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“Fabulous stay with wonderful services!”

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DoubleTree by Hilton Sukhumvit Bangkok
Ranked #83 of 859 Hotels in Bangkok
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fabulous stay with wonderful services!”
Reviewed July 21, 2013 via mobile

It was my 2nd times stay in Double Tree Bangkok and only reason is the warm service that make me feel like home. Start from bell team, concierge and kudos to Khun Jan from Front Office who gave me a warm welcome upon my arrival. Room and facility are excellent comparing with other Double Tree hotels that I have stayed. Love the big size of bath amenity Crabtree & Evelyn! Location is fantastic just few min walk from Sky Train and surrounding with restaurants and shopping areas. I will definitely come back again to my second home!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Poywaraha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSukhumvit, General Manager at DoubleTree by Hilton Sukhumvit Bangkok, responded to this review, October 13, 2013
Dear Poywaraha

Thank you for coming back and that you had the same great experience the second time !
We look forward to welcoming you back

Regards,

Chris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,340 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
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  • English first
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English first
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 21, 2013

The hotel is clean, the facilities are well maintained, and the pool/bar area is a great place to catch some sun in the big city. Very close to the BTS which will take you all over Bangkok. The hotel staff called once a day to make sure there was nothing else that I needed. The rooms were big enough that you didnt feel crammed and mine had marble floors. This was a nice surprise in a crowded city. The staff speak excellent English and help you navigate the city if you need assistance.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jonathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSukhumvit, General Manager at DoubleTree by Hilton Sukhumvit Bangkok, responded to this review, October 13, 2013
Dear Tripadvisor writer

Thank you so much for your feedback ! Glad to hear that you enjoyed your time with us.

Regards

Chris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
71 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed July 21, 2013

Nice hotel, good location, but definitely needs to buck up as far as service is concerned. We arrived early morning at the hotel and requested for an early check in. As our suite was unavailable for early check in, we requested to be put up in a lower category room, and were willing to pay for it, only to be told that the hotel was fully booked! In off season! We however insisted, and after speaking to the manager, we were given a base category room to rest in till our suite was ready. This was at no additional cost, but the experience of dealing with guest relations was a major put off. The concierge at the hotel was also very unhelpful, often giving us incomplete information. Apart from this, the rooms were decent, a nice spread at breakfast and good room service. Would think twice before staying here again though, unless i come across better TripAdvisor reviews, considering that the hotel is very new and may improve over time.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LetsGetAway123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSukhumvit, General Manager at DoubleTree by Hilton Sukhumvit Bangkok, responded to this review, October 15, 2013
Dear Traveller123India

I am sorry for the delay in response having only come across your comments today.
Thank you for your positive review of the breakfast and room, I am sorry that the service levels were lacking during your stay. Like in life where we continue to learn, we have extensive training programs for our team members which is constant and ongoing. I do apologies if there were shortcomings during the stay and assure you that we have grown extensively since first opening the hotel. I hope we have the chance to host you again and show you the great service you have come to expect when staying at any Hilton Worldwide brand.

Kind regards

Chris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 20, 2013

We stayed at the Doubletree for 3 nights in early July. Everything was top notch from the room to the included breakfast to the pool. I would highly recommend this hotel.

There is also a nice local bar across the street called the Queen Bee. It is owned by a man from England and has cheap food (very good) and drinks. They also have live music on Friday and Saturday night.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank txbaseballguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSukhumvit, General Manager at DoubleTree by Hilton Sukhumvit Bangkok, responded to this review, October 13, 2013
Dear txbaseballguy

Thanks for your feedback !
We look forward to welcoming you back !

Regards

Chris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 16, 2013

Had a nice surprise when i received my warm cookie when i checked in. Pleasant hotel which was also close to the the BTS station to make traveling in traffic jam-ridden Bangkok more comfortable. Breakfast however wasn't great. Overall, a very good experience and good value hotel in Bangkok

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSukhumvit, General Manager at DoubleTree by Hilton Sukhumvit Bangkok, responded to this review, October 13, 2013
Dear TripAdvisor Member

Thanks for your feedback ! Glad you loved our DoubleTree Cookie !
It is the first thing you get when arriving at a DoubleTree hotel, a warm welcome which is the cornerstone of our CARE culture !

Look forward to see you again !

Regards

Chris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
69 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed July 13, 2013

This hotel opened 2 months ago. Thus, furnishing and environment are new. Hotel is conveniently located at Sukhumvit Soi 26. Nearest BTS station is Phrom Phong. Terminal 21 shopping mall is just 1 station away (Asok station) while Siam Paragon, CentralWorld and Erawan Shrine are located just 4 BTS stops away (Chidlom). Fans of Jim Thompson can take a train to Bang Chak station to get to the outlet. 7-11 is just 7 minutes walking distance away while Tesco Lotus and Big C hypermarket is approximately 25 minutes walking distance away. If you would like, get on the motor taxi for THB20 for a quick ride to these hypermarkets.

Check in:
We were allowed to check in when we arrived at 12pm. That's very good. We were given the signature cookies too!

Breakfast:
Choices were limited compared to Hilton Millennium. They should have change from chicken sausage and ham to pork or beef. Same goes to the noodle section and the stir fried vegetables. There were no freshly squeezed juices. Neither an option for latte nor espresso for breakfast. Just coffee from the thermal flask. However, there was fresh honeycomb everyday. This is something new and different to try.

