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“Breakfast as good as it gets!”

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Royal Orchid Sheraton Hotel & Towers
Ranked #72 of 866 Hotels in Bangkok
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Breakfast as good as it gets!”
Reviewed November 3, 2012

Beautiful hotel, not the best I've ever stayed in but nonetheless faultless, great position, breakfast unbeatable choice, more than happy with choice , only thing missing was a rooftop view but can't have it all. What we did have was great and welcome retreat from the hustle and bustle of vibrant Bangkok

  • Stayed June 2012, traveled with friends
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Helpful?
1 Thank Kellyd1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael F, Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, November 12, 2012
Dear Kellyd1971,

Thank you for choosing Royal Orchid Sheraton Hotel & Towers and for your feedback.

Your feedback has been shared with the rest of the team here, we hope you will be back in Bangkok and at our hotel in the near future.

Sincerely,
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bangkok
Level 4 Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 2, 2012

The services not 5 star standard, breakfast is average and room is OK.
Location very good chao praya riverside and near shopping area ,that's good for shopping trip. Dinner buffet is average and price is ok.

  • Stayed October 2012, traveled on business
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Helpful?
1 Thank chokdeebangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael F, Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, November 6, 2012
Dear chokdeebangkok,

Thank you for staying at Royal Orchid Sheraton Hotel & Towers and for giving us your feedback for our improvement.

We're sorry to hear that we were unable to fully meet your expectations. We aim to provide memorable and personal service to all of our guests, apologies if we did not live up to our usual standard during your visit. If you would like to provide us with more details regarding what didn't go well during your stay, please do email us at assistant.rosh@sheraton.com so that we can investigate further.

We're glad you otherwise enjoyed our location and we hope we'll have a chance to welcome you back.

Sincerely,
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Newmarket
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 2, 2012

We stayed 3 nights and couldn't fault the hotel. The rooms were superb with lovely views across the river. The breakfast buffet was fantastic, a great selection of food and all very tasty. We used the complimentary boat shuttle to the nearby sky train station, on the return journey refreshing cold towels and drinking water are very welcome. The two pools were very welcome, it's nice to sit by the terrace pool and watch the local boats on the river, equally the garden pool was very nice too. We ate in the Italian restaurant one evening and also had lunch by the pool one day. On each occasion the food good, albeit slightly expensive, but then you are in a city hotel! We wandered out to nearby River City and were approached by local taxi drivers but when we said no they did leve us alone. Hotel bellmen got taxis for us when we didn't want to use the sky train and taxis were very cheap. All in all we loved it!

  • Stayed October 2012, traveled with family
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Helpful?
1 Thank Iansam344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael F, Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, November 12, 2012
Dear lansam344,

Thank you for your recent 3 night stay with us and for taking the time to give us your feedback.

We're happy to hear that you enjoyed your stay in Bangkok and particularly our hotel facilities and restaurants.

We hope to welcome you back again soon.

Sincerely,
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London
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 2, 2012

Stayed here three nights with partner, had a suite on the 24th floor overlooking the river. Lovely staff, great location and amazing breakfast selection. There was a band/ singer in the bar in the evenings, and a lovely bar and restaurant on the river side. Plus a free boat ferry. The hotel does have a slight corporate/business feel but don't let that put you off staying. I would defiantly stay here again and again.

Room Tip: For a great view with great rooms stay above floor 20
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  • Stayed October 2012, traveled as a couple
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Helpful?
Thank dalelewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael F, Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, November 12, 2012
Dear dalelewis,

Thank you for your recent stay with us and for letting us know your about your experience.

We're glad to hear you enjoyed your stay. I will share your feedback with the rest of the team here.

We do hope to have a chance to welcome you back again in the near future.

Sincerely,
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Boise, Idaho
Level 5 Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed November 2, 2012

The hotel is not new, but is well maintained. We upgraded to the executive towers option and feel pretty pampered with the free breakfast and free drinks and appetizers in the evening - both from the 27th floor lounge looking out over the river.
We also took advantage of the free laundry and shoe shine service.
ALL of the staff have been VERY friendly and helpful. The only reason I haven't gone 5 star is that the location is not an easy walk to the places we'd like to be.

Stayed October 2012, traveled as a couple
Helpful?
1 Thank Starison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael F, Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, November 11, 2012
Dear Starison,

Thank you for staying at our hotel and for taking the time to write a review of your experience.

We're delighted to hear that you found our hotel offers a soothing environment to relax and enjoy your holiday in and that our Towers rooms and benefits were to your liking.

I will share your feedback with the rest of the team here and we are looking forward to welcoming you back in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evesham, United Kingdom
Level 5 Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed November 2, 2012

We have stayed here quite a few times over the past 15 years and keep coming back. When in Bangkok this is the only hotel we consider. It has a great location on the Chao Praya river and every room has a spectacular river view.

