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brian-sheppard8

Sydney, Australia

Bangkok Experience

Name: Bangkok Experience
Item: Banyan Tree Bangkok
Rating: 5
Author: brian-sheppard8

Review of Banyan Tree Bangkok

Reviewed September 20, 2011

This was one experience my wife and I did enjoy. Our rooms were spacious and well laid out. The service we had from the staff was excellent, although communication was somewhat a mild problem at times. The concierge and door men were fantastic. Liked the layout and dress of staff. Restaurants were 5 star with beautiful food. The breakfast selection was also 5 star. Loved the piano and thai music being played in the lobby area. Very relaxing. The swimming pool area was to windy however the thai massages were to die for. Most enjoyable was the Gallery Shop and breakfast each day. Would recommend.

Date of stay: September 2011

Review collected in partnership with BanyanTree.com

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More Reviews

Sue14 wrote a review Sep 2011
91 contributions117 helpful votes
Mixed feelings; not true Banyan Tree quality these days
Yes, it is a Banyan Tree but the overall experience is not quite as expected. The staff are very good and helpful but the property is showing signs of age and could do with a makeover. As others have mentioned, the breakfast restaurant can get overcrowded despite valiant efforts from the restaurant staff, especially as the hotel gets plenty of tour groups who all descend for breakfast around the same time prior to leaving. The rooms are OK but showing their age - the one we were in this time had a very small bath, the tiles in the bathroom needed regrouting and the TVs were small and old-style, not flat screen.

It's the details that let the place down: for example the small pool area has about 18 sun beds and as it is rainy season in Bangkok currently it rains pretty well daily and usually late afternoon/evening. You would imagine that they would cover the sun bed mattresses or remove them, but no. Next morning you are expected to sit on a saturated mattress and when we removed the sodden mattresses to sit on the bare sun bed, the mildew on of the mattress undersides showed that they are never removed. Also, wifi in your room will cost you 16 baht per MINUTE. This is scandalous in a day and age where Internet access is a given. If guests want to sit in reception to work, they are given 2 hours per day complimentary public area wifi access. It is just not good enough.

The prevalence of transient tour groups may be indicative that this Banyan Tree is chasing a different market, given the plethora of 5* hotels in Bangkok these days. We will be back there soon (pre-booked arrangements) for what may well be our final visit. Unfortunately, this Banyan Tree does not warrant premium prices.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Iain87 wrote a review Sep 2011
6 contributions4 helpful votes
Class & Luxury
We recently stayed for 3 nights as a gift for our Honeymoon. Banyan is a stunning hotel with incredible style, staff and service. The decor and feel of the place is very relaxing and classy and a nice contrast after a day in Bangkok. The people are fantastic, so polite and genuinely want you to enjoy every aspect of your stay. Club lounge is great with free alcohol and nice food and snacks. Vertigo bar is incredible and not at all overpriced, more than in the street but 700 baht for a beer and cocktail is very fair considering the unique location and experience. Breakfast staff in the Romsai were the only slight concern but that would be really picky, there were just slight language barriers on occasions (largely my fault). Would love to come back and hopefully will do.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sl T wrote a review Sep 2011
67 contributions26 helpful votes
Great expectations met!
I returned to stay at this haven in the midst of bustling Bangkok after a gap of some years. The service is as warm and friendly as I remembered. Nat was again my shopping companion, a service which is provided by no other hotel I have stayed in. This time I indulged myself in their top suite and I must say that it was great value. Alas I never got to get on the exercise bike in the suite!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sonia401tokyo wrote a review Sep 2011
28 contributions8 helpful votes
expected too much?
Maybe we expected Banyan's hospitality was perfect. So it was very disappointed that the breakfast was very poor service.

However we stayed at the Club Floor and the staff on the club lounge floor was good service and it was cozy.

we think Its entrance to the hotel was inconvenient and its pool was very small.
We won't stay at the same baniyan tree again but would like to try another Banyan Tree sometime soon.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Singaporeconncection wrote a review Sep 2011
119 contributions37 helpful votes
Banyan Tree luxury
I have come to expect great luxury with really high prices for all Banyan Tree hotels. This one was an exception as I was able to get an internet deal and it was affordable. I have stayed in three other five stars in Bangkok and, for those hotels towards downtown and away from the river, this is my favorite (the exception is the Oriental on the river). The hotel is located close to an MRT stop and you can reach it on the Bangkok light rail from the airport if you don't mind walking a few blocks.

I was upgraded to a room on the highest possible floor and had an incredible view of Bangkok and the river. The room was well appointed with a sofa and office space. I loved the solid wall of windows and a large bathroom off of a dressing room with closets. What I couldn't get enough of was the incredible rooftop bar and restaurant. They are located about 58 stories above the city and totally open to the sky (If you are afraid of heights it might be a bit much for you---I hugged the railing of the stairs that ran between the bar and restaurant!). Every night I sat at the bar and enjoyed the sunset until the lights winked on all over the city.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.