Rooms:
Rooms were relatively small. There is no bathtub. Open concept wardrobe. Limited stationaries - envelopes, postcards. Notepad does not have the hotel address and contact number. Once we were out to Chinatown and wanted to call back to the hotel and realised the number printed behind the room key card was not registered? Please have the hotel address and telephone number handy.

F&B Outlets:
Dee Lite is the coffee house. Food quality varies but service was attentive (coz there were quite a number of staff versus customers). My friend tried the pork neck on the first day. It tasted awesome. The next day, I ordered the same menu. It has a different taste and presentation.
Mosaic is the poolside restaurant. I did not get the chance to patron this restaurant.

Other facilities and services:
Pool is quite small. But it has many sundeck chairs available. Good place to relax for the evening.
Gym is small too. But the machines available are sufficient. I doubt there is a jacuzzi or a steam room.
Wifi is available for free at the lobby, But you need to get the password from the Reception and the password expires after 8 hours. Quite a hassle for guest to keep going to the Reception to ask for the password. Alternatively, there are 4 computer terminals available 24-7 for guests to use. Wifi is chargeable in the room.
Concierge organised a drop off at the airport for THB800 as there were 4 of us and we had many luggage. Quite a reasonable price and the driver, Pro, speaks the best English in Bangkok. After so many experiences with taxi drivers, we found that Pro is very knowledgeable and responsible. Pro even tell us the differences between the taxis in Bangkok city and recommended us to go to Ayutthaya and Pattaya on our next trip. You can drop me a message to get his contact details.
Also, the Chief Concierge, Meng, is helpful. He recommended my friends to Aura massage (just 7 minutes walk from the hotel). I met Meng in Hilton Pattaya last year and I recognised him for his jovial and chatty personality. He even gave us extra cookies on the 2nd day and we were so contented like little kids!

Room Tip: Our room was 1905 and 1906 and are inter-connecting with a view of the city centre and swimming pool...
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BudgetPaik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSukhumvit, General Manager at DoubleTree by Hilton Sukhumvit Bangkok, responded to this review, October 13, 2013
Dear BudgetPaik

Thank you for your in depth feedback
The team are reviewing and taking up your recommendations
Thank you for your time !

Regards

Chris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 10, 2013

This hotel is situated in a good location. The BTS station is about 2 blocks away in a safe looking area. From there, you can go practically everywhere. A 7-eleven store is nearby and there are endless choices of places to eat. I would suggest a taxi from the Bangkok airport to the hotel so you don't have to hassle with getting on and off the public transportation system with your luggage. The taxi ride is up to 450 Baht depending on traffic and tolls. Just make sure you ask for the meter. I cannot fault any of the hotels employees as they were always trying to please. The breakfast is descent with both hot and cold items. They also have a bar upstairs by the pool that closes at midnight. The room was very clean, to the Hilton standards, and I never encountered any problems with the wi-fi. There is a mini refrigerator which I think is a plus. You can book tours near the front desk and there is also an area with 4 computers to use if needed. Right across the street is a bar that serves Thai appetizers and drinks into the late hours. According to the owner, (who he says is from Australia) they stay open until the last customer leaves.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trotdaworld808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BKKSS, General Manager at DoubleTree by Hilton Sukhumvit Bangkok, responded to this review, August 25, 2013
Hi trotdaworld808,

Thank you for the great review here on TripAdvisor. We are so proud to read that you considered your stay to be “excellent”. I will be sure to share with the team !

Looking forward to welcome you back soon.

Regards,

Chris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Sukhumvit Bangkok

Property: DoubleTree by Hilton Sukhumvit Bangkok
Address: 18/1 Sukhumvit soi 26, Sukhumvit Road | Khlong Ton, Khlong Toei, Bangkok 10110, Thailand (Formerly Imperial Tara Hotel)
Phone Number:
Location: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Business Hotel in Bangkok
#70 Romantic Hotel in Bangkok
#75 Luxury Hotel in Bangkok
#84 Family Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Sukhumvit Bangkok 4*
Number of rooms: 177
Official Description (provided by the hotel):
DoubleTree by Hilton Sukhumvit Bangkok is an upscale hotel located on Sukhumvit 26 in the heart of one of the city's major business and entertainment districts. Phrom Phong BTS sky train station is a short walk away and the hotel is a 40-minute drive to Bangkok Suvarnabhumi Airport. Famous attractions such as Bangkok's cultural Old City (Wat Pho) are a 30-minute drive and the Grand Palace is 30 minutes away. The 177-room DoubleTree by Hilton Sukhumvit Bangkok offers guests a warm welcome and a signature chocolate chip cookie upon arrival. The hotel can accommodate gatherings for up to 400 guests in its largest function room, while its all-day casual diner-style restaurant tempts guests with Thai, Vietnamese and Western dishes. The hotel offers a 24-hour fitness center and outdoor pool open daily from 7am to 9pm, wireless Internet both in-room and in the public areas. The DoubleTree by Hilton Sukhumvit Bangkok lives by the brand's longstanding culture of CARE and focuses on delighting guests who appreciate a place Where the Little Things Mean Everything. ... more   less 
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Also Known As:
Double Tree By Hilton Hotel Bangkok
Imperial Tara Bangkok
Hotel Imperial Tara

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