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“Good but not beyond expectations.”

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The Westin Grande Sukhumvit
Ranked #68 of 863 Hotels in Bangkok
Certificate of Excellence
Singapore, Singapore
Level 5 Contributor
50 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Good but not beyond expectations.”
Reviewed July 10, 2013

Stayed at this Westin as part of an exploration of Starwood Hotels in Bangkok.

Prior to check-in, the reservation desk was not able to find my reservation and SPG number which got me pretty worried, but it was sorted out the day before the stay. I hope this was a rare problem, but am still glad it was rectified before checkin.
As the front desk could not find my SPG account on my reservation, I did not get my Gold member amenities initially. The front desk was competent in addressing my concerns and
her fluency in English was acceptable.

The room was simple with a touch of elegance. The bathroom was clean, but the water pressure was on the low side.

The hotel is not connected by a walkway to the nearby Terminal 21 and BTS which can be a issue when raining. The location of the hotel is excellent otherwise.

We have heard much about the Spa, but did not have time to experience it.

Checkout was thankfully uneventful.

I am still content with the overall experience, but hope my next visit would be better.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SgFred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBangkok, Director of Sales & Marketing at The Westin Grande Sukhumvit, responded to this review, July 16, 2013
Dear SgFred,

Thanks for sharing your experience and I'm very glad you enjoyed your overall stay at The Westin Grande Sukhumvit. Sorry to hear there was a problem with your reservation, but happy to know that it was fixed prior to your arrival at the Hotel. We look forward to welcoming you back again next visit.

Trixie Scully,
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (368)
Date | Rating
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  • Chinese (Simplified) first
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English first
Kuala Lumpur, Malaysia
Level 6 Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed July 10, 2013

Just a short stayed with Westin Grande Sukhumvit on business trip, it was very warm welcome since the Door person whom smiling and greeting us once arrived the first floor. And the Concierge whom standing by front of the lift at 7th floor also very gentle. I checked in with Miss. Pornpanom (if it correct) she was very helpful and friendly, as well as every staffs at this hotel.

Location of the hotel is perfect as the Terminal 21 just next door also very easy to go everywhere else by took the BTS and MRT as this street always traffic jammed.

Lastly, a little suggestion from me is the pool area looks little old, should make it more lively and it will be good spot to relaxing.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alice_Ker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBangkok, Director of Sales & Marketing at The Westin Grande Sukhumvit, responded to this review, July 16, 2013
Dear Alice_Ker

It's so nice to hear that you were made to feel welcome during your stay in Bangkok and enjoyed our location in the centre of the Sukhumvit area. Thank you for your feedback and we hope to see you again soon.

Trixie Scully,
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 10, 2013

The location of the hotel is just excellent. Right next to a shopping mall, McDonalds and just a few steps to a BTS train station. What more can a tourist ask for? The staff are very friendly and helpful. The rooms are big and very clean. This is a hotel I would highly recommend for both business and pleasure. Hanging out at the bar in the evening is very relaxing with the nice band playing there as well.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raj R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBangkok, Director of Sales & Marketing at The Westin Grande Sukhumvit, responded to this review, July 12, 2013
Dear Raj R.

Thanks very much for the great review. Zest Bar & Terrace certainly is a really nice to relax, listen to music and admire the view of the city skyline. I'm glad you enjoyed it and hope to have you stay with us again sometime.

Trixie Scully,
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 3, 2013

Took the family with two adjoining rooms. Very clean rooms, great service. Buffet breakfast was exceptional and not too crowded. Used the gym which was well equipped. Pool is good size. Great location next to Terminal 21 shopping mall, which is a must see for families.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pickles0013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBangkok, General Manager at The Westin Grande Sukhumvit, responded to this review, July 12, 2013
Dear Pickles0013,

Thank you for taking the time to post and provide feedback on your recent stay. It's great you and your family enjoyed all aspects of your experience and we hope to be able to welcome you again soon.

Stay well,
Charles Jack
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monza, Italy
Level 5 Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 30, 2013

I have been in this hotel many times, mostly for business: my stay has always been very good. Rooms (very quite), suites, restaurants, the club lounge...everything is managed with efficiency and style. A special mention to the pool, at 8th floor, not so big but among the skyscrapers and with a friendly and efficient staff.
Everytime good, in the heart of the sparkling Sukhumvit and just few steps from the Asoke BTS stop.

Room Tip: rooms at high floors are quite
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank salgiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBangkok, Director of Sales & Marketing at The Westin Grande Sukhumvit, responded to this review, July 12, 2013
Dear Salgiam. It's great to hear that you enjoy your stays with us and I hope we get to see you again soon. Safe travels, Trixie Scully, Director of Sales & Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 28, 2013 via mobile

The deluxe room is huge and very clean. The counter staff is very friendly. The location is great - 1 min from asok station, next to terminal 21 mall. There are also other malls across and on the other side. The night market closeby. The only complaint i have is the housekeeping staff did not clean out the coffee plunger after i used it in the morning - thus i could not make a fresh pot the next morning. The hotel is a bit old - however unless u r attentive to details, u would barely notice. The tub and sink show signs of age and a bit of peel on the ceiling of the bathroom. I would definitely stay here again

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CAL_SING
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBangkok, General Manager at The Westin Grande Sukhumvit, responded to this review, July 12, 2013
Dear CAL_SING,

Thank you for sharing and thank you for staying with us, I am very pleased you enjoyed your overall experience, but disappointed on the small shortfalls you outline with housekeeping. Please accept my apology. i have already shared with them, so they are aware. It's great you'd definitely stay with us again, and we do look forward to welcoming you, when the opportunity arises!

Stay well,
Charles Jack
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 27, 2013

We stayed at the club room with the corner room. The room size is fairly spacious with a separate living room and bedroom. Since we stayed at the club floor, we had our daily breakfast and evening cocktails at the club lounge. The breakfast food selection is fairly good and we particularly love the good bread and pastries, they even have laugengebäck which is fantastic to go with a variety of cheese. Kudos to the bakery section in this hotel. The hotel itself has a great location, right in front of the BTS - Asok station and next door to Terminal 21 shopping mall. The pool is quite alright considering this is a hotel catered more for business travellers so most of the daytime, there was hardly people in the pool. We enjoyed our four nights at the Westin.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rose D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBangkok, General Manager at The Westin Grande Sukhumvit, responded to this review, July 12, 2013
Dear Rose D,

Thank you very much for sharing and it's great you enjoyed your stay with us. Thank you for providing the details of many aspects to us and others. We hope to see you again soon.

Kind regards,
Charles Jack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Grande Sukhumvit

Property: The Westin Grande Sukhumvit
Address: 259 Sukhumvit 19, Sukhumvit Road, Bangkok 10110, Thailand
Location: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#45 Spa Hotel in Bangkok
#48 Business Hotel in Bangkok
#61 Luxury Hotel in Bangkok
#113 Romantic Hotel in Bangkok
#117 Family Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Grande Sukhumvit 4.5*
Number of rooms: 363
Official Description (provided by the hotel):
Experience the Westin difference at The Westin Grande Sukhumvit, Bangkok, a contemporary retreat in the heart of the city’s thriving business and entertainment district. The hotel is steps from the BTS Asok skytrain and MRT Sukhumvit subway stations ensuring guests are moments away from the city’s best shopping, vibrant nightlife, and unique cultural attractions. ... more   less 
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Also Known As:
The Westin Grande Sukhumvit, Bangkok Hotel Bangkok
Westin Bangkok
Bangkok Westin

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