Arrived at hotel at 4.45 am and was told that check in was not till 2pm. Yes lady at front desk, I am not stupid. After a very exhausting flight I was not so impressed with her manner after telling us 3 times of this. We finally got advised that a room would be ready in about 2 hours, which was very much appreciated. This was out standing from the hotel. But my biggest compliant is that during check in we were not informed of the renovations in process. We finally found out 6 hours later when a note was put under our door to say we could not use the swimming pool. As we stayed for 4 nights got upgraded to the Executive rooms and were able to take advantage of all the extras. This was well worth it. All staff are very nice, and breakfast was one of the best I have ever had. If I had known the hotel was under renovation, I would not have stayed and this comnment was also made by several guests during our stay. Location, you cannot fault. Would I stay again, maybe not.
- Official Description (provided by the hotel):
- Experience the Westin difference at The Westin Grande Sukhumvit, Bangkok, a contemporary retreat in the heart of the city’s thriving business and entertainment district. The hotel is steps from the BTS Asok skytrain and MRT Sukhumvit subway stations ensuring guests are moments away from the city’s best shopping, vibrant nightlife, and unique cultural attractions. ... more less
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- Also Known As:
- The Westin Grande Sukhumvit, Bangkok Hotel Bangkok
- Westin Bangkok
- Bangkok Westin