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“Wow!……We did not want to leave!”

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Banyan Tree Bangkok
Ranked #36 of 891 Hotels in Bangkok
Reviewed June 26, 2014

We recently arrived back in the UK after our wonderful multi-destination holiday in Thailand to celebrate our Anniversary, (my husband works abroad, therefore he sadly misses several important celebratory dates throughout the year).

Our first stop off for three nights was Bangkok. After much deliberation regarding Hotels, we decided to book the Banyan Tree Hotel, a Club King room.

Prior to our travels, I had personally emailed the Banyan Tree regarding my own dietary requirements, room requirements etc. The correspondence I received from Akkachai Charumporn (Assistant Manager), was always prompt and it became apparent that the communication between the Hotels various departments is excellent. In turn, I was pleasantly surprised to receive an email from the Head Chef, Jai. Not only did this offer us reassurance that our food requests were being met, but also the pride and professionalism he clearly holds as the Banyan Trees Head Chef.

On arrival at the Banyan Tree, we were pleasantly greeted with handmade bracelets made of fresh jasmine flowers and roses… absolutely beautiful and smelling divine! Our bags were taken care of immediately and we were personally escorted to the Hotels Club Lounge floor. Upon entering the Club Lounge, we again were promptly greeted by Ying (Front Office Manager), Wat and Jack (Customer Services team). We were seated and given a herbal welcome drink and warm, freshly scented flannels to clean our hands etc. Jack then reiterated the Club Lounge benefits etc., with us. Our package included breakfasts at the Club Lounge, drinks and nibbles early evening. Chef Jai also made his personal introduction, offering us further reassurance that our dietary requirements would be taken care of by him personally. He also offered us a kind gesture of making his own recipe gluten free Anniversary cake, with compliments. It was only our first day and already my husband and I felt very special.

Our Club King room was absolutely fantastic! Very spacious, the King bed was very comfortable, the bath tub was huge with a superb view of Bangkok, drinking water was replenished often and each day we were left a complimentary small gift, such as; satin elephant key rings, bamboo cup rests & handmade, luxury bookmarks. We were left little food treats everyday too, such as; sesame and caramel slices, mini spring rolls, etc.

The Hotel uses a different Aromatherapy fragrance for each day of the week; hence in our Club King room, the complimentary incense sticks and oil burner coincided with the same fragrance. I love Aromatherapy, and it’s the first time I have stayed in a Hotel room where incense sticks, aroma oils and candles are part of the room features! The best thing to have when sitting in a gigantic bath filled with aroma bubbles!
The room also included ‘his & her’ wash bags which were filled daily with the general amenities such as; toothpaste, cotton buds, etc. Fresh Frangipani flowers were delicately scattered throughout the room daily, adding a lovely touch to the room’s wonderful décor and ambience. The room cleaning was always thorough and regular. The room bathrobes and slippers were beautiful patterned and made from cotton, therefore very comfortable and cool to wear. The air conditioning was also excellent. The mini bar offered a good variety of nibbles and refreshments, and I felt secure with the additional lock on the room door. It was great to have a seated area with couch and a computer desk. Clearly, almost every detail had been considered with the design of this room. We could not fault it at all, however, I felt that the subdued lighting made it difficult for me when I wanted to do my hair and make-up. As a suggestion, I feel that maybe they could attach studio lights around the dressing table area (situated in the bathroom), as this seemed to be the ideal spot for doing hair and makeup. Maybe a plug socket here too for the hairdryer.

