On check out from this hotel a note is put in your bill folder requesting the guest might write a review on tripadvisor. I have stayed in every room category in the sukhothai over a 10 year period on more than 10 occasions. This was probably one of the most disappointing .
The check in procedure left much to be desired. I was met at the entrance to the deluxe studio section ( not the main lobby) and brought straight to the room. Nothing was explained. Ap art from that here are my observations on the experience.
The rooms poolside (at least the one I occupied) showed its age. The shower is dated and not user friendly. In all past visits ( I mean all) a nice feature of the turn down service was some nice chocolates were left each night. This has ceased. Something a customer took in the past as standard now gone.
A lot of the charm and friendliness once experienced seemed perfunctory tasks. I had room service on 2 occasions once dinner in the evening which was good. Sadly the breakfast I had on the last day was worse than shocking. Presentation taste etc was awful and it was cold. I didn't make an issue although I mentioned it. In most hotels in the luxury category it would have been removed from the bill no questions.
I trust that the studio rooms will receive a makeover in line with the excellent job done on the superior rooms. I hope so. The manager with regard to F/B seriously needs to look at quality control with regard to room service. Bring back the chocolates it was a nice touch. Bangkok has many choices in this price bracket. Thanks to paul for his can do approach
- Official Description (provided by the hotel):
- COLONNADE, all-day dining restaurant features live cooking stations, Carving Trolley and a wide selection of Western and Asian favorites. ... more less
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- Also Known As:
- The Sukhothai Bangkok Hotel Bangkok
- Sukhothai Hotel Bangkok
- Bangkok Sukhothai Hotel