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“Still an excellent hotel with the BEST location! But far from "perfect"...”

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Royal Orchid Sheraton Hotel & Towers
Ranked #72 of 866 Hotels in Bangkok
Certificate of Excellence
boston, ma
Level 6 Contributor
137 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
“Still an excellent hotel with the BEST location! But far from "perfect"...”
Reviewed August 29, 2012

I first discovered this hotel in 1995. A lot has changed since then, in the way of service (they used to have a wonderful program called "Good Morning Bangkok"; you reserved in advance and a van took you at 600am to good ole, green and great big Lumphini Park. You would walk or run around the 2.5 kms track twice, watch the hundreds if not thousands of locals doing aerobics, running, walking, t'ai chi, cooking, praying, etc. Then at 645 the van would pick you up, give you cold towels, ice water, bring you back to the hotel and give you a light breakfast on one of their decks. Those were the days! But before the world economies imploded..... Anyway, this hotel is still elegant and comfortable, and being located right next door to the Si Phraya Pier is SO nice because you do not have to take a taxi to visit Bangkok's best temples, food markets, or the Grand Palace. You just hop on the boat, enjoy the breezes, the Buddhist monks in their lovely saffron robes, carrying Ipads and Ipods, and are whisked away to your destination for about 15-20 baht per person. The concierge at the hotel can give you a map of the boat stops and explain how it works (boats do not run after sunset, and the last ones around sunset are VERY pleasant. The air is cooler and the skies are cleaner and prettier.)
Also, the hotel still boast two nice pools- one that is pretty and not practical, but the other, on the upper deck, that is very good for serious swimmers to do laps. Perfect!
The fitness center is excellent, sauna still good, but too bad they replaced the very wide old shower head, that would release a huge, soothing, gush of water, one at a time. I loved that shower in the ladies' sauna area! Never enjoyed any shower as much as that unique one, many times over the years.
Restaurants still good, although pricey- same for the breakfast buffet- offering both Western and Eastern options, thank the Buddha! Rooms comfortable, clean and well appointed.
However, with their most recent renovations, the rooms are now COMPLETELY devoid of any local or authenticThai charm in their design or decoration. Such a lack of an aesthetic...This is a real pity and a waste of much potential. The rooms are very sterile and boring-looking now, alas. Two big thumbs way down to the decorators, who probably earned millions of baht for their misguided input.

Local street food vendors in the area of the hotel are still superb- outside the River City Shopping Mall and heading down towards the Portuguese church.

One salon on the street opposite, where I had a fantastic scrub and massage- 90 minutes for about 900 baht, was called Magic Hands.... Very, very nice.

For a hotel this size, the Link are could do with a few more computers. Many of us prefer to leave the laptop at home when we travel, if we can.....

Also, staying here on Cash and Points is really hard to beat. Moreover, having arriving in middle of the night, I was told my "type of room sold out", so I was upgraded to a Junior Suite. (still sterile looking with no charm, but clean and comfortable and roomy). Hard deal to beat!

New Road (Charoen Krung) just around the corner, still has excellent shopping- jewelry stores (precious, semi-precious, and costume jewelry, silverware and other house wares, and clothing and accessories).

Also, only about a 10-15 minute walk to Silom Road shopping, or the Skytrain- for too easy access to Chatuchak Weekend Market, and other places (i.e. National Stadium for Jim Thompson House). You hardly need to get in a taxi and deal with the still horrendous Krung Thep traffic....

One last note: last couple of times here, even non-smoking rooms smelled like smoke that had been sprayed over with some other odor. This time, the non smoking room was delightfully odor-free. Yay!

I still highly recommend this hotel. All these years later.....

Room Tip: all rooms have a nice view....
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank TheTravelCutie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael F, Digital & Social Media Marketing Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, September 13, 2012
Dear ‘MaCherie57’,
Thank you for your recent stay at Royal Orchid Sheraton Hotel & Towers and for taking the time to give us a detailed review of your experienced.

We are glad to hear that you have been coming to the hotel for 17+ years and that you had a positive experience, even though as you mentioned there is always room for improvement.
Regarding your feedback, we are glad to hear that you enjoyed our river front location and convenient boat services, as well as our spacious and well appointment rooms and facilities.

