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“Fantastic Hotel” 5 of 5 bubbles
Review of Royal Orchid Sheraton Hotel & Towers

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Royal Orchid Sheraton Hotel & Towers
Ranked #68 of 849 Hotels in Bangkok
Certificate of Excellence
Altnau Switzerland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic Hotel”
5 of 5 bubbles Reviewed March 16, 2013

After a long trip from Switzerland we arrived at the Shreaton by the river.
Check in smooth and efficient and the room superb.
Breakfast was delicious with nice views of the river.
Food at Smabal I think the restaurant was called was great, chill out on the terrace.
Just what we needed after a long journey and we will be back.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lucky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire D, Online Marketing Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, March 21, 2013
Dear Lucky B,

Great review! Thank you for taking the time to share with us your experience. We do indeed receive many compliments regarding our location and proximity to the river. I am glad that you also appreciated these elements of our hotel and service. I look forward to welcome you as our guest when you decide to return to Bangkok.

Kind regards,
Claire D.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,200 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (870)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Thai first
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English first
Makati
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

My seven day (1 week) stay in the hotel was remarkably trouble free. Apart from using the function room on the second floor for training, I was billeted on a big room on the 5th floor facing the river.

Breakfast was always delicious with many choices. Lunch was also buffet style with Japanese, Indian, Thai and western offerings available. The big dessert collection completed and made the meal perfect every time.

The hotel was a bit far from the shopping malls for me, but fortunately they have a free shuttle boat service that brings you to the nearest BTS (sky train) every thirty minutes.

Service was superb, with little touches like the boatman offering water without you asking, or getting free advice (when asked) on how to dress when visiting the temple. The concierge also gave me a local language card for giving directions to the taxi driver just in case.

I really could not ask for a better hotel in Bangkok.

Room Tip: Ask for a non smoking room facing the river so the sun can wake you up naturally every morning!
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DonBogart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Level Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed March 13, 2013 via mobile

Lovely views over the river both during the as well as night.
The hotel might be not brand new, but it doesn't feel dated.

The staff is professional from check in to operator.
The rooms are confortable, lots of day light.

The swimming pool nice and warm, again with great views.
Contrary to some of the comments, I actually find the location great.

I will return for sure.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mbamaral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire D, Online Marketing Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, March 21, 2013
Dear mbamaral,

I was delighted to read your review and would like to thank you for taking some of your valuable time to post such a comment on Tripadvisor. I hope to have the opportunity to welcome you back when your travels next bring you back to Bangkok and Royal Orchid Sheraton Hotel and Towers.

Safe travels,
Claire D.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed March 13, 2013

This is the second time we have stayed at the Sheraton but for sure the last.
We booked and paid 4 rooms well in advance and 2 were not ready at 4 pm but of course no apology.
Front desk staff rude, unfriendly, unhelpful, puzzled
Very old fashioned and dated hotel e.g. carpet in the lobby dirty.
Rooms are OK, nice view.
Breakfast room like a train station, coffee undrinkable.
The whole experience was busy, impersonal, soulless

Room Tip: Book a high floor room.We stayed on the 19th SPG foor, nice view.
See more room tips
  • Stayed February 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank mango73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire D, Online Marketing Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, March 17, 2013
Dear mango73,

Thank you for taking some of your valuable time to share with us your feedback. I sincerely apologize for the lack of service you experienced on your recent stay at Royal Orchid Sheraton Hotel and Towers, as this is not the normal standard of service we deliver to our guests. I have duly noted all your comments for our improvement on our part and will share your feedback with the rest of our team.

I would be happy to talk to you to get more details as well as to remedy the situation. Please feel free to contact me by sending an email to assistant.rosh@sheraton.com.

Kind regards,
Claire D.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
50 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed March 12, 2013

First off - the obvious - yes, this hotel has fantastic views of the river!