Our first nights meal was at the Hotels top floor, Vertigo Restaurant. Wow!….what stunning views! We were clearly given one of the best tables, (however, most of the tables did seem to offer a great view), and we were immediately greeted upon arrival by our personal waiter, Sutas and the restaurant Manager, Jacky. The menu features a wonderful choice of food, however we personally thought that alcohol was priced far too high. Actually higher than some top restaurants in London. However, as this was a celebratory holiday, we didn’t let this ruin our time. We ordered a glass of Pink Champagne, which was roughly £60 a glass, and a bottle of Sancerre, which was just over £100. Throughout our meal we were presented with complimentary, small palate refreshers. Surprisingly, we were presented with a complimentary glass of white Champagne and fresh oysters with caviar, (we were virgins to oysters, but they were absolutely delicious!), plus a mini herbal sorbet. Fresh gluten free bread was made for me whilst my husband nibbled on fresh breads of various varieties.

Our starters of prawns and scallops were absolutely delicious. For our main course we had the Wagu steak cooked medium. Wow! …. Melted in the mouth, cooked to perfection. The portion size was very large and without a doubt, in league with the Akobi steak we had in Texas. Definitely one of the best steaks we had ever eaten. We were also given a selection of four steak sauces to try with our meal. Indeed they were all delicious. Throughout our meal, the service by Sutas was first class. Our glasses were never empty, whether that’s water or wine, his professionalism was world class standard.

For dessert, (we were feeling very full by this stage!), we were firstly presented with a large ‘steaming affect,’ complimentary, alcoholic sorbet with sparklers. I was also given a fresh red rose. It all looked so beautiful! They then presented us with Chef Jai’s gluten free, chocolate Anniversary cake! The Manager proceeded to take a photo of us, (featuring the beautiful well lit scenery of Bangkok’s Skyscrapers behind us), and presented us with our picture in a frame, all complimentary of the Vertigo Restaurant team. Wow! We felt so taken care of and regardless of the steep alcohol prices, we would give this restaurant 10/10. Great service, great ambience, great views, great food, great attention to detail and one of the best, most romantic evenings we have had in a while.

The daily breakfasts in the Lounge were very good. Not only was it nice to have your breakfast in peace, the window views are great. The food choices catered for a variety of nationalities and the food was hot. Eggs were made to order, as was tea and coffee. The waiting on staff were always very helpful and friendly.
The evening Club Lounge nibbles and drinks were also great and definitely worth taking advantage of. Personally we are not big drinkers and as I have mentioned, we did find alcohol expensive. Being a Club Lounge member gives you free alcoholic drinks early evening, within the given time limits.

The Hotel service for excursions is excellent. We opted private tours, which meant that we could book last minute if we wished. You do pay more, but this was our preference. Overall, the excursions were quite expensive, but in league with most other excursion companies.

The upper floor Hotel shop is very nice, offering a variety of souvenirs and unusual Thai gifts. Hotel members do get a discount; therefore it’s worth taking a peak. They also sell their incense stick and oils here, as well as various black teas & herbal teas etc.

We did not use the gym or sauna, but the top floor outside pool is very lovely. All towels and loungers are provided, and you get a great view of the Bangkok city. The pool has small waterfall features, which give it a lovely Oriental feel. We found sunbathing very relaxing here.

On our third and final night we had our meal at the Hotels Saffron Restaurant. On arrival the Manageress, Kwan, instantly greeted us. The food was reasonably priced, but again, the alcohol was steep. We were given little palate refreshers throughout our meal and small tasters such as mini spring rolls. Each dish I ordered was catered especially, as to exclude the gluten. It was very nice for the Chef to come out and speak to me personally. She explained her dishes and her choice of alternative ingredients that she had used. She clearly held great pride in her food and pleasing customers. We were very impressed!
Kwan served us throughout the night. It was unusual for us to have the Manager serving us, but she was an absolute perfectionist in every way. The other staff members were also very polite and gave a helping hand when or if needed. Each food dish we ordered was absolutely superb. We received a ‘steaming’ sorbet drink at the end of our meal and Kwan took a photo of us, presenting it to us in a frame. Throughout the evening we wanted for nothing, the service was great, the ambience was perfect, the portion sizes were very ample, great presentation and it truly was a superb end to our three-night stay. We just did not want to leave this Hotel.