The location makes it perfect for exploring Bangkok. It is about 30 minutes from the airport in a taxi, 10 minutes from the skytrain station at Saphan Taksin on the hotel's free shuttle boat, right next to ferry pier if you want to take the public ferry up or down the river and linked to the River City Shopping Centre from where the excellent evening dinner cruises depart.

We had a family room which was plenty big enough for 2 adults and 2 children. In our opinion the buffet breakfast is one of the best in the world, except the coffee which could be better. There are 2 outdoor pools to relax in after a hectic days sightseeing and shopping. There are also free computers and free wifi in the lobby if you need to do some research.

If you need supplies there is a 7Eleven just across the road for essentials like Singha beers and M&Ms. Just go out the front door, turn left and follow the road around to the right. It is on your left about 200 yards away from the hotel.

On this trip we stumbled across an interesting restaurant called Bar-b-q corner which overlooks the river from the roof of the River City shopping centre. It is not well advertised or easy to find - you have to go to the far end of the shopping centre and take the lift up to Level 5 - but once there you will find a hidden gem full of locals. You select meat, fish and vegetables from the menu and then cook it yourself over hot coals at your table . There are a couple of good reviews on tripadvisor and for us it was a novel experience and very reasonably priced.

Another recommendation for something different to do is the Historic Bangrak Food Tour which leaves from Saphin Taksin skytrain station, also reviewed elsewhere on tripadvisor.

Bangkok is a great city to explore and the Royal Orchid Sheraton is the perfect base to explore it from.

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
2 Thank 98ajc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael F, Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, November 11, 2012
Dear 98ajc,

Thank you for being a loyal guest of the Royal Orchid Sheraton for the past 15 years, we truly appreciate you choosing to stay with us and also taking the time to give us your feedback.

We're glad to hear you consider our buffet breakfast to be world class, and I've passed your feedback regarding the coffee onto our Food & Beverage team for their consideration.

We hope to continue to welcome you for the next 15 years to come and more, and we are looking forward to welcoming you back for your next visit.

Sincerely,
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Liverpool
Level 5 Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 1, 2012

We visited Bangkok 5 yrs ago and stayed at the Century Park (central Bangkok). This time we spoilt ourselves and booked this hotel on the Chaopraya River. Big mistake. Every hotel on the river is spectacular BUT outside this hotel was like the ghetto. It was dirty, threatening and always harassed by taxi drivers and tuk tuk drivers the minute you leave the hotel. Most of the hotels have their own boat which takes you to the Skytrain station nearest to the hotel which is quite good because you miss the stress of leaving through the front of the hotel. The hotel was very clean and staff were very polite and helpful, but nowhere to eat in the area. River City is a shopping complex next door, but eateries very basic and expensive because you are eating on the river (which isn't clean I warn you). The hotel has 2 pools which are very comfortable and clean with good views of the river. On the whole not worth the money as the area has nothing to offer apart from the river.

Room Tip: A city centre hotel is recommended, it's closer to the main shopping centres.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MargyH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael F, Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, November 6, 2012
Dear MargyH,

Thank you for your recent stay at Royal Orchid Sheraton Hotel & Towers and for taking the time to give us your feedback for our consideration and improvement.

We're sorry to hear that we were not able to meet your expectations, particularly due to our surrounding area which was not to your liking. I've shared your feedback with the rest of the team in order to improve on the actionable points you made.

Regarding our location, the majority of our guests prefer it thanks to the river views offered and the convenience of travelling along the river rather than by car in the infamous Bangkok traffic.

Our hotel offers 4 different restaurants but our concierge and front office teams are also happy to provide restaurant recommendations nearby, outside the hotel and arrange for transportation.

We hope to have a chance to welcome you back should you choose to stay by the river again during your next trip to Bangkok.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Orchid Sheraton Hotel & Towers

Property: Royal Orchid Sheraton Hotel & Towers
Address: 2 Charoen Krung Road Soi 30 | Siphya, Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#39 Romantic Hotel in Bangkok
#44 Family Hotel in Bangkok
#47 Spa Hotel in Bangkok
#53 Business Hotel in Bangkok
#65 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:5 star — Royal Orchid Sheraton Hotel & Towers 5*
Number of rooms: 726
Official Description (provided by the hotel):
Located on the legendary Chao Phraya River with exquisite views, we offer a pleasant combination of warm Thai hospitality and world-class service in a modern setting just minutes from Bangkok's business districts, entertainment, and attractions.Enjoy the refined style and modern comforts of a relaxing riverside hotel. Take time out at our two pools or book a spa treatment, discover exciting cuisine in our six restaurants and bars, or experience memorable events in 22 unrivaled function rooms.All 726 of our spacious guest rooms and suites boast spectacular panoramic river views. Revel in the warm, calming, and contemporary ambiance of these well-appointed accommodations, featuring subtle Thai style and the Sheraton Sweet Sleeper™ Bed. ... more   less 
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Also Known As:
Royal Orchid Sheraton Hotel And Towers
Sheraton Royal Orchid
Sheraton Bangkok
Royal Orchid Sheraton Bangkok
Bangkok Sheraton

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