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“Best Hotel Staff in the World!”

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Sheraton Grande Sukhumvit, A Luxury Collection Hotel
Ranked #9 of 851 Hotels in Bangkok
Certificate of Excellence
Minneapolis
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best Hotel Staff in the World!”
5 of 5 bubbles Reviewed October 10, 2013

I just finished my 25th stay at this hotel in the last 5 years. Each and every time, the staff in every single department makes every guest feel at home. I was with other coworkers- some on their first trip to Bangkok- all were treated just as warm and welcome as if visiting good friends. Whether it is Mallika currently in the Orchid Cafe or Nan in the Living Room bar, or Oo at the front door, the staff exhibits a level of hospitality that you just don't see anywhere else!

As most other reviews state, the location is perfect because of proximity to the BTS, subway, shopping, etc.; the food in all of the restaurants - both choices and quality - is always first class; the rooms are comfortable, quiet and clean. Even without the staff's hospitality it is 5 star hotel. But it truly is the great staff that sets this apart from others and makes this a fantastic place to stay.

I spend over 100 nights per year in hotels and there is no other hotel anywhere that comes even close to this one.

Room Tip: All the rooms are good. If its your first trip to Bangkok, you might enjoy the view from a room faci...
See more room tips
  • Stayed October 2013, traveled on business
    • Value
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Helpful?
2 Thank mspwally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, October 15, 2013
Dear mspwally,

Thank you for your continuous support towards Sheraton Grande Sukhumvit and congratulations on your 25th stay with us.

It is definitely a highlight for hoteliers to receive such positive feedback and I was delighted to read that you had enjoyed the convenience of our central location, our variety of dining options, and the level of service provided by our team of Luxury Collection ambassadors. Our biggest asset is definitely our people and I am sure the team appreciates the compliments that you have given. Extra recognition had been given to Mallika, Nan and Oo and they were delighted to know that they were able to be part in enhancing your stay with us.

We look forward to welcoming you back home soon.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,455 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (582)
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English first
Sydney, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 7, 2013

Stayed at the beautiful Sheraton Grande Sukhumvit for the 3rd time in April 2013, (apologies for review being late). Was travelling with my sister in law. The service is first class, every staff member is very well trained and the rooms are beautiful. We had the Club Room which works out to be great value, with canapes and drinks. The 2 girls in the Writers Bar, Yupawan and Panumas are outstanding, remembering our names and what we drank. The pool area is beautiful and relaxing with privacy easily available amongst the gardens. We ate at the Thai and Italian restaurants, both fantastic.
I love this hotel and would recommend it to anyone, its luxurious, peaceful and in a very convenient location. The staff are first class and nothing is a bother. Not many children which is good for those wanting peace and quiet. Its romantic and luxurious. You don't have to go onto the street to jump on the rail, just 3 stops to MBK and close to Siam. Love it and can't wait to return.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kristina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, October 15, 2013
Dear Kristina M,

Thank you for your continuous support and loyalty towards Sheraton Grande Sukhumvit and for the time that you have taken to shared your feedback with us.

I was delighted to read that you and your sister in law had enjoyed the tropical atmosphere of our swimming, the food and service at basil and Rossini's and the level of service provided at The Living Room. Extra recognition had been given to Yupawan and Panumas and they were delighted to know that they were able to be a part in enhancing your experience with us.

We all look forward to welcoming you back soon.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
38 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed October 6, 2013

The Sheraton Grande Sukhumvit was the right choice for our first visit to Bangkok. The location is great: close to sky train and metro lines with a nice mall right across the street. The concierge was helpful for planning activities and dinners and always asked for feedback on their suggestions. The room was spacious, modern and comfortable with a stand-up shower and amazing view. The gym was huge, had modern equipment and even offered some yoga/stretching classes. Whenever we wanted to unwind, we went to the tranquil pool area, which channels a very "rainforest" vibe.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoshLiv715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, October 15, 2013
Dear JoshLiv715,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit during your first visit to Bangkok.

I was delighted to read that you had enjoyed the convenience of our location, the spaciousness of our guest rooms, our fitness center, the tropical oasis of our swimming pool and the service provided by our Concierge team. As part of The Luxury Collection Hotels, we continuously strive to provide our guests with an incomparable stay.

We look forward to the next opportunity of welcoming you back.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
457 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
5 of 5 bubbles Reviewed October 4, 2013

This is the hotel I always stay at, and so do all my colleagues. Nothing to complain about, everything is great. From service, to location to rooms. Jjst the fact that they always keep water and fresh fruit coming. Just super.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yef70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, October 10, 2013
Dear yef70,

Thank you for your continuous support and loyalty towards Sheraton Grande Sukhumvit, A Luxury Collection Hotel Bangkok.

