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Mandarin Oriental, Bangkok
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Reviews (4,608)
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Reviewed September 4, 2005

I stayed at the Oriental in Bangkok for just one night, earlier this summer. I'd loved to have stayed there for much longer.

I could go into an awful lot of detail about what makes this such a fantastic property, but if anything, it's down to the staff. Nowhere in Europe will you find hotel staff who provide such consistently high levels of service. From the moment you enter the building and until you leave, you are serviced by an immaculately presented and thoroughly trained personnel who sincerely strive to provide the highest levels of customer care.

In general, European hotel staff do not take their roles as seriously, as working in the industry is, unlike in the Far East, conceived as intermediary and poorly paid. American hotel staff tend to provide slightly better service than their European counterparts, but with that sickly veneer of insincerity, a la "Have a nice day!" At the Oriental, the service is unparalleled.

The staff apart, the hotel's bedrooms and public areas are immaculately maintained. Beautifully and expensively appointed, this is truly how a five star hotel should feel.

I had a room in the newer Garden Wing with uninterrupted views north and south along the Chao Phraya River, overlooking the pool and breakfast terrace. And what a treat breakfast it was! It's always one of the things I look forward to when staying in hotels (and how often am I let down!), and the Oriental's continental buffet was out of this world.

Such a shame I was there for less than 24 hours. This really must be one of the world's very greatest hotels!

  • Stayed: June 2005
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16  Thank worldvoyager999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2005

After three years we've stayed at the Oriental for a second time. Although some statistics rank the Peninsula better than the Oriental we did not regret our decision at all. The staff is wonderful, very proactive. The rooms are very functional and have a colonial touch. The restaurants are great. We have visited the Peninsula and did not feel very welcomed – it felt much more formal and had a barren atmosphere (this judgment might be unfair as we’ve spent just 30 min. there but we didn’t want to spend more time there. The Peninsula might be ranked higher but the Oriental is just THE hotel – and the location is better, too (if you are a tourist)

  • Stayed: July 2005
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6  Thank neuha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2005

We have just returned from a family holiday in Thailand. I scoured Tripadviser bfore we went to asertain which hotel would be the best for our family. We are two adults an 3 teenage children. We were torn between the Peninsula (lots of friends had recommended) and the Oriental. We decided The Oriental - on the basis that we had always wanted to stay there and if we didnt like it we would simply transfer to the Peninsula.Over the week our choice proved to be the best.
The level of service is unsurpassed. The staff were unfailingly welcoming and this standard was measured against other hotels in Thailand and not European service which simply does not compare.
We checked out The Peninsula to evaluate whether we should stay there on our return leg to Bangkok. They were not terribly helpful and very begrudgingly showed me their choice of bedrooms. Very swish but a touch clinical. This was our opinion of the hotel. It was all a bit cold - the views were better of the skyline in The Peninsula but the rooms did not have that special quality.
The food in The Oriental was the best food we have ever had in Thailand. This included their new hotel in Chiang Mai which we stayed in for a week. After two days we stopped eating out in other places as the food was so superlative in The Oriental. The river is vastly overrated that the hotel is located next to - and the only advantage of the location is that you are near to great shops. We particularly liked the Oriental's boat waitin for us to come out of River City (they waited 3 hours!) and when we alighted on the jetty - lo and behold the boat zoomed over to us. This was something we simply did not expect.
The difference between the hotels is that The Peninsula is new on the block and would be great for a business traveller who wants state of the art facilities in the bedroom and is not looking to stay for very long. If however, you want a memorable holiday where staff will look genuinely pleased to see you and give you frank advice on what not to do and what is a must then choose The Oriental. We were so bowled over by their service that we will be back next year.

8  Thank flynn7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2005

Spent 4 nights at The Oriental. Room was spacious (we were upgraded to a City View Deluxe but we had a view down the river from our balcony?). Limo had cold towels and fresh water then we were given ice cold apple juice at check in. Most impressed by the lift operators who knew which floor we were on and hit the button for our floor without being seen. Ate at Lord Jim’s seafood..yum and also on the veranda. Great breakfast on the riverfront. Disappointed we missed out on Le Normandie but they don’t take kids and despite 10yo offering to eat in I didn’t want to leave her on her own.

Transport up an down the river on the ferries was a bargain..cost about 1AUD for 3 people. Skytrain whilst a little more expensive was cool and comfortable. Chatuchuk markets were just another Asian market. Grand Temple and reclining Buddha at Wat Pho definitely worth a visit. Highlight for my daughter was the dancing at Sala Rim Naam (operates instead of the cruise during the wet season) as not only did she get a photo with the dancers but also was given a floral bracelet they had used in the dance.
Despite the pouring rain we made it across the river relatively dry due to the Huge Umbrellas carried by staff to protect you.

Oriental runs free rice barge transfers to skytrain and River City (which is not really worth a visit). One of the best 5 stars we've stayed in.

  • Stayed: May 2005
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6  Thank GurusW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2005

We stayed at various regions throughout our 10 days in Thailand in April. We always spend our last few days of any vacation at a luxurious hotel. The Oriental was definitely in that class. We stayed 2 nights and had a wonderful time. The flower arrangements throughout the hotel are magnificent. The band in the Bamboo Room is excellent. The service was beyond amazing. After saying all of that we don't think we would stay here again. This is only because we don't need this high class of a hotel to make us feel pampered. We stayed the first night in Thailand at the Shangri-La and weighing the price factors we feel the Shangri-La is more to our liking. However, if you have the money and are staying longer than we did (maybe a business trip?) then the Oriental should be your choice.

  • Stayed: April 2005
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6  Thank Blakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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