We are sorry to hear that you did not enjoy the decoration of our recently renovated rooms. Our decoration was conducted in order to modernize our rooms and make them more convenient and elegant, whilst keeping the Royal Orchid Thai traditional touch.
We hope that should your travels bring your back to Bangkok in the near future, we will have the chance to welcome you to Royal Orchid Sheraton Hotel & Towers again.

Sincerely,
Michael F.
Digital & Social Media Manager
Royal Orchid Sheraton Hotel & Towers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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swindon
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 28, 2012

We stayed here 12 years ago and it was fabulous then. Not a great deal has changed but the prices to eat seem to have increased significantly. On the plus side we were allowed to ride up to the front of the hotel in a tut tut this time! the breakfast spread was excellent but be aware - its not as good in the overflow resturant. The evening buffet is also excellent with a wide choice. If you are indecisive don't eat here as you are spoilt for choice. The bar menue is expensive and not great. The swimming pools are clean and the staff attentive.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WillSeward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thiraphong, Public Relations Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, September 3, 2012
Dear WillSeward,

Thank you for the feedback about your stay at the Royal Orchid Sheraton Hotel & Towers

We are glad that you had a pleasant stay and enjoyed the location, buffet and our facilities. In addition we have noted your feedback about the bar menu and have passed this on to our Chef for follow up and action.

We look forward to welcoming you back in the near future.

Regards,

Thiraphong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 27, 2012

My friend and I spent 3 nights at this hotel. The hotel is about 40mins from the airport and is on the river. The location of the hotel is around 15mins from central Bangkok and its large shopping malls. We explored the city as much as we could and never had any problems going to any of the sites. The hotel run a river shuttle service on a very nice looking boat which is handy for getting to the stations.

The entrance feels very grand and check-in was smooth. On some evenings they have a lady playing what I believe looks like a gamelan in the foyer which creates a nice atmosphere. The foyer has ample space to relax outside of your room. We never used the pool but it always seem to have a few people in there having fun. Our rate did not include breakfast so am unable to comment on this. Tip: If you turn left outside the hotel towards a mini square there is a lovely place serving french pastries which we had for breakfast with tea.

We had a twin room on the 17th floor. The views were very nice. The room itself is well appointed and spacious with a generous minibar. The bathroom was very clean and has all the amenities you would expect. The reception were helpful in advising us of good local restaurants and bars which were lovely indeed.

Overall we enjoyed our stay in this hotel in vibrant Bangkok and would recommend this hotel.

P.S As a large, fairly glamourous looking place this hotel is used for weddings. We were there for 4 days and there were large weddings on 2 nights. This never bothered us but it did make the foyer busy sometimes.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MDLCLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thiraphong, Public Relations Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, September 3, 2012
Dear MDLCLondon,

Thank you for the feedback about your stay at the Royal Orchid Sheraton Hotel & Towers.

We are glad you liked the room, view and found the check in and out process smooth as well that our associates were courteous.

We look forward to welcoming you back to the hotel in the near future.

Regards,

Thiraphong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
Level 4 Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 26, 2012

this hotel have excellent view to raver and very good pools and friendly's stuff excellent service

I leave in tower room in floor 28 I like room It is big and good relaxing bed and big shower room and beautiful bath room set

serves in tower rooms lounge it is excellent and it have good snacks and drinks and fruit it is very nice place

stuff very friendly's in check in and check out and lobby

in tower rooms you can send 6 pecs per room (3 pecs per person) free laundry it is excellent laundry

Room Tip: all room have nice view to raver tower room have nice Advantages
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mohammad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thiraphong, Public Relations Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, September 3, 2012
Dear Mohammad S,

Thank you for staying with us and your review of the hotel.

We are delighted you enjoyed your stay as well as the benefits that come with staying in the Towers Floor.

We will certainly pass on your comments to our associates and look forward to welcoming you back to the hotel in the near future.

Regards,

Thiraphong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kunming, China
Level 4 Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 26, 2012

Stayed here for many trips. Over all, great value for money in the high end range of Bangkok accommodation. I really love being near the river, and the best part of the hotel is that every room has a spectacular view of the river. The pools are nice and the rooms are pretty nice, too. I really love the buffet breakfast and sitting on the outside deck in the morning. The lounge is relaxed and has a good vibe. Usually a nice cover band playing some funky soft rock tunes! All in all, love this place.