In the morning our bags were immediately taken care of. The General Manager, Kai (Nopparat Aumpa), introduced herself to us in the Lounge asking us if we had been happy with our stay. It was great to see that the Hotel holds such providence in how customers feel. Of course, we had no negatives, as our stay here was fantastic! I actually felt quite tearful on leaving!

Without a doubt, I highly recommend the Banyan Tree Hotel. We would definitely stay here again. I also recommend that you opt for the Club benefits.

On behalf of my husband and I, we offer our upmost & sincere thanks to all the Staff that made our stay here so memorable and perfect! Thank you! :-)

Room Tip: Go for the Club Lounge benefits. Well worth it.
See more room tips
  • Stayed: May 2014, traveled as a couple
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3  Thank Amethyst_Angel72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BT_Executive_Office, General Manager at Banyan Tree Bangkok, responded to this reviewResponded June 30, 2014

Dear Rouge20,

Thank you very much for taking your time to share us about your recent stay at Banyan Tree Bangkok. It was my pleasure to meet you and your husband personally during your departure date.

We feel grateful that you had chosen our hotel to celebrate your special occasion. Your kind review tremendously impressed us. We were happy learn that you had a memorable stay with us, especially with the service from our associates; the pre-arrival experience by Mr. Ekkachai - our Assistant Manager, the special food dietary handled by Chef Jai- Executive Chef, the welcoming experience with our Ms. Pitchaya - Front Office Manager along with Mr. Wat and Mr. Jack. We are very proud of our people and believe that they are amongst the finest in the industry, and your comments are not only an endorsement of such belief but also a great testimony to their professionalism and dedication. Your feedback will serve as inspiration for the entire team to continue working with passion, and maintain the high standards for which Banyan Tree is renowned.

We also appreciate your compliment on our Banyan Tree Club room with the size, condition, facilities, and amenities. All details, such as oil burner, incense sticks, turn down gifts could represent Banyan Tree as a sanctuary of the senses. In the meantime, we also noted on the comment regarding the light which we will look into details for further necessary improvement.

In order to cherish your anniversary, our team had put our efforts to ensure that your experiences at our Vertigo and Moon Bar was a truly enjoyable one. Each dish including our complimentary gluten free cake was delivered with cares while Mr. Somkiat (Jacky) - Restaurant Manager and Mr. Sutas - personal server had delivered their best effort to ensure that every detail is second to none. In addition, Ms. Tippawan (Kwan) and Chef Sumolnart (Toon) had looked after your food dietary personally to ensure that your experience at Saffron, our signature restaurant was impeccable. Not only the dining experience, but we also feel thankful of your review on our pool, Banyan Tree Gallery and the service from our Concierge team which will give us energy to continue our efforts to meet our valued guests' expectation.

Thank you once again for your kind patronage of Banyan Tree Bangkok. I would like to sincerely express my deep appreciation for taking your time.The entire team is looking forward to welcoming you back and to make your future visit become another enjoyable and memorable one.

With warm regards,

Nopparat Aumpa
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,154 - 3,160 of 6,740 reviews

Reviewed June 26, 2014

After long journey and a very shaky start at check-in, we had started to doubt if we had made the right choice, we needn’t of worried as the delightful and super- efficient Ms Jirathumtanakul (front office manager of the club) came to our assistance and took immediate care of us. She turned our concerns around and due to her care and thoughtfulness she ensured that our stay was a perfect one.
There is some work being done to the pool area which may mean that you can’t access it at certain points of the day and the noise can be heard in the spa. We worked around this and had a very enjoyable time at the Banyan Tree, using both the spa and the pool. Yes, it’s an older property but I think that adds to its charm. The hotel is immaculate and the staff will go that extra mile to make sure that you are comfortable.

