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“Good Hotel With Declining Service” 3 of 5 bubbles
Review of Grand Hyatt Erawan Bangkok

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Grand Hyatt Erawan Bangkok
Ranked #23 of 849 Hotels in Bangkok
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Good Hotel With Declining Service”
3 of 5 bubbles Reviewed November 12, 2012

Had been to this hotel at least 4 times in the last 12 months, understand that the hotel is undergoing some renovations and I'm experiencing the noise on my last stay.

The services across all level seems deteriorating and its surprise me knowing the Thais are proud of their hospitality, the management must address the situation otherwise with many good hotels around it will tough to maintain loyal customers.

Despite being 'default choice' of our company staff to stay in this hotel, the hotel management doesnt seems to value the relationship with the recent experience. We always booked the club floor with regular business meetings and recently the hotel management decided to pull back certain privilege citing they have been "wrong" to accord us this entitlement (for many years in the past).

Discussion with manager-in-charge have led us to believe that Hyatt Erawan no longer appreciate good customers and probably they have too many other customers to be taken care off.

Wish them all the best wishes.

Hyatt Gold Passport no: 514 609 246U

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MNMY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,121 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (521)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Reading, Pennsylvania
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed November 8, 2012

We were able to stay in the "VIP" portion of the hotel, so my review might be a little biased. Normally, I look for the cheapest with the best reviews but this stay was arranged by a friend. We were given access to the breakfast buffet (virtually gourmet), and the free happy hour, so again... I'm a little biased. The room was modern and spacious. There was construction (renovations I presume), during the day, but I don't feel it affected the quality of our stay. The staff literally, couldn't have been nicer. Always there to open a door, or answer a request, and always with a smile. The surrounding area seems to be on the higher end of Bangkok, but I haven't spent enough time there to compare it with the rest of the city. The sky train is a block away and easy to use. A perfectly adequate starting point for a stay in Bangkok, whether you want to live the good life, or just check out the street markets.

  • Stayed October 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tuskey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
208 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

very good quality hotel , a bit old though from the inside , needs to rejuvenated
overall good experiance , good service at the reception but bad at dining - specially breakfast area the hostess was rude , i stayed twice there both times i was satisfied to be honest despite some minor issues.

  • Stayed December 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank xxbcxxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed November 1, 2012

Stayed there in Dec 2011, on a business trip. Found quite charming with awesome interior and superb service. Esp the lobby floor, and as well the floor with swimming pool (5th i guess) deserves extra attention. Very nicely done hotel, modern in amenities but also kept quite a bit of old charm. Location is also great, with the skywalk and huge shopping centres at just a walking distance. Food was good as well, must recommend the restaurant by the swimming pool.
On the flip side, will pick two points, 1) with the night-long musical programs at the Erawan temple just around the corner, sleeping at night sometimes become quite challenging , so sound-proof glasses would really help. 2) Car rental from hotel is too expensive (they have only super luxary cars - Merc S, BMW 7 etc. Medium range cars at car desk will probably help many people.

  • Stayed December 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank prit_geo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 29, 2012

Lovely hotel.

Pros:
1. Right next to Chit Lom BTS station. So easily accessible to other locations along BTS route. Infact I used skytrain for commuting to work inspite of having a taxi service because it is safe, convenient and fast.
2. Wonderful room, with king size comfortable bed, nice bathroom, comfortable work desk and seat, huge TV. Overall, it was very comfortable.
3. Wonderful lobby and architecture near reception and restaurants.
4. Mall is next door and famous malls like Siam Paragon, MBK are one station away (or 10 min walk)
5. Elaborate buffet breakfast as usual with five star hotels.
6. Nice swimming pool and spa facilities. Did not take spa treatments here but used complimentary shower facilities in spa post checkout when came back to pick up my luggage.
7. Wonderful and English speaking staff.

Cons:
1. No mixer showers in bathroom for hot / cold water. This suggests they need quick renovation
2. There was minor noise disturbance in some specific hours during the day for renovation. But this was well notified.
3. For breakfast, they had alternate dish for Indian food every day. They would do well to add South Indian option as well for breakfast.
4. They could add better Indian TV channels compared to what they have now.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cchopra586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
1 review
5 of 5 bubbles Reviewed October 28, 2012

Everything about the hotel is Super. I was staying in a newly completed refurbished spacious room, it is modern and it is in the middle of the City. The hotel has diffent style of meeting space called Campus,which is very good for corporate meetings,conference etc.The service what they provide is excellent with always smiling face.Also the main attaraction is there Spa,I had a good relaxing spa.

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shaheer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germany
Level Contributor
75 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed October 23, 2012

As a frequent Hyatt traveler and Diamond member I usually try to stay at Hyatt’s where ever I travel to. So did I when we spend a long weekend in Bangkok. I can't say anything about the location of the hotel as I know Bangkok very well and see it differently from most tourist travelers that come to Bangkok, but anyway I find it pretty much perfectly placed right in the center of Siam, walking distance to all shopping, clubs and bars.

Now to the hotel. It's a pretty massive block (as usual for Grand Hyatt’s) in the middle of the city. The hotel itself offers a big range of different restaurants and bars located at the ground floor and basement of the hotel, including a night club. There are a lot of conventions and stuff are going on through the year, so that the hotel is usually quite busy, but the staff is very concerned and tries to keep this away from the guests. In the rooms you wouldn't notice that at all.

When we arrived the staff welcomed me very friendly (most likely not only because of my status) and explained to me that they have ongoing renovations and the rooms would be looking great in half a year.

I have had booked a standard room only and got my standard Club upgrade. The room and it's bathroom is spacious, clean and equipped with friendly interior but has been come into ages. But never the less for such an "quite old" hotel everything is still in quite good shape.

The club lounge located at one of the highest floors with a fantastic view of the Bangkok Sports Club and other things around is sensational and the breakfast offered here is absolutely fine. Everything what’s not offered on the buffet they would arrange from downstairs or the room service.

Overall we enjoyed our stay at the Grand Hyatt Erawan and we definitely come back, to check out the newly renovated rooms.

Room Tip: Make sure you get one of the renovated rooms.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RandyRacoon99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Erawan Bangkok

Property: Grand Hyatt Erawan Bangkok
Address: 494 Rajdamri Road, Bangkok 10330, Thailand
Phone Number:
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Bangkok
#18 Spa Hotel in Bangkok
#22 Family Hotel in Bangkok
#22 Luxury Hotel in Bangkok
#26 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Erawan Bangkok 5*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Bangkok's business and commercial district, Grand Hyatt Erawan Bangkok is a five-star luxury hotel with resort-style amenities. The hotel recently introduced newly renovated guestrooms and suites designed by Tony Chi, offering residential ambience to ensure that guests feel at home. Enjoy a rejuvenating experience in one of our six residential spa cottages after a gruelling day of business meetings or corporate events. Indulge your palate with our dining options, such as Tables Restaurant, Spasso Restaurant & Bar, and Erawan Tea Room. Immerse yourself in Thai culture by visiting the Grand Palace, the Emerald Buddha and the Silom District. You can also drop by the Chatuchak Weekend Market, home to more than 2,000 stalls selling various knick knacks and more! ... more   less 
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Also Known As:
Grand Hyatt Erawan Bangkok Hotel Bangkok
Grand Hyatt Bangkok
Hyatt Erawan Bangkok
Hyatt Bangkok
Bangkok Hyatt

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