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“Poor service for a 4-5 star rated hotel”

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Plaza Athenee Bangkok, A Royal Meridien Hotel
Ranked #16 of 867 Hotels in Bangkok
Certificate of Excellence
Level 4 Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Poor service for a 4-5 star rated hotel”
Reviewed April 2, 2014 via mobile

Stay at the Four Points in Sukhumvit, it's also a Le Meridien hotel from the starwood hotels group, but with service miles better than the Plaza Athenee.

Business travel can be quite difficult in Bangkok because of the heavy traffic and the difficulties in hailing a cab. The staff in this hotel was not very helpful and would push for the hotel limo service. It's simply ridiculous to pay 1500THB for a 50THB ride in a metered taxi.

The staff we found out were simply pretending to hail a cab, my colleague who even went out on the street to get us one was even discouraged by the security staff from getting the usual metered cabs. It's a full service hotel, the Four Points which is only a category 4/5 starwood hotel has better service and I didn't wait for a cab for more than 30 minutes.

I will not be staying in this hotel again.

Stayed April 2014, traveled on business
Helpful?
1 Thank ermscram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaAtheneeBKK, General Manager at Plaza Athenee Bangkok, A Royal Meridien Hotel, responded to this review, April 5, 2014
Dear ermscram,
Thank you for staying with us in the Plaza Athénée Bangkok, A Royal Méridien Hotel and for sharing your feedback on TripAdvisor.

I would like to take this opportunity to sincerely apologize for any shortcomings you experienced during your recent stay with us. Please be assured that this does not reflect the normal service standards that we strive to offer to all our valued guests. Your feedback is certainly very concerning and I would appreciate if you could contact me on E-mail so that I can further discuss this unfortunate incident with you.

Thank you once again for your feedback and I am looking forward to hearing from you soon.

Kind regards
ChooLeng Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Phuket, Thailand
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 1, 2014

We are writing As Canadian expats who live in Asia and have travelled extensively throughout. The Meridien Athenee was a magnificent surprise for a weekend break in Bangkok. The club benefits are exceptional, from the beautiful breakfast buffet, above average service and everything with a smile. The showers are delightful, clothes cleaned foryou, fruit in the room and the high tea and evening cocktails were superior. We are still talking about how we enjoyed it all! The hotel is close to the skytrain, and the surroundings are beautiful. Well done! See you on our next trip to Bangkok!

Room Tip: Club benefits are well worth it. It gives you a room on a higher floor, not in need of the renovatio...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat293920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaAtheneeBKK, General Manager at Plaza Athenee Bangkok, A Royal Meridien Hotel, responded to this review, April 5, 2014
Dear Pat293920,
Thank you for sharing your kind feedback on TripAdvisor and for choosing to stay with us in the Plaza Athénée Bangkok, A Royal Méridien Hotel.

It is delightful to learn that we exceeded your expectations during your weekend break in Bangkok. Our Le Royal Club benefits and facilities are tailored for the discerning traveler and we are thrilled that you thoroughly appreciated them. We are indeed centrally located on the tree-lined Wireless road, only minutes walk from the Phloen Chit BTS station.
Thank you once again for your kind recommendation and feedback. We look forward to welcoming you back soon to the Plaza Athénée Bangkok, A Royal Méridien Hotel for another enjoyable stay.

Kind Regards,
ChooLeng Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 29, 2014 via mobile

The service is verry kindly, and careful. The breakfast, and brunch is with amazing choice of kitchen styles, and every one is authentic.club lounge great offerings important : You cant miss to vist the pool

Stayed March 2014, traveled as a couple
Helpful?
Thank Steli1305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaAtheneeBKK, General Manager at Plaza Athenee Bangkok, A Royal Meridien Hotel, responded to this review, April 5, 2014
Dear Steli130,

Thank you for sharing your feedback on TripAdvisor regarding your recent stay with us in the Plaza Athénée Bangkok, A Royal Méridien Hotel.