The Sky bar isn’t that expensive – you’re looking at around £10 for a cocktail, the views are worth that alone! For the smokers out there, smoking isn’t allowed in the bar itself but there is a comfortable smoking area just down the stairs by the arch of the building. Also try out Latitude – a quieter spot with breath taking views. Wine is expensive throughout Thailand (£30++ for a bottle of basic Pinot Grigio!).

We had booked the dinner cruise but due to the boat needing maintenance this was cancelled. We changed to a booking in the hotel’s Saffron restaurant. Wonderful Thai food in classy surroundings. The service was excellent – we both thought that the crispy sea bass salad starter was the best starter we have ever tasted!

The concierge organised a trip for us as we only had a relatively short stay – this was for the Grand Palace/Golden Budha with East Meets West Tours. Slightly more expensive than others that are around but it’s so worth it, you really are well looked after and the guide is knowledgeable.
The Club rooms are very comfortable and the quality of the food and drinks on offer are good – breakfast is excellent.

The Spa is wonderful. Massages are exquisite in lovely surroundings. All staff are friendly and efficient but a special mention to Joe who looked after us from our arrival and made sure that we were OK throughout our stay.

  • Stayed: June 2014, traveled as a couple
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Thank Foo66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BT_Executive_Office, General Manager at Banyan Tree Bangkok, responded to this reviewResponded June 27, 2014

Dear Foo66,

Thank you for choosing Banyan Tree Bangkok and for taking the time to write a review about your recent experience.

It gives us great pleasure to learn that you enjoyed your stay with us, and thank you very much for sharing the gracious comments.

Thank you also for praising our associates, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. We are also delighted to learn that you had a wonderful time at our restaurant and bar.

Again, thank you for choosing our hospitality and letting us know that we made your stay special. We look forward to welcoming you back in the near future.

With warm regards,

Nopparat Aumpa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2014

Banyan Tree Bangkok has some of the most fabulous views of the city. The staff and service is what you can expect from 5 stars hotel. The stsff are anticipating guest's need. Upon arrival, the jasmin garland made me feel touchy. I enjoyed the small but cozy pool with friendly service from staff. Free shuttle tuk tuk to sky train is very convenience and avoid hot weather very well. Great Banyan Tree

  • Stayed: May 2014
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Thank LaPetiteFrance45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BT_Executive_Office, General Manager at Banyan Tree Bangkok, responded to this reviewResponded June 27, 2014

Dear LaPetiteFrance45,

Thank you for choosing the hospitality of Banyan Tree Bangkok and for taking the time to write a review about your experience.

It gives us great pleasure to learn that you enjoyed your stay with us, and thank you very much for praising our associates, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests.

Again, thank you for choosing our hospitality. We look forward to welcoming you back in the near future.

With warm regards,

Nopparat Aumpa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2014

We spent three wonderful nights in Banyan Tree to celebrate our wedding anniversary. This hotel really knows how important the first impression is for the guest. So, a guest relation officer, Akiko san, was assigned to greet us when we reached the reception.

I had arranged number of things with the hotel to surprise my husband. When we checked in to the room, he was very happy looking at a heart-shaped flower petals on the bed. Around 15minutes after got into the room, we were given a bottle of champagne (complementary) to celebrate our anniversary. A congratulation card from front office manager with our picture in front of hotel's 'Tree of Love' was placed on writing desk on our second night of stay.

Our room, 4903 has an excellent view of Chao Praya river in the distance. This room is quite spacious with a separate living room, comfortable bed, two flat screen TVs (in the living room and bedroom) and other amenities. The room always neat and smells good. They provided fruit too in the room. Room design itself is a bit old although still nice. TV in the bedroom is strangely placed next to the bathroom door. The hotel gave us two aroma therapy candles for free on the last night of our stay.

What we love most about this hotel is its Moon Bar and Vertigo which located on its rooftop.

BTS station is about 10minutes walk from this hotel. There's also famous Thai restaurant Baan Kanitha near this hotel (5minutes walk).

