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Reviewed 1 week ago

Everything was fantastic - we loved it! We stayed for 5 nights in April with our two kids aged 10 & 13 in the two bedroom suite which was very spacious.

The pool was great and we enjoyed cocktails around the pool at happy hour. Plenty of sun loungers and it was surrounded by a tropical garden.

We had dinner a couple of times at Flow Bar & Restaurant (poolside) which had a lovely atmosphere, food was great and the staff were very friendly and attentive.

Breakfast was very impressive, the best we had in Thailand. Lots of variety and also an espresso coffee machine.

Location was pretty central to everything, about a 20 min drive to MBK, Asiatique, Chinatown, Sathorn Pier, depending on traffic. We used the courtesy shuttle to get to Asiatique but for other than that we used taxis. It was very easy getting a taxi from the hotel as they were constantly coming and going and we never waited for more than a couple of minutes. There was always staff out the front to assist with instructions for the taxi driver and when being dropped back off at the hotel the staff would open the door for us and check the car to make sure we hadn't left anything behind. We really appreciated this. Would recommend having the address of the hotel in Thai for the taxi ride back as most taxi drivers didn't know where it was, the hotel can give you a card. We found it cost around 80 THB for most metered taxi rides and for a Grab ride it was 150+ THB.

There is a 7/11 within the hotel grounds which was very handy, also another one a few meters from hotel. A pharmacy and several restaurants opposite the hotel.

The staff were all friendly and helpful and I would like to give a special mention to the lovely lady who works in the evenings at Flow Bar & Restaurant, she made us feel very welcome.

Also a big thank you to the staff that helped when my daughter stubbed her toe at the pool area.

Would highly recommend this hotel for families and would definitely stay again.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank SarahL-C44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Bonga, General Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded 1 week ago

Dear SarahL-C44,

You loving your recent stay is what our team aims for! Thank you for choosing to stay with us and for taking the time to share your lovely review. We enjoyed reading you liked the poolside area, your Flow Bar and your breakfast experience. Good to see you were able to explore Bangkok from our location and that the team in front of the hotel was helpful. Our team was happy to serve and we hope your daughter's toe made a good recovery. Many thanks for your recommendation and we hope to welcome you again for a future visit.

Yours,

Doeke Bonga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

I staying this hotel coming for drinks at Flow bar everyone was great Service Mr Sathaporn Daranai. Pimjai siriporn anek very good cocktail from them I will back again and talk to my friends for joining here

Date of stay: May 2019
Trip type: Traveled with friends
Thank Mahesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Bonga, General Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded 1 week ago

Dear Mahesh,

We're glad to see you enjoyed our cocktails and Flow Bar team's service. Till next time :)

Yours,

Doeke Bonga

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Reviewed 2 weeks ago via mobile

Kids activity was good at the kids play area in the chatrium residence sathon! It was fun doing clay modeling with Miss Khun Nipa! Thank you Miss Khun Nipa and Chatrium residence, I like swimming pool.

Date of stay: May 2019
Trip type: Traveled with family
Thank Shruthi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Bonga, General Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded 1 week ago

Dear Shruthi,

Thank you for sharing your feelings and we're glad your child had a good time.

Yours,

Doeke Bonga

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Reviewed 2 weeks ago

Staffs/Guards at the reception are very helpful but staffs at Breakfast area have no service-mind. They preferred to take care foreigner guests more than Thai people, I think this is not the proper way staffs should understand.

Room tip: Rooms on the south side are quieter" "Corner suites are large and sunny" "Higher floors have less A/C unit noise.
Date of stay: May 2019
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank Thachawat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Bonga, General Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded 2 weeks ago

Dear Khun Thachawat,

While we appreciate your feedback on the reception/guards, we regret that you got that impression that we differentiate between Thai and foreign guests. While we make every effort to treat all guests equally, sometimes guests who have made our residence their home over an extended period of time have a close connection to our team and are therefore more engaged with the staff. We have however reminded our team to be more mindful of guest needs and appreciate your input. We look forward to an opportunity to serve you again on another occasion.

Yours,

Doeke Bonga

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Reviewed 2 weeks ago via mobile

Huge space. A little dated but comfortable.
Fruit basket on arrival was nice. Was great to get own space after being cramped in Singapore. Kids loved the pastries at breakfast. Nice pool and poolside cafe. Lovely staff at cafe and restaurant. Actually all the hotel staff were great. Attentive when daughter cut toe in pool area. We really appreciated that. 30-40 min ride to most attractions. If catching taxis back. need the Soi number (24) I think. as they were often confused? Liked having the doors opened for me and the staff checking we haven’t left anything in taxis/grabs.
Only gripe is daughter left a small teddy which they let us know about. But quoted NZ$200 to post to us??

Date of stay: April 2019
Trip type: Traveled with family
Thank 369genel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Bonga, General Manager at Chatrium Residence Sathon Bangkok, responded to this reviewResponded 2 weeks ago

Dear 369genel,

We appreciate you taking the time to share your review and are happy to see that you enjoyed your overall stay with us. As for the taxi's, indeed Soi 24, as some taxi's are more familiar with our sister property at the riverside ;) And to get the teddy back to you the initial quote may indeed have been a bit high, so our front office manager will reach out to you with a special arrangement. Hopefully you'll consider staying with us again on a future trip to Bangkok.

Yours,

Doeke Bonga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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