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All reviews the river garden pool shuttle boat thai restaurant swim up bar the club lounge hotel boat chao phraya river view room free boat breakfast buffet our honeymoon wat arun skytrain station high floor easy access the hotel offers
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Reviewed July 4, 2010

When travelling to Bangkok you cant go past the location of this hotel overlooking the river and minutes from all the shopping and fun spot of the city

Having travelled and stayed at the best hotels around the world this hotel in all respects matches or surpasses most of them offering true 5 star facilities

From the bars and lobby to the rooms restaurants gym and pool all aspects of my stay there ws first class

What made the stay so special was the staff
Being greeted by a friendly lady who was so pleasant at check and accompanied us to show us our rooms
The concierge was always helpful and never tired of anwering our questions on where to go
the bar staff were fantastic and it was even a pleasure to browse the gift shop where the store keeper was so nice and not pushy
The bell desk were always quick to see if we needed help in getting us transport or looking after our bags
They gym facilities were brilliant and staff there were quick to make you feel weclome and help with any information on the equipment at any time

This is a must stay when visiting Bangkok and rates are lower than what you would expect from a five star hotel

Date of stay: June 2010
  • Trip type: Traveled with friends
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Thank Tigerman13
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2010

This is my second stay at this hotel and I have to say, it keeps getting better. We have used Royal Orchid twice as we tend to use Bangkok as a stopover on way to beach holidy in Pattaya. Where to start is the most difficult part of this review. Excellent service, friendly atmosphere, high standaard of accomodation in combination with a relaxing experience. We were treated as VIP from the moment we walked through the door until the minute we left. We were on a break with our son and hid girlfriend which coincided with silver weddding celebrtaion. On realising this, the hotel left flowers,fruit and a cake in our room which was also on an elevated floor with excelllent views of the river.

Breakfast was extensive and would meet any taste. The rooms arre very well decorated, modern and comfortable. This hotel comes very highly recommended and I woud like to extend our thanks to the staff who went that extra mile to make our break special. I f visiting Bangkok this is the place to stay.

Date of stay: June 2010
  • Trip type: Traveled on business
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Thank TomwScotland
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tina_Liu, Hotel Manager at Royal Orchid Sheraton Hotel & Towers, responded to this reviewResponded July 1, 2010

Dear TomwScotland,

Congratulations once again on the occasion of your 25th wedding anniversary!

We are delighted that you enjoyed the celebration here at the Royal Orchid Sheraton and that your family was able to join you.

Moreover, we hope that you wil be sharing more special moments with us in the future. I am sure the team will all do their best to make it unforgettable each time.

Sincerely,
Tina

Tina Liu
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2010

Luxurious accommodations and exceptional cultural cuisine. All of the staff, with whom I had occasion to interact, spoke English.

Date of stay: December 2007
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Thank psycho_maven
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2010

A great hotel with lots of facilities and very good rooms. Two outdoor swimming pools, gym, several restaurants, some free wifi. Some great price deals too and a huge breakfast you can enjoy outside on the terrace. Highly recommended and would gladly return.

Date of stay: January 2010
  • Trip type: Traveled as a couple
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Thank UkOscar
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2010

I've read many recent negative reviews on the Royal Orchid Sheraton and felt compelled to chime in. Some context -- I've stayed in Bangkok hotels for 100+ nights in the last 15 months with a majority of stays at the Le Meridien, with many as well at the Sheraton Grande Sukhumvit. I've written reviews on TripAdvisor for both of these properties as a discerning business traveler to some of the finest properties in the world.

Overall, I feel the Royal Orchid Sheraton is a beautiful property that I highly recommend for your stay in Bangkok. Some of the positives include:

1) THE VIEW: Every room has a view of the Chao Phraya River. The views of the river with the city backdrop is simply spectacular and provides a real sense of calm from the madness of Bangkok. Hard to find this elsewhere in the city.

2) SERVICE: I'm simply floored by the level of service and attention at this hotel. It does help that occupancy is low post-red shirts protest, but I've found the staff to be incredibly helpful, kind, and sincere in their efforts to assist. As an example, I wrote an email of feedback after my first stay with some comments on possible improvements and a complaint about Internet not working well in my room. On my next stay, the staff on their own upon check-in had an engineer waiting to assist me in setting up Internet properly. That same stay the hotel manager sought me out in the lounge to thank me for the comments. The responsiveness of this hotel is best-in-class and I would suggest that guests who have particular issues discuss them with the staff. I am positive they'll do whatever they can to remedy the situation.

3) TOWERS LOUNGE: One of the most expansive and impressive lounges anywhere with all-day drinks and snacks available and spectacular views of the river and city. This is available I believe to guests staying in Towers rooms and SPG Platinum members. A must-visit.

4) BREAKFAST: Amazing food available at "etc on the river" with many International selections and great service.

5) FITNESS CENTER: A hotel with a fitness center that you crave working out at -- they have all the latest workout machines. I do wish they had more elliptical machines as these are very popular, but overall very impressive.

Every hotel has some drawbacks -- it really depends on what's important to you. Here are a few that I identified:

1) NO IN ROOM WI-FI: Apparently this is coming soon, but until it does you have to use corded in-room Internet, so no surfing the web from the sofa.

2) TEMPORARY CLOSURE OF RESTAURANTS: There aren't a lot of dining options nearby so it's unfortunate that many restaurants here are closed due to low occupancy. This will likely change and people should realize this is very common across many Bangkok hotels right now -- it's just more difficult for guests given the more isolated location of the hotel.

3) VALUE COULD BE BETTER: Room rates in Bangkok are still surprisingly high or at levels similar to pre-protests. The cheapest rooms at the Royal Orchid Sheraton are typically around 4500 baht or $150/night, but if you're staying 3 nights they often have a "third night free" deal available. The Le Meridien Bangkok which is only 2km away is usually only 3000 baht/night for the cheapest room.

4) ACCESS TO MRT/BTS: They're closed down the free boat shuttle to the skytrain but have a shuttle bus every 30 minutes which takes 15 minutes to the BTS station which is towards the end of the line. I recommend paying less than 50 baht taxi ride to the MRT station, especially if you want to go to Sukhumvit. A free shuttle to the MRT would really be helpful.

Overall these drawbacks are minor enough to me and outweighed by the many positives I've outlined. If you can secure a good rate, your next stay in Bangkok should certainly be at the Royal Orchid.

Date of stay: June 2010
  • Trip type: Traveled on business
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4  Thank Neil_in_Manhattan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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