Banyan Tree Bangkok is a good place to stay especially if one prefers to dine in the hotel. We likes this hotel, and think of coming back for another stay if we visit Bangkok again.

  • Stayed: June 2014, traveled as a couple
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Thank Mima_Isono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BT_Executive_Office, General Manager at Banyan Tree Bangkok, responded to this reviewResponded June 27, 2014

Dear Mima_Isono,

Thank you for choosing Banyan Tree Bangkok, and for taking the time to write a review about your experience.

We are very happy to learn that your stay was pleasant, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service for your satisfaction. We are also very pleased to learn that you had a wonderful experience at Vertigo and Moon Bar.

Again, thank you for sharing your experience. The team and I look forward to having you back in the near future.

With best regards,

Nopparat Aumpa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2014 via mobile

I had stay at Banyantree hotel last week. The hotel was an awesome and staff was friendly. The room was big and was fantastic. I had dinner at Vertigo and Moon Bar is the top floor of the hotel was a niceview. It was wonderful and romantic place . I will come back at Banyan Tree again.

  • Stayed: June 2014
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Thank Bangkok9992014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BT_Executive_Office, General Manager at Banyan Tree Bangkok, responded to this reviewResponded June 27, 2014

Dear Bangkok9992014,

Thank you for choosing Banyan Tree Bangkok, and for taking the time to write a review about your recent experience.

We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service for your satisfaction.

The team and I look forward to having you back in the near future.

With best regards,

Nopparat Aumpa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2014

Elegant, understated - all the right touches of Thai culture and its refinements without being cheesy or a tourist trap. Great restaurants and bar- service is impeccable. The rooms are large, beds are comfortable and the air conditioning is not punitive.

  • Stayed: April 2014, traveled as a couple
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Thank Marissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BT_Executive_Office, General Manager at Banyan Tree Bangkok, responded to this reviewResponded June 29, 2014

Dear Marissa M,

Thank you for choosing Banyan Tree Bangkok, and for taking the time to write a review about your experience.

We are very happy to learn that your stay was pleasant, and thank you very much for sharing the gracious comments. We will continue our legendary service for your satisfaction.

The team and I look forward to having you back in the near future.

With best regards,

Nopparat Aumpa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2014

I didn't regret to choose Banyan Tree Bangkok for my last stop to end my holiday. I impressed with the large room since I step in. The big space in the room is so plenty enough for both of us to share private space and enjoy our own moment. I should compliment the wide selection of breakfast which I still dream of it. The staff is attentive to detail and never ignore my request at all. Highlight of this trip is the view on the roof top restaurant. It is truly amazing. So now I can tell my friends that come to Banyan Tree Bangkok.

  • Stayed: May 2014, traveled as a couple
    • Value
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Thank Perth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BT_Executive_Office, General Manager at Banyan Tree Bangkok, responded to this reviewResponded June 26, 2014

Dear Perth J,

Thank you for choosing Banyan Tree Bangkok and for taking the time to write a review about your experience.

It gives us great pleasure to learn that you enjoyed your stay with us, and thank you very much for sharing the gracious comments. Thank you also for praising our associates. We will continue to create memorable experiences for our valued guests.

Again, thank you for choosing our hospitality and letting us know that we made your stay a special and cherished one. We look forward to welcoming you back in the near future.

With warm regards,

Nopparat Aumpa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Bangkok

Address: 21/100 South Sathon Road. | Thai Wah Tower II, Bangkok 10120, Thailand
Location: Thailand > Bangkok > Sathorn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Romantic Hotel in Bangkok
#14 Family Hotel in Bangkok
#16 Business Hotel in Bangkok
#26 Spa Hotel in Bangkok
#34 Luxury Hotel in Bangkok
Price Range: $160 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Bangkok 5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Banyan Tree Bangkok Hotel Bangkok
Bangkok Banyan Tree Hotel

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