Royal Orchid Sheraton is a typical Sheraton in that not-so-flattering sense - it feels like a business hotel without personality. It wasn't always like that, as it originally opened up as Royal Orchid Hotel in 1984, and you can still find the old sign in e.g. the garage.

The good
+ yes, the views!
+ great spread of evening snacks in the spacious club lounge

The bad
- the location! This area is more interesting for dinner or to chill out. If you want to enjoy Bangkok, you need to take the shuttle boat to the BTS station, then take 2 different BTS trains
- the room felt pretty dated. Nothing specifically wrong with it, but the bathroom is rather small, the A/C noisy and the furniture old
- the garage is small and the way to it very narrow
- room service was rather slow

Room Tip: If you like lounges, book a club room
See more room tips
  • Stayed March 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hennessyparadis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed March 12, 2013

It was a lovely hotel but it seemed almost exclusively geared toward business-persons. That's a terrible thing to learn while you're already on your honeymoon.

The sticking point for us was when a staff member told my wife and I the pool was closed for the evening while we were swimming, albeit affectionately, around dusk. They made no such comment to the few other men swimming or actually preparing to swim. That was when the sense of mild-neglect we felt turned into what seemed to be an open distaste for our presence.

We knew the location by the river would be less central than any of the more popular hotels. It was a choice we made to see a bit more of the city. Unfortunately, the Sheraton hasn't offset the remote location with an involvement in it's area's strengths. They run a single shuttle boat to Saphan Taksin and have a limited number of recommendations for dining in the area.

Room Tip: A number of ferries stop next to the Sheraton, not just the Express Boats at Si Phraya. The Mandarin...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank domhnallog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire D, Online Marketing Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, March 14, 2013
Dear domhnallog,

First of all, thank you for taking your valuable time to share your experience with us. I am sorry to hear you were not entirely satisfied with your stay at our hotel and have already shared all of your remarks with the rest of our team for improvement.

I am very surprised to learn about your comments of our swimming pool associates and would be grateful if you could contact me directly at assistant.rosh@sheraton.com so we can address this.

Yours sincerely,
Claire D.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kettering, United Kingdom
Level Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed March 11, 2013

Having stayed 4 years ago at this hotel,we decided to stay again as we were going back to Thailand.The hotel is 5 star all the way-make sure you get a room with a view over the river.The main restaurant has an amazing choice of food buffet style so you can each as much as you want and its a bonus to be able to dine outside by the river and watch the boats going up and down.The breakfast is excellent as well.
The beds are huge and very comfortable.
I would definitely recommend this hotel for a stay in Bankok.

Room Tip: The higher the floor the better the view
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shirl101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Orchid Sheraton Hotel & Towers

Property: Royal Orchid Sheraton Hotel & Towers
Address: 2 Charoen Krung Road Soi 30 | Siphya, Bangrak, Bangkok 10500, Thailand
Phone Number:
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#39 Romantic Hotel in Bangkok
#43 Spa Hotel in Bangkok
#44 Family Hotel in Bangkok
#53 Business Hotel in Bangkok
#61 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:5 star — Royal Orchid Sheraton Hotel & Towers 5*
Number of rooms: 726
Official Description (provided by the hotel):
Located on the legendary Chao Phraya River with exquisite views, we offer a pleasant combination of warm Thai hospitality and world-class service in a modern setting just minutes from Bangkok's business districts, entertainment, and attractions.Enjoy the refined style and modern comforts of a relaxing riverside hotel. Take time out at our two pools or book a spa treatment, discover exciting cuisine in our six restaurants and bars, or experience memorable events in 22 unrivaled function rooms.All 726 of our spacious guest rooms and suites boast spectacular panoramic river views. Revel in the warm, calming, and contemporary ambiance of these well-appointed accommodations, featuring subtle Thai style and the Sheraton Sweet Sleeper™ Bed. ... more   less 
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Also Known As:
Royal Orchid Sheraton Hotel And Towers
Sheraton Royal Orchid
Sheraton Bangkok
Royal Orchid Sheraton Bangkok
Bangkok Sheraton

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