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“Great Hotel but they Overcharge on the Extras”

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Sheraton Grande Sukhumvit, A Luxury Collection Hotel
Ranked #8 of 891 Hotels in Bangkok
Certificate of Excellence
Reviewed October 24, 2012

Hotel was magnificant with wonderful pool and great guest service. The hotel has great bars as well as a nice library where you can relax and read. Location is phenominal with its own airtrain entrance just outside the hotel.

My one chirp is that the hotel nickel and dimes you on all the extras.

Given the $200 plus we paid for our room I'd at least expect complimentary breakfast.

Furthermore, the only computers avaiable to check email were in the business center and there was a hefty charge levied for their usage.

  • Stayed: October 2012, traveled with friends
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4  Thank npolachek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this reviewResponded November 4, 2012

Dear npolachek,

First of all, may I thank you for staying at the Sheraton Grande Sukhumvit and going to trouble of sharing your comments.

I am glad to read that you have enjoyed the location of our hotel, The Living Room, our renowned jazz venue and Barsu. However, I was concerned to read that you found that your room did not include daily breakfast. Please allow me to explain that the room categories those have daily buffet breakfast included in the rate starting from Premium Deluxe room. Furthermore, we do provide complimentary wireless internet access in our public areas for couple of hours per stay. Our Business Center associates would be delighted to assist you in providing an access code.

Once again, thank you for your comments and I do hope that you will return to Sheraton Grande Sukhumvit on your next visit to Bangkok.

With Kind Regards,

Richard Chapman
General Manager

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Reviewed October 24, 2012

I stayed there for one week while on a business trip and was more than satisfied.
The hotel is spotless, the rooms are large and very comfortable, the service is outstanding. On top of that, the gym has a very good choice of exercise equipment and the pool is so nice...
The restaurants in the hotel are very good, but they are not cheap by Bangkok standards.
The breakfast buffet is pricey, however, in-room dining has a variety of choices at different price points. If you want cheaper but still good food - there are plenty of restaurants around - just ask the staff.
The staff was extremely helpful with suggestions on sightseeing and dining. If you are not sure whether you are dressed properly to attend some places like Grand Palace or a monastery - just ask the concierges.
And the location is great - you have both MTR and BTS stations right across the street from the hotel.

  • Stayed: October 2012, traveled on business
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1  Thank Michaelfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this reviewResponded November 4, 2012

Dear Michaelfe,

Thank you for choosing to stay at Sheraton Grande Sukhumvit on your most recent visit to Bangkok.

I am delighted to read that you have enjoyed the facilities and services of our renowned hotel. Your kind words have been passed to the team to recognize their efforts and extra recognition have been given to the Concierge team for their hard work.

We look forward to the opportunity of welcoming you back in the near future.

With Kind Regards,

Richard Chapman
General Manager

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Reviewed October 23, 2012

This is an excellent hotel if visiting Bangkok. Our visit to the Sheraton Grande was a combination of business and holiday. The service was outstanding, from reception and the concierge to housekeeping. We never wanted for anything. They were always two steps ahead in meeting our needs.

While the common areas are quite grande and luxurious, the rooms could perhaps stand to use some updating. Rooms are still quite nice, in a subtly luxurious kind of way. They are certainly clean and comfortable and offer what one would expect from a four to five star hotel. The bathrooms are spacious and housekeeping did a great job of re-stocking needed items each day. Nightly turn down service always provided some kind of treat whether it be fruit or mini desserts (which were absolutely delicious). We also had a great view of the city and surrounding area.

The pool and hot tub are quite beautiful with lush, green plants and Thai accents surrounding throughout. There is plenty of seating and the employees are quick and eager to assist with any needs or wants. This is a great place to spend some time relaxing.

There are four restaurants on-site and two bars/lounges. We only ate at the restaurant with the breakfast buffet while there and had drinks at Barsu (Sp?), so can't speak of the rest. However, the breakfast buffet is probably one of the best, with a wide selection of ethnic foods (Chinese, Japanese, Indian, etc.), as well as traditional "Western style" breakfast.

The hotel is located within walking distance to several restaurants, street shopping, and Terminal 21, which is a fairly new, multi-level shopping mall. There is also a bridge that connects directly from the hotel to the skytrain station. This enabled us to easily access other points of interest within Bangkok.

Anyone visiting Bangkok should consider staying at the Sheraton Grande for its subtle luxury, location, and OUTSTANDING service.

  • Stayed: October 2012, traveled with family
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1  Thank vacationhereIcome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this reviewResponded November 4, 2012

Dear vacationhereIcome,

Thank you for writing a review for Sheraton Grande Sukhumvit.

It is my great pleasure to read that you have enjoyed our facilities, services, and Terminal 21. I certainly agree with your comment that the swimming pool area is an ideal place to relax, as it is set in a tropical garden environment and provides our guests with a break from the city. Furthermore, with Terminal 21 directly linked to our hotel with the direct pedestrian walk way, shopping is an ease for our leisure guests.

Once again, thank you for your kind words and my team and I look forward to welcoming you back for another memorable stay in Bangkok.

With Kind Regards,

Richard Chapman
General Manager

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Reviewed October 21, 2012

This is my favourite hotel of all.
Best rooms, service and breakfast.
Close to everything, even if it is raining you can still get to both the BTS and MRT as well as many shopping centres, food outlets etc

Room Tip: The rooms overlooking the lake are good.
See more room tips
  • Stayed: October 2012, traveled on business
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Thank Wayne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this reviewResponded October 22, 2012

Dear Wayne W,

Thank you for your loyalty and support for Sheraton Grande Sukhumvit.

