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Sheraton Grande Sukhumvit, A Luxury Collection Hotel
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Reviews (3,926)
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2,120 - 2,125 of 3,927 reviews
Reviewed November 26, 2012

I spent only one night in this hotel but I had a very good impression. The reception staff is as smiling and kind as you expect from this fantastic country, very responsive and efficient too. It's an elegant property on multiple levels in the heart of one of the busiest areas of the Thai capital, nevertheless this is a great spot for shopping (several malls at a walking distance) and in terms of connections via Sky Train.
The pool is very exotic with luxuriant plants reminding of the gorgious rain forest, though it's not quite big and its footprint is kind of winding therefore it's not the best solution for swimmers like myself but if you're a family with kids it looks very intriguing.
My room was spacious and modern with a big bathroom featuring a separate rainshower and tub.
Breakfast was served in an elegant ambience and was rich with all kind of hot and cold platters, a large selection of dim-sum and Asian dishes along with the option of getting more from the live cooking station.
Highly recommended.

  • Stayed: November 2012, traveled on business
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Thank stefanofior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this reviewResponded November 28, 2012

Dear stefanofior,

Thank you for choosing to stay at Sheraton Grande Sukhumvit during your short visit in Bangkok.

I appreciate all feedback as it helps us to maintain, if not improve the experience that our guests have during their stay with us. The comments that you have shared regarding our Luxury Collection ambassadors certainly matches the customer service culture that we aim for.

I look forward to welcoming you back in the future.

With Kind Regards,

Richard Chapman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2012

Great location for the Sky Train link. Hotel was luxurious throughout from the lobby with its waterfall to the pool garden with the deck bar and flood lit lagoon. Great choice of restaurants and the food in each was excellent. The service was friendly and everyone spoke very good English. Fantastic choice of food at breakfast. Rooms were large and well furnished. Limousine transfer between the airport and hotel was very comfortable.

Room Tip: Pool facing room has a great view of the city
  • Stayed: October 2012, traveled on business
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Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this reviewResponded November 28, 2012

Dear Karen W,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, on your most recent visit to Bangkok.

I sincerely appreciate the time that you have taken to write a review for our property as well as our food & & beverage venues. I am happy to read that you have enjoyed your experience here with us and have shared your comments with our team.

We all look forward to the next opportunity of welcoming you back for another memorable stay.

With Kind Regards,

Richard Chapman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2012

A warm country, warm people and warm experience. The Grand Sheraton lives unto its name and there is not one time I have had an unpleasant memory of this Hotel, the country or its people. Very easy access from the metro. Very close to Terminus 21 a mall with one of the best shopping experience and ten minutes walk from Nana station.

  • Stayed: March 2012, traveled as a couple
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Thank khan22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this reviewResponded November 28, 2012

Dear khan22,

We appreciate the loyalty and support that you have given to our hotel.

At Sheraton Grande Sukhumvit, we continuously try our best to provide the best customer service to all of our guests. Your kind words have been shared with the team to recognize their efforts.

We look forward to the next opportunity of providing you with an exceptional stay.

With Kind Regards,

Richard Chapman
General Manager

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Reviewed November 23, 2012

Great five star hotel in a congested site in a happening part of the city. Despite the small property, the hotel has used multiple levels to accommodate all the facilities that you expect of a five star hotel. Good service, friendly staff and excellent breakfast!

Room Tip: The corner suites are very spacious and offers three beds. Excellent for a family.
  • Stayed: November 2012, traveled with friends
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Thank skarch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this reviewResponded November 28, 2012

Dear skarch,

Thank you for staying at the Sheraton Grande Sukhumvit and for sharing your experiences.

I am glad that you have enjoyed the breakfast and services provided by our Luxury Collection ambassadors. Our core values, as a Luxury Collection Hotel, is to provide every guest with an "indigenous and exceptional experience."

My team and I look forward to your next visit to our property.

With Kind Regards,

Richard Chapman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2012

General

A quality hotel with excellent facilities in a good location close to the business region of Bangkok and certainly would recommend, albeit a little dated décor compared to some others.

5/5 Check-in/out: Excellent speed and efficiency demonstrated by the well-spoken staff. Paperwork was prepared and ready under the SPG program. I was escorted to my room by the same check-in person, nice touch.

4/5 Reception/Lobby Area: Spacious and bright with many staff ready to assist on any need or request. Could perhaps do with a little more seating as it can get busy.

4/5 Room: Large, bright and good views (Exec room) . Well laid out in a fairly traditional style but larger than average. Comfortable bed. Internet (free WiFi or cabled), iron, coffee maker, TV. Good bathroom, shower, bath and accessories. Excellent large walk-in closet area with large safe for valuables.

4/5 Ambience/General: Pleasant even though it is a busy hotel.

Food

3/5 Breakfast; Not bad buffet selection for breakfast.

5/5 Staff; Wonderful and efficient in all areas, helpful and plenty of them.

Facilities

5/5 Sauna/Pool area: Well laid out, super clean and all requirements close by.
5/5 Car Park: very close to front door so convenient for collection and meetings.
5/5 Shopping: A two minute walk to Century 21 Shopping Mall for food and shops.


Average Summary Score: 4.4 / 5

I am very likely to use this hotel again and have a special note to the General Manager; Many thanks for my birthday cake, card and drinks during my stay – my quiet plans went out of the window!

  • Stayed: November 2012, traveled on business
    • Value
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Thank JMFTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this reviewResponded November 28, 2012

Dear JMFTravels,

Thank you very much for the detailed review that you have written regarding your recent stay at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, Bangkok.

I certainly welcome your feed back as it is an important part of our self-assessment in knowing we are providing the services for the most important aspect of the hotel – our guests. Furthermore, I am glad the you have chosen to spend your birthday with us and am delighted to read that we were able to create a memorable birthday experience for you.

I look forward to the next opportunity of welcoming you back to our hotel.

With Kind Regards,

Richard Chapman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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