It is always a pleasure to receive positive comments from our returning guests and I am delighted to read that you had enjoyed the convenience of our location, our guestrooms, and the level of service provided by our Luxury Collection ambassadors.

We look forward to welcoming you home soon.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lyon, France
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 3, 2013

It is perfectly located for Silom and we really thought the staff were so friendly and helpful. Rooms were very well appointed and we were impressed through and through. Breakfast- great- gave us another bed for our daughter, which we really appreciated!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, October 10, 2013
Dear Caroline D,

Thank you for choosing to stay at Sheraton Grande Sukhumvit and for taking the time to share your feedback on TripAdvisor.

I am pleased to read that you had enjoyed your stay with us, the breakfast and the convenience of our location. Your compliments have been shared with the team and we look forward to the next pleasant opportunity of welcoming you back.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 1, 2013

We are staying at the Sheraton Grande and loving every moment of it. The location is spot on for the walkways to the skytrain and shopping malls. The staff are well trained. Very friendly and very helpful. Our room is very comfortable and luxurious. Great pool with a tropical ambiance. Excellent restaurants. No complaints. Would recommend to anyone.

Room Tip: We are on a high floor and we like it.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BobBish94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, October 4, 2013
Dear BobBish94,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for the time that you have taken to share your feedback with us.

We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. I have taken note of your positive comments on location, service, guestrooms, swimming pool and restaurants and have shared them with the team.

We hope that you will enjoy the rest of your stay with us and look forward to the next pleasant opportunity of welcoming you back.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
88 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed October 1, 2013

I came to this hotel with high expectations - on various frequent flyer forums and travel boards it has almost mythical status, above and beyond the standard Luxury Collection hotel (of which this is one). I am very happy to report that my expectations were matched.

The hotel is very well situated with easy reach to Sukhumvit and Silom, and the hotel connects onto a Skytrain station as well as the Terminal 21 shopping centre. Logistically having the two sets of drop-off points also works effectively for getting around and it is representative of the well planned public domains which characterise this hotel. The oasis of a rooftop swimming pool in amongst the hustle and bustle - which my friend rated as the best urban hotel pool he had experienced - is the jewel in the crown, and one can take one's breakfast either poolside or at the truly extensive buffet on the ground floor. Our room had a spectacular view of Bangkok and, whilst a few years old, the fittings more than matched the Luxury Collection standard.

However it is the service which sets this place apart, impeccable from first to last. The reception staff, the concierge and the bellboys, the room attendant who brought my coffee and the IHT to my room every morning prior to breakfast, the public lounge staff who kept me supplied with complimentary tea whilst I was working in the hotel library (more relaxing environment than the business centre) - they were all outstanding.

Special mention has to be made of the incredibly generous bar staff at the pool. Not only did they warn us when the Platinum happy hour was about to start, suggest the impressive signature cocktail and ensure a free flow of drinks during and stock us up before the end, they kept us well supplied with bar snacks and their banter with us was very endearing. I will keep coming back to a hotel which can leave that kind of impression and SGS will be no exception.

This is clearly a standout property thanks to the good nature of its staff. The hype is justified. I shall return.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank divvy_l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, October 4, 2013
Dear divvy_l,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for taking the time share your feedback with us on TripAdvisor.

It is always a great pleasure to receive positive comments from our guests and as part of The Luxury Collection hotels, we strive to provide our guests with an "indigenous and exceptional experience." Our staffs are truly our biggest asset as you have mentioned and I am sure they appreciate the recognition that you have given to them.

The team and I look forward to the next pleasant opportunity of welcoming you back.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grande Sukhumvit, A Luxury Collection Hotel

Property: Sheraton Grande Sukhumvit, A Luxury Collection Hotel
Address: 250 Sukhumvit Road, Bangkok 10110, Thailand
Location: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Bangkok
#8 Luxury Hotel in Bangkok
#11 Family Hotel in Bangkok
#13 Business Hotel in Bangkok
#16 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grande Sukhumvit, A Luxury Collection Hotel 5*
Number of rooms: 420
Official Description (provided by the hotel):
Located on Sukhumvit Road in the heart of Bangkok with a walkway connecting the hotel lobby to the convenience of the Skytrain and the MRT underground, guests are moments away from enriching cultural sights, palatial shopping malls, a cosmopolitan dining scene and vibrant nightlife. ... more   less 
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Also Known As:
Sheraton Hotel Bangkok
Sheraton Hotel Grande Sukhumvit
Sheraton Bangkok
Bangkok Sheraton

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