It is definitely a highlight to read that you continue to enjoy the amenities services provided by our Luxury Collection ambassadors. Our core beliefs are to provide each of our guests with an "indigenous and exceptional" experience, and I am glad that you continue to experience it during your stays with us.

We look forward to welcoming you back home in the near future.

With Kind Regards

Richard Chapman
General Manager

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Reviewed October 20, 2012

We (me, wife, and 10 year old boy) recently stayed at this hotel for 3 weeks while taking care of some dental needs. This was the 3rd time we have stayed here. Once again, the team at Sheraton Grande did not disappoint. As we had opted for on previous occasions, our package included breakfast (you will not find a more comprehensive and luxurious breakfast buffet anywhere!), butler service, internet, free drinks during the early evening, and much, much more.

The location is perfect for anyone wanting to be within the sprawl and urban excitement of Bangkok. You will never get bored around the Asoke area! Having a direct walkway through to the BTS train service also means that you don't have to think about the hassle of finding a taxi. The walkway extends to Terminal 21 shopping centre (which we love for the food courts and the cinema).

The hotel pool area is simply amazing. You instantly forget you are in the middle of South East Asia's version of Manhattan. Instead you are transported into a lush tropical hideaway with a calming and cool environment. It has to be seen to be believed.

What else makes this hotel different from all the others? The attention to detail from staff at this hotel are what makes this property outstanding. For example, it happened to be my birthday while we were in Bangkok, After a day out sightseeing we returned to find a gorgeous chocolate birthday cake and birthday card beautifully presented in our room. At other times, plates sampling the delights from the many hotel kitchens would be waiting for us. As before, most of the staff knew us from previous visits and welcomed us as though we were old friends.

If you are going to Bangkok, you will not find a better place to stay.This place makes other properties seem sub-standard and in a city which is world-renowned for its 5* hotels and value for money, this hotel is at the top of its game.

Room Tip: Go for a corner room for little more space.
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  • Stayed: September 2012, traveled with family
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2  Thank Duge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this reviewResponded November 4, 2012

Dear Duge,

Thank you for the time that you have taken to write a review for Sheraton Grande Sukhumvit, A Luxury Collection Hotel, Bangkok.

I am delighted to read that you continue to enjoy your stay with us and the service provided. We take great pride in the level of service we offer to our guests, and continuously strive to improve everyday. Your kind words are definitely an encouragement for us, and I am also glad that we were able to create a memorable experience for you during your birthday.

My team and I look forward to the opportunity of welcoming you back during your next visit.

With Kind Regards,

Richard Chapman
General Manager

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Reviewed October 20, 2012

Had some issues finding the right SPG plans and Richard, the GM, was of immense help.

The hotel and rooms were awesome, very courteous staff.

The hotel is right next to Asoke BTS (metro train).

The hotel is right between the nightlife areas, Nana and Soi Cowboy, all within walking distance.

Definitely recommended!

Room Tip: Make sure you get the breakfast package, works out cheaper!
See more room tips
  • Stayed: October 2012, traveled with friends
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1  Thank luvdodo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this reviewResponded October 22, 2012

Dear luvdodo,

Thank you for taking the time to share your recent experience at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, Bangkok.

We welcome all feedback as it is an important tool in helping us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. Your kind words have been shared with the team and we look forward to welcoming you back in the near future.

With Kind Regards,

Richard Chapman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2012

This is my second stay at this property, and every good thing I said before remains true today.

I wanted to especially mention the checkin experience on this most recent stay, which was superior to any other... ever. During the airport transfer from the airport, the driver handed me a folder with all my details and asked me to review and sign. Two minutes before arriving at the hotel, the driver called the reception and there was someone waiting to escort me immediately to the room… no checkin desk required. Once in the room, my creditcard details were recorded and that was it… checkin complete! So impressive.

Also… the dinner buffet is AMAZING.

A great hotel.

  • Stayed: September 2012, traveled on business
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Thank manasicaje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this reviewResponded October 22, 2012

Dear manasicaje,

Thank you for you loyalty towards Sheraton Grande Sukhumvit, A Luxury Collection Hotel, Bangkok.

It is with thanks that I reply as my team and I are grateful for the compliments that you have written. We thank you for the kind words as we continuously strive to provide our guests with an incomparable stay.

We look forward to welcoming you back for another incomparable stay.

With Kind Regards,

Richard Chapman
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grande Sukhumvit, A Luxury Collection Hotel

Address: 250, Sukhumvit Road | Khlong Toei, Khlong Toei, Bangkok 10110, Thailand
Location: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Bangkok
#7 Luxury Hotel in Bangkok
#11 Family Hotel in Bangkok
#13 Business Hotel in Bangkok
#16 Romantic Hotel in Bangkok
Price Range: $174 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grande Sukhumvit, A Luxury Collection Hotel 5*
Number of rooms: 420
Official Description (provided by the hotel):
Located on Sukhumvit Road in the heart of Bangkok with a walkway connecting the hotel lobby to the convenience of the Skytrain and the MRT underground, guests are moments away from enriching cultural sights, palatial shopping malls, a cosmopolitan dining scene and vibrant nightlife. ... more   less 
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Also Known As:
Sheraton Hotel Bangkok
Sheraton Hotel Grande Sukhumvit
Sheraton Bangkok
Bangkok Sheraton

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