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“Excellent service”

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Banyan Tree Bangkok
Ranked #28 of 863 Hotels in Bangkok
Certificate of Excellence
Bucharest
Level 3 Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Excellent service”
Reviewed January 25, 2008

My boyfriend and I spent New Year's Eve in Bangkok. We stayed for 4 nights at Banyan Tree and we loved it. It seemed they manage to catch best of Thailand style and hospitality. Hotel structure and facilities are not impressive (it's a lot of a business hotel) but services are their highlight. We also loved their top roof restaurant, incredible view over Bangkok!

Stayed December 2007
Helpful?
8 Thank Iulia_Ro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Newcastle upon Tyne
Level 3 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 25, 2008

I loved the Banyan tree!! from the moment we arrived to when we left we were made to feel like VIPs!! the suite was gorgeous, the hotel amazing and the staff superb. All the little extra details of the oil burners and insence in the room, turtle at turndown and complimentary bath scrub and toilettrie bags did not go unapprecciated either! i loved every moment, definatly reccommended!

  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank smallfry78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
148 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed January 20, 2008

We were very disappointed by the whole experience. The first night we had booked through Asia Rooms for £96 but having decided that we needed to stay another night we booked directly through the hotel. They quoted us 9,500 baht, upon check out this increased to 11,600 baht with various surcharges!

Check in was unfriendly and we were asked if we needed help with the luggage after we'd already carried the bags from the basement as the lift from the car park doesn't go to the lobby. For a five star hotel I expect the bags to automatically be taken to the room.

We requested a non smoking room and were given a smoking room. The furniture all looks a bit old and tatty. All the hotel literature in the room was "dog-eared". There were fingerprints on the doors and the whole suite was small. Also the televisions are old (not modern LCD) and stopped working which then had to be changed. The room was cold all the time even though the air conditioning was off and then the electricity "tripped" so that nothing worked.

We did complain to the manager who offered one complimentary drink each in one of the bars and we did have the service charges removed from our bill.

Two good things:- the view whilst laying in bed and the close proximity to the the night bazaar.

We would definitely not stay in a Banyan Tree again. For us in Bangkok it will always now be the Lebua which is outstanding.

  • Liked — The location
  • Disliked — The whole experience
  • Stayed January 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Susie118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 4 Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 18, 2008

Have just returned from nearly 3 weeks in Thailand, the last 5 days spent in Bangkok.... I love the City and have been many times, usually staying at the Marriott/similar on the river, however, this time decided to stay in town! After I'd got over my initial fear of being on the 46th floor I loved the hotel.... perhaps the rooms could do with a little bit of modernisation, but then it's a business hotel as much as anything.... I didn't use the desk for starters! Fabulous staff, breakfast, location, restaurants, room service and general relaxation after having stomped the streets of Bangkok for hours! It's a great location 5 mins walk from Patpong for bartering and 5 mins from the Suan Luam Nigh Bazaar..... the pool is open air on 21st floor and my only negative was that they have put it on the wrong side of the building as the sun is hidden during the day on the other side (untill about 2 pm anyway!).... looked like it was full of honeymooners stopping over too....

Stayed January 2008
Helpful?
5 Thank Aliboff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed January 14, 2008

We stayed in a lovely room on the 48th floor here in January 2008, and were very impressed. The room was spacious and luxurious, and the service was warm, inviting and highly efficient. The Vertigo Bar is as amazing as one would expect, being open air on the top floor. Unfortunately the restaurant was fully booked the night we were there but we had a nice dinner at the Metropolitan which is right next door.

The small details at the Banyan Tree are what sets it apart - from the contemporary bathroom accessories to incense and an oil burner in the room which is refreshed daily with a new scent.

The limousine service to the airport is well worth the reasonable additional expense.

Overall, we loved it and will stay again when in Bangkok.

  • Liked — Service, style, location, attention to detail, environmental awareness
  • Disliked — Nothing - it was all good!
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank vanmarie72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 6 Contributor
244 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed January 10, 2008

Following our stay at the Chedi Hotel, Chiang Mai and Tree Tops Arasia Phuket, we arrived at the Banyan Tree, Bangkok.

