welcome you. Still can not wrapped my head around how this hotel is a 4 star. I will never come back to this hotel again.

  • Stayed: March 2013, traveled with family
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Thank vistolas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khachaaphol K, Manager at The Twin Towers Hotel, responded to this reviewResponded March 17, 2013

Dear Guest,

We would like to express our sincere apologies on the unpleasant experience you have had while you stayed with us. We strive to always deliver the highest level of services but we recognize that in this instance we did not succeed in making your stay flawless. It is certainly not our intention to disappoint our guests. However, it is obvious that we failed to meet your expectations on several points.

We wish to reassure you, that we have addressed your comments with the team to ensure that we take all the necessary actions to improve the service and staff attentiveness.
Thank you very much for sharing your feedback, we certainly look forward to the opportunity to welcoming you back in the future and serving you again, with the aim to restore your confidence in full.

Kind regards,

Khachaaphol K.

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Reviewed March 12, 2013

just a mediocre room with unpleasant service. The reception desk is too busy to ask something. Sometimes they just pretend when we ask something in reception desk because its too busy and i dont know where to ask to someone else if we need small things like direction to go somewhere, nearest minimarket to buy something etc. They also charge a fitness facility. The breakfast have same menu day by day.

  • Stayed: March 2013, traveled as a couple
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1  Thank WillySteven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khachaaphol K, Manager at The Twin Towers Hotel, responded to this reviewResponded March 14, 2013

Dear Willy Steven,

Thank you for taking the time to share such detailed feedback following your recent stay at Twin Towers, Bangkok. We would like to apologize for the unpleasant service you received.

We have taken note of your comments regarding unpleasant service of our staffs at Reception desk. Please rest assure that Front Office Manager has been informed about this matter and steps have been taken to avoid future re-occurrences.

We hope we will have the opportunity to welcome you back in the future.

Kind regards,

Khachaaphol K.

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Reviewed March 10, 2013

Location is not near any BTS, so we usually take a tuk-tuk out to the central area, which is about 10 minutes away in light traffic.

The lobby of the hotel is immense, and I was drawn to the chandelier actually. However, past the chandelier, reception was painfully slow, and the room was rather disappointing.

Lights were very dim, and we had difficulty getting hot water in the shower. You know, one of those trial-and-error with water temperatures.

Beds were comfortable though, and TV was equipped with channels. Room service was fast and food was alright.

Nice pool and little sauna as well, great for an afternoon chat with friends.

Nothing really stood out for me so I will probably recommend it if you do not mind taking a taxi or tuk-tuk out, or even walking.

Stayed: April 2012, traveled with friends
Thank wintryposy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khachaaphol K, Manager at The Twin Towers Hotel, responded to this reviewResponded March 10, 2013

Dear wintryposy,

Thank you for taking the time to share such detailed feedback following your recent stay at Twin Towers, Bangkok.

We are pleased to know how much you enjoyed your time at our hotel. We have noted your comments regarding the room condition with thanks and take all details so seriously. Please accept our most sincere apologies for any inconvenience caused. Your comment has been shared with our team and we are sure that this feedback will encourage all of our staff to strive to improve the quality of our services.

Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near futre.

Best regards,

Khachaaphol K.

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Reviewed March 3, 2013

We stayed in this amazing hotel on our way back through Bangkok on our way home after an amazing stay in Thailand. We only stayed for two nights but I wish we could have stayed longer. The staff were very helpful with any of your needs. The rooms were huge. The beds were huge. Rooms were cleaned every day if you wished. Free bottled water and free tea and coffee were placed in the room.

Room Tip: We were on floor 6 and it was very quiet.
  • Stayed: January 2013, traveled with family
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1  Thank pip502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khachaaphol K, Manager at The Twin Towers Hotel, responded to this reviewResponded March 4, 2013

Dear Guest,

Warm greeting and thank you for having chosen Twin Towers as the choice of your recent stay for taking time to provide us with your valuable feedback on Trip Advisor. We are very pleased to read your comments and glad that you found the service levels of the hotel to your satisfaction.

Once again, thank you and look forward to welcoming you back to Twin Towers in the near future.

Best regards,

Khachaaphol K.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2013

Having travelled round thailand for 3 weeks we decided to treat ourselves on the last 2 nights to a nice hotel to relax and revitalise ourselves.
The hotel was worth the 2200 baht a night plus we were upgraded to an executive room for free. The reception were quite friendly but for a 4* could of been better.
The hotel is situated in a perfect location and taxis are constantly outside however on a night the side streets looked a little dodgy to walk round.
The rooms are large and very airy with aircon. The double bed is huge which we liked!

The only really negative points...

You have to pay into the gym and sauna (I think this service should be free to guests)

You have to pay for bad wifi. The wifi constantly went off and the signal was poor. (We travelled round thailand and every hostel/hotel had free wifi, so why shouldn't a large 4*)


I probably wouldn't stay here again as there are 1000s of hotels in Bangkok.

Stayed: February 2013, traveled as a couple
1  Thank Sunderla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khachaaphol K, Manager at The Twin Towers Hotel, responded to this reviewResponded March 4, 2013

Dear Guest,

Thank you for taking the time to complete your review on Trip Advisor and giving us your feedback on your recent stay at Twin Towers.

We have taken note all of your comments and would like to apologize for the inconvenienced your experienced during your stay. Your feedback is vital in our strive to continuously improve the guest experience here at The Twin Towers Hotel, Bangkok. We understand that you have many choices of hotels in Bangkok and we hope that you will give us the opportunity to welcome you back to The Twin Tower in the near future.

Kind regards,
Khachaaphol K.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Twin Towers Hotel

Address: 88 Rong Muang | Patumwan, Bangkok 10330, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#247 Luxury Hotel in Bangkok
Price Range: $44 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Twin Towers Hotel 4*
Number of rooms: 660
Reservation Options:
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Also Known As:
The Twin Hotel
Twin Hotel Bangkok
Twin Towers Hotel Bangkok

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