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Reviewed 3 weeks ago

When it comes to customer service, I think no hotel/serviced residence in Bangkok can surpass Chatrium Sathon's commitment to customer service. Truly beyond customer expectation. Each encounter with staff from security, concierge, lobby receptionist and housekeepers is remarkable. Special mention to K.Nivit Thonggunta and his team - very welcoming, approachable, accommodating, genuine, courteous, helpful, attentive, friendly and very quick in responding to requests and queries. Also, the lobby security guards are very helpful assisting guests to get taxi.

Date of stay: February 2020
    • Location
    • Cleanliness
    • Service
Thank CharlieFoxD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doeke_Bonga, General Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded 2 weeks ago

Dear Charlie, you're really very kind :) On behalf of the entire team, especially Nivit and the front office team, thank you so much for choosing to stay with us and we look forward to your next stay with us. Yours, Doeke Bonga

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Reviewed 4 weeks ago via mobile

Stayed for 2 nights, should have stayed longer!

Pros:
-Very spacious, bright and airy room! We loved the room! Esp with the huge fridge and microwave
- housekeeping was on the ball and very quick to clean! Amazing!
- amazing gym, huge and lots of machine. Has a huge air-conditioned shower room with steam and sauna, perfect for us cos our flight was late.
- 711 nearby
- animal cafe nearby (animals were caged up though)
- great breakfast, but very noisy and crowded

Cons:
- pool is smaller than photos, very very noisy cos the resort has lots of families with groups of kids
- food at the restaurant on level 4 was pricey but rather unappetizing. Tom yum goong came in a tiny pot and tasted more sour than flavourful. Nice ambience and attentive service staff though!
- location is off so need to grab everywhere, but it’s cheap and fast to arrive.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank christinemjhda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doeke_Bonga, General Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded 4 weeks ago

Dear Christinemjhda,

Thank you for sharing your balanced review. The team and I are pleased to see the multiple pros and your cons are noted with thanks (we'll take up the tom yum goong with the kitchen team). You being happy to stay longer is a great compliment and we hope you had a good onward journey. Hopefully till next time.

Yours,

Doeke Bonga, General Manager

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Reviewed January 19, 2020 via mobile

We thoroughly recommend this hotel to families. The spacious suites, super comfy beds, great breakfast buffet and large pool area made this hotel an absolute hit with us! Staff and service were on the ball and we would go back there again in a heartbeat, intact we wish we had booked a longer stay. Highly impressed and good value too.

Date of stay: January 2020
Trip type: Traveled with family
Thank mell072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doeke_Bonga, General Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded January 20, 2020

Dear Mell,

The team and I are truly grateful for your warm recommendation and we're delighted you had such a great stay. Service being on the ball is what we aim for and you wishing you would have booked a longer stay is a great compliment :) Till next time..

Yours,

Doeke Bonga

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Reviewed January 18, 2020 via mobile

We had a business trip 16-20 December 2019, and our office in Bangkok recommend Chatrium Sathon because they had corporate rate. We also book for airport pick up which they already standby within our arrival flight. Shortly, check in process was very smooth, we assigned room in tower 5, 9th floor which one bedroom suite was very spacious enough for us during this business trip. Amenities in room also complete.
Other facilities such as gym, spa, swimming pool also operate normal like other hotels.
Breakfast was served daily in 4th floor restaurant near swimming pool. So many variety of menu and the taste also very nice. Staff also helpful to find a table for us.
Overall, pleasant experience, no complaint at all. Thanks for the hospitality.

Date of stay: December 2019
Trip type: Traveled on business
Thank xraysjazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doeke_Bonga, General Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded January 20, 2020

Dear Xraysjazz,

Thank you for staying with us on your recent business trip. I'm glad to read everything went smooth and that you had a pleasant stay with us. The pleasure was all ours, having you as our guest, and we hope to welcome you back again next time business (or pleasure) takes you back to Bangkok.

Yours,

Doeke Bonga

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Reviewed January 14, 2020 via mobile

I stayed at Chatrium Residence with my fiancé and we’re in our 30’s.

We got a clean and spacious room overlooking the pool. The pool is a lot smaller compared to their pictures and it’s full of kids and families, which makes Chatrium a good hotel for families with small children. However, be prepared to be woken up to kids screaming and playing in the pool outside.

They did surprise my fiancé for his birthday with a cake sent to our room, which was so lovely!

The breakfast buffet was amazing with lots of options and no wait time.

The front desk staff was helpful when checking in and assisting us with calling nearby restaurants to make reservations however when asking for recommendations on where to eat, what was open during the holidays, and things to do... they weren’t very helpful or knowledgeable. On many occasions, they told us things were open when they weren’t and told us restaurants nearby were closed but we saw them opened during the day... not sure if this was their way of trying to get us to eat at their restaurant?

At one point, we did get stuck in their elevator. We called for help and shortly after, they let us out.

One last thing, our shower’s water pressure in our room was awful and made showering feel like such a chore!

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank 75vickyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doeke_Bonga, General Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded January 16, 2020

Dear Vicky,

Thank you for choosing to stay with us while celebrating your fiancees birthday. We're glad you liked the room, the breakfast and my apologies if the kids are a bit loud in the pool. I hope your fiancee had a good birthday and we'll work on improving the local area knowledge. This is certainly not intended to try to get you to eat at the hotel as the local area has much to offer. My apologies for the elevator issue and we'll fix the water pressure in your room. I appreciate all your feedback and hope you'll consider staying with us again on a future visit to Bangkok.

Yours,

Doeke Bonga

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