We are glad that you enjoyed dining in The Rain Tree Café, our signature Le Méridien breakfast does indeed feature a wide variety of mouthwatering cuisines and our popular Sunday brunch certainly is a highlight in the culinary calendar. We are also delighted that you appreciated the service of our associates as well as all the benefits and facilities offered to guests who stay in our Royal Club, I will be sure to share your kind feedback with the team.
Once again, thank you for your kind feedback, we look forward to welcoming you back to the Plaza Athénée Bangkok, A Royal Méridien Hotel in the near future.

Kind Regards,
ChooLeng Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 28, 2014

This hotel made us enjoy our time in Bangkok. We were highly welcomed. The breakfast has great variety and is simply delicious! The hotels location is perfect for easy transportation as it is right next to skytrain station! Enjoyed the pool in the middle of the sky rises!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaAtheneeBKK, General Manager at Plaza Athenee Bangkok, A Royal Meridien Hotel, responded to this review, April 5, 2014
Dear Rana K,

Thank you for choosing to stay at the Plaza Athénée Bangkok, A Royal Méridien Hotel and for taking the time to share your feedback on TripAdvisor.

It is truly inspiring to know that we were able to make your time in Bangkok enjoyable. We are thrilled that you found our new signature Le Méridien breakfast to be delicious and that you appreciated our central location, only minutes walk from the Phloen Chit BTS station. Our lagoon styled swimming pool does indeed provide a haven for relaxation and we are delighted that you took the time to enjoy it.
Thank you once again for sharing your kind feedback. We are all looking forward to providing you with another memorable stay with us in the Plaza Athénée Bangkok, A Royal Méridien Hotel during your next visit to Bangkok.

Kind Regards,
ChooLeng Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murnau, Germany
Level 5 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 25, 2014

After a short night (Flight from India) i reached Bangkok ynd arrived at the plaza Athenee Bangkok. The welcome was very friendly and uncomplicated, everybody was used to do his best and helped me to feel more than comfortable. The location is perfect, in 3 minutes you can reach the BTS and you will all possibilities to enjoy the city. The Club Lounge is perfect as well as the rooms from the Hotel
All in all I would say. "A peferct place to relax"

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gecko007Munich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaAtheneeBKK, General Manager at Plaza Athenee Bangkok, A Royal Meridien Hotel, responded to this review, March 31, 2014
Dear Gecko007Munich,

Thank you for choosing to stay with us in the Plaza Athénée Bangkok, A Royal Méridien Hotel and for taking your time to share your experience on TripAdvisor.

It is an honour to know that you feel that our hotel is “A perfect place to relax” and I am also thrilled that our associates made you feel welcome and comfortable. Our Le Royal Club Lounge provides a haven for relaxation and we are delighted that you appreciated it along with our central location, only minutes walk from the Ploenchit BTS station.

Thank you once again for your kind comments. We look forward to welcoming you back for another enjoyable stay with us in the Plaza Athénée Bangkok, A Royal Méridien Hotel.

Kind regards,
ChooLeng Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 22, 2014

Everything about my stay with above-and-beyond. From the unsolicited cake delivered to my room on my birthday, to the assistance from the staff in booking spa treatments (english is not widespread in many establishments, so this was truly a gift) and the superior all-around service: I would not stay elsewhere in Bangkok.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AntiAmbivalence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaAtheneeBKK, General Manager at Plaza Athenee Bangkok, A Royal Meridien Hotel, responded to this review, March 26, 2014
Dear AntiAmbivalence,

Firstly, I would like to wish you a belated happy birthday and hope that you have a fantastic year ahead. Thank you for choosing to stay with us in the Plaza Athénée Bangkok, A Royal Méridien Hotel and taking your time to share your feedback on TripAdvisor.

We believe in going the extra step for valued guests such as yourselves and we are thrilled that you appreciate it. Thank you for highlighting the good English communication skills of our associates, I will definitely share it with the team. Spa Athénée does indeed provide some exceptional treatments like our signature blood type therapy and I am delighted that you took the time to treat yourself in the Spa.

It is truly an honor to receive such positive feedback and we look forward to having the opportunity to provide you with another above-and-beyond experience during your next visit to the Plaza Athénée Bangkok, A Royal Méridien Hotel.

