It's the small things and the attention to detail that sets a great hotel apart from the good and Banyan tree is sure to impress you.
From the moment I sent an email to Reservations through to our farewell at the airport the staff simply could not do enough for us. My email enquiry was responded to within hours - and anyone who books hotels, will know that when you hear back quickly, you know you're onto a good thing.
The check-in process was a little slow, however we were early and the extra time it took, provided us with time to take in our surrounds and admire all the artwork. Many pieces we wanted to buy and ship home!
We decided to make the most of our experience, so we booked a Club Room. The room was great - a comfortable size and great bathroom. The bed was soft by Asian standards. The amenities in the room were well thought through, to ensure that our stay was special. Our own incense to burn, a welcome fruit basket and his and her toiletries. The only disappointment was that we had to let the shower run for a while before it warmed up.
The staff knew our flight details so without even having to ask, we were offered an early morning wake up call and breakfast box.
We dined at Saffron - the hotel's Thai restaurant - the food was delicious and the view's amazing. The service perfect!
We decided to book the hotel's limo service for some last minute, late night shopping. The driver was gorgeous - dressed in his white chauffeur outfit - and was very patient with us.
We also experienced the spa for some his and her downtime. It was bliss- the products used were beautiful, natural and left my skin glowing. The therapists checked in regularly to make sure that we were happy and comfortable. We both loved the experience and couldn't have thought of a better way to spend the afternoon.
We had a very early morning flight. Checkout was efficient and our bags were packed into the car, ready for us. We had a good run to the airport and we were greeted at the airport by a Banyan Tree staff member who escorted us to the airline counter, waited why we checked in for our flight and then walked with us to customs, where he bid us goodbye. I've never before experienced that service and I've stayed at a number of 5 star hotels.
The service was personalised and we were made to feel very valued and special.
Our only wish - that we could have stayed longer than one night! We left thinking about how quickly we could return though.
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- Also Known As:
- Banyan Tree Bangkok Hotel Bangkok
- Bangkok Banyan Tree Hotel