Given it's prestige, reputation, and price, we had big expectations for our 2 nights stay at the Peninsula.
A disappointment was at check-in time, when we have been taken to a regular room after having booked - and paid - a grand balcony room without any other explanation that all balcony rooms were occupied. Because we mentioned our dissatisfaction, we have been offered an upgrade to a suite and received a nice attention from the housekeeping manager. Not a big deal at the end, but also not a slightly frustrating experience we are used to.
Other than that, we really enjoyed this beautiful hotel. From the amazing pool, to the lush gardens and incredible views, everything was very enjoyable. We tried the spa - which was a great experience - as well as the Thai and Chinese restaurants, both of them very good. The concierge also booked us a tour which was perfect, and the airport transfers with the hotel car which was smooth and efficient.
Overall an excellent hotel, with a very good level of service. But in terms of service we expect it to be absolutely flawless and somehow personalized when we stay at an hotel of that category, and that was not totally the case this time.
- Official Description (provided by the hotel):
- Developed as one of the finest hotel properties in Bangkok, its riverside location inspired the wave- shaped design, capitalising on the uninterrupted panoramic views from every room and adding a distinctive architectural statement to the Bangkok skyline. The Peninsula Bangkok offers commanding city views, luxurious comfort, sophisticated facilities, extraordinary dining options and the legendary Peninsula service. ... more less
- Reservation Options:
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- Also Known As:
- The Peninsula Bangkok Hotel Bangkok
- Peninsula Bangkok
- Peninsula Hotel Bangkok
- Bangkok Peninsula