Kind regards,
ChooLeng Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 6 Contributor
99 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed March 18, 2014 via mobile

After walking into the lobby and having seen the photo of the hotel pool area, I probably have too much expectation for the room. While the room is nice, I have stayed at much nicer rooms in Bangkok area that are less expensive. A nearby Renaissance Ratchaprosong is closer to shopping area( and less expensive with a nicer room ). I also got better upgrade there as Marriott Gold compare to here as a Starwood Platinum. May be, I was spoiled by the stays at royal Orchid Sheraton And Le Meridien immediately before plaza athenee where I was upgrade to spectacular 2 rooms suite at both properties.
The plus side here is the lobby area, the wonderful pool, and the club lounge that look nicer than the other 2 starwoods hotel but you will get a better value and better SPG recognition elsewhere. The location is convenient to Ploenchit BTS station using short cut to the back of the hotel. Next BTS stop is Chitlom where you can walk to Central Word, Siam Paragon via Ratchaprasong skywalk. One of a hotel restaurant, Silk Road has good Dim Sum although I like Feiya at Renaissance Ratchaprasong better which has a really good Peking Duck.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PP2603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaAtheneeBKK, General Manager at Plaza Athenee Bangkok, A Royal Meridien Hotel, responded to this review, March 24, 2014
Dear PP2603 ,

Thank you for sharing your feedback on TripAdvisor regarding your recent stay with us in the Plaza Athénée Bangkok, A Royal Méridien Hotel.

We are delighted that you liked our grand lobby, lagoon-styled swimming pool and our exclusive Le Royal Club Lounge. Please note that this year we are initiating a refurbishment of our guestrooms to ensure that our valued guests continue to receive the highest standard of facilities. Your feedback is of great importance to us as it allows us to continuously monitor and improve our service offerings, thank you once again for sharing this.

We are thrilled that you had the chance to experience our Silk Road restaurant and that you enjoyed the Dim Sum. Please be sure to try Chef Kam’s signature Peking Duck on your next visit, it certainly delights even the most discerning of diners. In addition to this fantastic Cantonese Restaurant on the 3rd floor, we also feature a traditional Thai Restaurant called Smooth Curry; a modern French Restaurant called The Reflexions and a traditional Japanese restaurant called Utage.

Thank you once again for your feedback, we hope there will be another opportunity to welcome you back to the Plaza Athénée Bangkok, A Royal Méridien Hotel in the near future.

Kind regards,
ChooLeng Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Plaza Athenee Bangkok, A Royal Meridien Hotel

Property: Plaza Athenee Bangkok, A Royal Meridien Hotel
Address: 61 Wireless Road (Witthayu) | Phloenchit Skytrain Station, Bangkok 10330, Thailand
Location: Thailand > Bangkok > Pathumwan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Bangkok
#15 Luxury Hotel in Bangkok
#40 Romantic Hotel in Bangkok
#40 Business Hotel in Bangkok
#85 Family Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Plaza Athenee Bangkok, A Royal Meridien Hotel 5*
Number of rooms: 374
Official Description (provided by the hotel):
Situated in the heart of central Bangkok just steps from Phloenchit BTS skytrain station, Plaza Athenee Bangkok is built on the former site of Kandhavas Palace and is one of Bangkok’s most fashionable places to stay and play host. Each of the 374 guestrooms and suites provides impressive views of Bangkok skyline and showcases a Thai-colonial design blending historic Thai culture with the most modern conveniences. Guests looking to relax have an array of facilities to enjoy, including a choice of eight award-winning food and beverage venues, rooftop lagoon-style swimming pool, and spa treatments curated for every blood type, to name a few. Family-friendly options include a choice of Family Room or Family Suite, child-friendly swimming pool, and amenities tailor-made to make your child’s stay more memorable. With the recent completion of a remodeling project, the hotel has been awarded the prestigious Five Star Asia Pacific Property Award 2015-2016 in the category of “Best Hotel Interior Thailand.” The hotel is also the first hotel in the world to achieve an ISO20121 certification for sustainable operations. ... more   less 
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Also Known As:
Meridien Bangkok
Plaza Athenee Bangkok

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