It is to my dismay, that such a hotel with a five star reputation does not know how to handle our situation. I have sent my email, pasted below, to the General Manager twice and have not had a response from anyone. I do not recommend this Hotel.
From July 3rd to the 8th we were guests in your hotel. The reservations were made under my partner's name: C. Burry. I am writing this email to you to give you our feedback about our stay. All would have been most pleasant but one incident with your head concierge on our first full day and I don't remember his name.
My partner and I visited your country to celebrate our anniversary. On our way out the morning after our arrival, I stopped by the concierge desk. I encountered the head concierge and asked him if he could recommend some restaurants for my partner and I to celebrate our anniversary that evening. My partner was not present at this time and the head concierge mentioned at the most two restaurants. After that, my partner Collin came by the concierge desk and we asked about the restaurants he recommended and there was literally a halt/silence. He couldn't or wouldn't answer our question, perhaps because we are both men. We had our own lists of restaurants and started asking about them as well and we could not get any description/recommendation or any information at all whatsoever. We were waiting for his comments but to no avail. After leaving the desk with our dinner reservations unresolved and discussing what has happened, this led us to think that he might be homophobic.
-He was not engaging;
-Couldn't recommend any restaurants other than the two he mentioned;
-Wouldn't offer to make reservations;
-Not knowledgeable of restaurants, fine dining no less;
-Could not get a word, explanation or recommendation out of him;
-Would not make eye contact or felt he avoided us days after the fact.
How we know he is your head concierge is because of your Front Desk Manager. While we were having breakfast at Colonnade we saw and talked to her about the situation. Your Front Desk Manager politely apologized for your head concierge's behavior. She mentioned that he has been ill for the past month and maybe that was the issue. If that's the case, then he should take some time off. Nonetheless, we are paying top rates at a luxury hotel that supposedly has one of the best service and that is what we expected. For someone who has two Clefs d'Or pins on his jacket lapel and being the head concierge, the title is certainly not befitting. The Front Desk Manager graciously made dinner reservations for us for the next 3 days.
Since this all happened, we never used the concierge services except at night when we knew he was not at the desk. That should not be the guests feeling at all. What's suppose to be inviting turned out to be not. My partner and I are very reasonable, simple, savvy people and give the benefit of the doubt. However, I just want you to know so you can rectify or clarify what has happened. I happen to be in the Sales/Service Industry and client service, retention and referral is certainly on top of my list. We all learn and try to better our service and it is through these circumstances that we grow.
We look forward to hearing from you. Thank you."
Milko Encinas, Realtor
San Francisco, CA
- Official Description (provided by the hotel):
- COLONNADE, all-day dining restaurant features live cooking stations, Carving Trolley and a wide selection of Western and Asian favorites. ... more less
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- Also Known As:
- The Sukhothai Bangkok Hotel Bangkok
- Sukhothai Hotel Bangkok
- Bangkok Sukhothai Hotel