Room Tip: From what the staff tell me, all rooms have a river view. Certain suites have a panoramic view, mayb...
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank JohnJohn495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thiraphong, Public Relations Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, September 2, 2012
Dear JohnJohn495,

Thank you for staying with us and your positive review of the hotel.

We are glad that you had a pleasant stay and enjoyed the room, view and the food experience to be great.

We look forward to welcoming you back to the hotel in the near future.

Regards,

Thiraphong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 26, 2012

Stayed there during the Floods and had a superb suite with 180 degrees panoramic view ov the river. A bit eery as no river traffic was allowed making for a rather serene view of the city but what a peaceful stay. Breakfasts superb and dinner at the river terrace a delight. Staff tried there best to make up for the lack of life but we enjoyed the place without the usual bustle at other times.

Room Tip: Try for a river view suite. You will not regret it
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank barger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thiraphong, Public Relations Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, September 2, 2012
Dear barger,

Thank you very much for staying with us during the flood period.

We are glad you enjoyed the room, views and the food.

We look forward to welcoming you back to the hotel in the near future.

Regards,

Thiraphong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 6 Contributor
197 reviews
184 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
Reviewed August 25, 2012

We got an incredible deal with a lastminute secret hotel of US $100 per night with breakfast for a lead in room
Even though we had not booked direct with Starwood Hotels (we are members) we were still given a room on a high floor which had a coffee maker and extra bottled water and a 2pm checkout - very happy with that : )
We had stayed at this hotel 7 years ago and loved the position so decided to give it another go

Pros
The stunning views of the river are mesmerising
Good sized refurbished room with the ultra comfy sweet sleeper bed
Huge TV with lots of channels
Beautiful pools - we liked the rectangular one as it had great views over the river and less kids in it
The river shuttle boat - a lovely thing to do
Lovely foyer and public areas
Friendly, efficient staff

Cons
Breakfast was not consistent - the first day it was delicious but the next day was not so good - luke warm food and buffet not replenished fast enough
Those ridiculously large coffee cups - get rid of them - they are awkward, unrefined and the coffee is cold before you get half way through it :(
Mini bar prices are ludicrous - lucky there is a convenience store nearby
We were checked into a room that had not been cleaned from the last occupant so wasted quite some time trying to sort out a new room but all good in the end

We love the position for a couple of days but there are not many restaurants or shops nearby so a bit isolated if you like to walk out for dinner
Would highly recommend if you can get a good deal

Room Tip: A high room
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MickiAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thiraphong, Public Relations Manager at Royal Orchid Sheraton Hotel & Towers, responded to this review, September 2, 2012
Dear MickiAustralia,

Thank you for staying with us and your positive review of the hotel.

We are delighted you enjoyed the room, views and found our associates to be friendly. We also thank you for your comments and have followed up with our team in regards to breakfast and apologize for any inconvenience caused during your stay.

We look forward to welcoming you back to the hotel in the near future.

Regards,

Thiraphong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Orchid Sheraton Hotel & Towers

Property: Royal Orchid Sheraton Hotel & Towers
Address: 2 Charoen Krung Road Soi 30 | Siphya, Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#39 Romantic Hotel in Bangkok
#44 Family Hotel in Bangkok
#47 Spa Hotel in Bangkok
#53 Business Hotel in Bangkok
#65 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:5 star — Royal Orchid Sheraton Hotel & Towers 5*
Number of rooms: 726
Official Description (provided by the hotel):
Located on the legendary Chao Phraya River with exquisite views, we offer a pleasant combination of warm Thai hospitality and world-class service in a modern setting just minutes from Bangkok's business districts, entertainment, and attractions.Enjoy the refined style and modern comforts of a relaxing riverside hotel. Take time out at our two pools or book a spa treatment, discover exciting cuisine in our six restaurants and bars, or experience memorable events in 22 unrivaled function rooms.All 726 of our spacious guest rooms and suites boast spectacular panoramic river views. Revel in the warm, calming, and contemporary ambiance of these well-appointed accommodations, featuring subtle Thai style and the Sheraton Sweet Sleeper™ Bed. ... more   less 
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Also Known As:
Royal Orchid Sheraton Hotel And Towers
Sheraton Royal Orchid
Sheraton Bangkok
Royal Orchid Sheraton Bangkok
Bangkok Sheraton

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