We had a wonderful stay at the club suite. Rooms were modern, luxurious and spacious, with a huge king bed and bath tub. A coffee machine was provided and there were quite a variety of tea to choose from. Fruits were also given which was a nice touch.
From our room, we could see the swimming pool a floor below us. It looked small and crowded, so we did not venture there.
Staff were generally attentive and hospitable. Although we felt that our check-in took a bit longer than usual. However, the manager at the club lounge in particular was very helpful and accommodating, especially we had small kids with us.
The breakfast at the club lounge was excellent. We had also tried other restaurants on the property. Saffron's food was very good, but the service was not. My daughter was not feeling well and vomited. She made a mess, obviously it was not intentional. Yet, the staff showed us their black faces and were not very helpful in accommodating us and cleaning up. On the other hand, Taihei's food was okay, but the service was good. We went up to see Vertigo, it's a very nice roof top bar with views of the city, but was a bit too over-crowded for kids. So we decided not to wait for a table.
We tried the spa and the service and ambience were excellent. Although I felt my therapist's massage technique was so-so. My husband's therapist, on the other hand, was good. Overall the staff and the place makes you feel very relaxed.
Location to the shopping places is not near. You'd have to take a taxi, and it takes awhile to get anywhere as Bangkok's traffic is horrendous. This is the main drawback of the hotel, otherwise I would not hesitate to stay here again. Overall, it was a fantastic experience.
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- Also Known As:
- Banyan Tree Bangkok Hotel Bangkok
- Bangkok Banyan Tree Hotel