Initial impression was disappointing, hotel is hidden behind a block of flats, I can only presume that at sometime the hotel sold off the land or decided to build on the land in front of the hotel.
As we had booked club class, we expected to check in at a separate check in desk but this was not so. Entry Hall/Foyer/Lobby was ok, nothing very impressive for a 5 star hotel, although there is always someone playing the piano or a jazz band present. Was impressed by the number of lifts/elevators available and even more impressed with the speed at which we were brought to the 56th floor.
We were escorted to our room/suite, pleasant enough, on the 56th Floor, so good views of Bangkok, well if you like looking at buildings, much better views at night. Shortly after the manager of the Club Class rooms and lounge arrived, introduced himself and the opened a small wooden box which contained I think seven different miniature sized pillows and asked which we preferred to the pillows already on the bed. Hmmm, now I was mighty impressed, after checking out the pro’s and cons of each type of pillow, we made our choice and the pillows duly arrived a short time after. After that it was a escorted visit to the Club Class lounge, very very large, plus internet room and wireless internet – all for free. If you want internet facility in your room it will cost you, a lot! Reception is manned all of the time, actually until 11.00 at night, nothing is too much trouble. Drink anything you want from morning till night. Lots of nice tit bits too. Breakfast is served in the lounge but you can go down stairs and eat with the poorer folk. Check out the Spa, you will need a thick wad of notes to afford any of the treatments, but check it out anyway. Had one meal in one of the hotel restaurant’s, food was ok, but expensive. Better to walk two blocks up the road to a very fine authentic restaurant, ask the concierge. Staff at the Club lounge are great, nothing’s too much trouble, they take pride in making sure you are well looked after. There is a huge night market a 10 min walk down the road. If you like buying rubbish fakes and other tat, by all means visit the place, it is crowded. By the way the weekend market is over rated, we lasted less than an hour, hot, crowded and same tat as every where else. Better to go to MBK, I can only describe it as an air conditioned market, huge, very civilised, you can buy an authentic Rolex (price similar to the UK) and two stall’s further down a fake for £35, after haggling.
Hotel is located in what I was told “downtown” Bangkok. One other hotel nearby, as is the German Embassy, useful if you from Germany or a war breaks out and you need help. Quite area, but close to most things, less than £1 ride by cab to most anywhere in Bangkok. On the subject of Cabs, it is a very cheap means of getting around. Due to a mix up on flights we not met at the airport and told to take a taxi to the hotel, driver asked if we minded using the motorway which would cost us extra due to the toll fee. I did not realise how far the airport was, anyway we got to the hotel and the total bill including the toll cost a massive 370 baht, so I gave the driver 500. Soon found out that for £2 you can go a very long way in Bangkok by cab. Most drivers are honest and I always tipped the between a 75%-100% of the fare cost. A few will try and con you, the hotel has a system of handing you a card with the cab id when ever they got you a cab. Keep it, and if you have been conned either report the driver to the hotel, or when you get off tell the driver you will be reporting him to both the hotel and the police. I did so on three occasions. We did use the metro and the over ground transport system, a couple of times, very good, clean and efficient, use it by all means and save yourselves fifty pence on the journey.

Sorry I digress as usual, hotel is great, the laundry is returned wrapped in tissue with an orchid, better than perfect, everyday a small gift and some tit bits and plenty of free bottled water, I would always elect to go Club Class at this hotel. Check out is definitely done at the Club lounge, no need to stand in line with the rest at the lobby. Nearly forgot, breakfast is both ala carte and buffet, on the buffet table is a whole miniature honey comb, hung in it’s own very special wooden rack, try a bit, it tastes great and what’s more, a new one everyone morning.

Where ever you are in Thailand, try not to order wine, prices are stiff for what is very vin ordinaire from new world wine producers. Stay with the local brew, beer is fine and cocktails are also very good for little money, the list of cocktails runs into pages and pages, mad.

Places to visit, yes the Palace and the “what you may call it” Temple, the one with the lying down Buddha which is a 15 min walk from the Palace. Be warned that you will be approached by various who will tell you they work for the government, are security officers or just helpful folk, tell them to buzz off, do not ever believe a word they say, they are all bandits on the make. Worth going to see the Golden Buddha, not sure, small temple that is supposedly closed to the public, took a peek, not worth the trouble. The Buddha is in a separate shrine, ok it supposed to be of solid gold, could be paint for all the difference it made. We were warned by a couple we met, had been cajoaled into taking trip on the river, only to be dropped off (booted off) in the middle of nowhere. The teak palace, hmm, the wife thought it was worth the trip, I was un-impressed. By the way we did all the temples, palaces etc by cab, much much cheaper than using a guided tour, I would like to thank the girls at the Club lounge for persuading us to use cabs and not the tour operators, saved us plenty money that I used to tip the poor honest cab drivers. Thinking of going out, ask the girls, they will advise you where to go. Silk, all you hear is Jim Thompsons, very nice kit, I was un-impressed with the prices. Do visit his house; it’s a £1 cab ride away from the hotel. Wonder how he made the money to start the business. Amarin Plaza, plenty of shops selling silk at bargain prices, only found it the day before our departure. They will make up what ever you want; however, you have to take what material is in stock or wait upto 10 weeks to have the material woven! Shirts, no thanks, better to buy from a purveyor in Jermyn Street in London, sale time 4 for £100. I recall that there are two other malls within spitting distance of the Amarin and whole string of monster hotels, ok, nowhere near the size of the MGM Grand in Vegas where I have stayed ( 5000 rooms, yes, 5000 rooms), but nonetheless impressive.
Shopping Malls are MONSTER sized, check out the one that has an Oceanarium in the basement, well worth a visit.
Like Jazz or Blues, then go to the jazz/blues club near the Independence Monument, a £1.20 ride by cab, cheap food and booze and good music, amazingly good.
Yes, you guessed, had a great time in Bangkok, definitely a City where a stay in a quality 5 star hotel made it that much more enjoyable.

  • Liked — quite location yet easy to get to and from, excellent staff, good value
  • Disliked — behind a block of flats
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank wearyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 9, 2008

We stayed one night in the Banyan when we had a stop over, As every hotel in this category in Thaailand the service was amazing, we were last minute with everything but they tried and managed to arrange it all.
Altough other Hotels have better design it is a recommendation!

  • Stayed November 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank GWAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Bangkok

Property: Banyan Tree Bangkok
Address: 21/100 South Sathon Road. | Thai Wah Tower II, Bangkok 10120, Thailand
Location: Thailand > Bangkok > Sathorn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Romantic Hotel in Bangkok
#14 Family Hotel in Bangkok
#16 Business Hotel in Bangkok
#22 Spa Hotel in Bangkok
#27 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:5 star — Banyan Tree Bangkok 5*
Number of rooms: 327
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Also Known As:
Banyan Tree Bangkok Hotel Bangkok
Bangkok Banyan Tree Hotel

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