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“Good, but has strong competition”

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Mandarin Oriental, Bangkok
Ranked #3 of 891 Hotels in Bangkok
Certificate of Excellence
Reviewed April 10, 2013

Was in Bangkok recently, and stayed a couple of nights for leisure at this place before the business part of the trip. General impression is that it's a nice hotel, but charges twice what the competition does.

Arrival and check-in: Got the pick up service from the airport, which was fine. Check-in was done in the room, and was swift, helpful and to the point.

Room: Had the cheapest room type there. The layout was a bit weird, with the toilet just next to the bed, with only a glass screen covered by wooden slats separating it from the bedroom. Any toilet sounds are pretty audible... Also a bit small, considering that we after checking out from here had a river view room with a balcony that was about 50% larger for half the price at the Shangri La just next door...

Staff and service: Generally very attentive and helpful. Less waiting than at other top hotels in Bangkok. Had a poor check out experience, but that could be a one off, and might not be representative, so I won't go into details.

Food: Great. Tried the lunch buffets at the Thai restaurant across the river and at the Chinese one. They were both really good, but the Chinese one was outstanding. Can't recommend it enough. Even if you're not staying here, try to book their lunch buffet! Didn't try breakfast, since we're not up so early...

Facilities and public areas: Nice and well designed/decorated, but I never really took to the fact that the gym is on one side of the river and the hotel rooms on the other... You need to walk through all the public areas of the hotel and then sit around waiting for a boat to ferry you across to the gym. Also, the pool service seems a bit absent. Sat by one of the pools one day, and only got some water to drink, and then didn't see any more staff. Would have thought a snacks and drinks list might be in order...

Overall I don't want to detract too much, as it is a very nice hotel. In most other cities it would be great, but Bangkok has lots of excellent hotels at very good prices, and frankly, the Mandarin Oriental, although very good, can't really justify its rates in relation to other top Bangkok hotels.

  • Stayed: March 2013, traveled on business
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Thank Saltcreep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 8, 2013

We have been at this wonderful hotel about 10 times. We are missing Mr. Wachtveitls (former Managing Director) spirit.
Certainly, ist is a 5 star hotel, but we had to realize that some things have changed.
Some examples: Carpets in our deluxe room were old and looked dirty. No desire to walk along barfooted.
Men-showers at the restrooms close to the pool werde not in good condition: Handle of the glass door was broken, noone took care during several days.
Service at the outside of the Bamboo Bar was very slow. We had to call the waitress twice, what has never ever been the case before.
We really hope that the hotel management takes better care of this jewel in future!

Room Tip: Ask for room with river View
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  • Stayed: March 2013, traveled with family
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1  Thank spirit2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

One of the best hotels I've stayed in. From the moment you check in till you check out the level of service is excellent. The rooms were spacious and the bathroom was nice. The hotel staffs are attentive. This level of service can't be found even at other Mandarin Oriental hotel. Food was excellent, they have a italian outlet.

  • Stayed: February 2013, traveled on business
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Thank Sush1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this reviewResponded April 18, 2013

Dear Sush1981

Thank you very much for posting an excellent review about your experience at Mandarin Oriental, Bangkok, on Tripadvisor. I am happy to read that our team consistently exceeded your expectations and you really enjoyed the magical ambiance and culinary delights.
We all look forward to welcoming you back in the very near future.

Warm regards
Michael Nurbatlian
Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

My husband and I visited this hotel at the start of March 2013 for a 3 night stay. The fast pick up from the airport was exceptional. Without this, there was a LONG walk to baggage reclaim.

The area of the hotel by the river is a lovely relaxing place to eat and drink, however, I do not feel that the staff here very attentive. We found them slightly bemused with some of our requests (eg when I asked for a black tea) and I felt that their English wasn't strong. I also felt they were not that friendly. We visited Raffles in Seim Reap, Cambodia after this and the smiles and pride was far more evident there than in the Bangkok Oriental.

On the first day of our stay we found a small note in our room saying there was no alcohol sold in Bangkok from 6pm Sat to midnight Sunday (due to an election). We questioned this at reception and were basically laughed at. We did not understand why we were not informed of this when we booked, as we would have come at a different time, not when Bangkok was dry. The staff seemed to find this very funny (there was a lot of giggling), which shows a mis-understanding of the Western culture.

There were a couple of other things that did not impress us. On our first night all the lights came on in our room, due to an electrical error. This meant we were up from 4-4;30am with an electrician and thus missed breakfast. We were not offered anything as compensation.

I agree that the lay out of the rooms is a bit strange, with the toilet right next to your partners head! Not sure why, but we were awake anyway with the lights on!

We didn't see what value the butler offered, other than opening our door and putting my husbands shoes in bags (what is that all about and why not mine!).

In summary, hotel was nice, but I have been to the Orient Express hotels in Sicily and Ravello and they blow this out of the water for service.

Room Tip: Delux rooms have a lovely view.
See more room tips
  • Stayed: March 2013, traveled as a couple
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4  Thank pharryLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2013

We stayed at the Mandarin Oriental, Bangkok for three nights after our cruise. The hotel is beautiful, our room with a great view of the river was lovely. About the only complaint I would have would be of the lighting the the bathroom. Almost impossible to see in the mirror. We hired the hotel to take us to the airport and were so surprised and pleased to discover that they had someone meet us at our car when we arrived who took us to the check in counter and walked us all the way through to security. What a luxury!

  • Stayed: April 2013, traveled as a couple
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Thank HM1MH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this reviewResponded April 9, 2013

Dear HM1MH1

I am delighted to hear that you had a wonderful time at Mandarin Oriental, Bangkok, and specially appreciated the fast track airport service. Thank you for your constructive feedback, I have shared this with our management team for proactive action.

We look forward to welcoming you back to “La Grande Dame” in the very near future.

Warmest regards
Michael Nurbatlian
Communications Manager

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Reviewed April 6, 2013

I didn't stay in the hotel, but heard about the Amazing Thai restaurant in the hotel, from a friend.
The food was even better than expected, the chef is a HUGE talent, I have eaten at Nahm and Bolan and can honestly say that the food was by fare the best Thai food I have ever eaten.
Stand out dishes were the Pandan chicken and the panang curry. Service was also spot on. Our waiter (an Indian guy) and waitress (Thai) were always there when we needed them, but didn't make us feel uncomfortable, as is the case in most hotel restaurants.
So even if you are not a resident at the hotel, visit its Thai restaurant, for by fare the best Thai food in Bangkok.
Will definitely be back for the Pandan chicken.

  • Stayed: March 2013
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Thank Chefchris1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this reviewResponded April 9, 2013

Dear Chefcris1,

I am delighted to hear that you enjoyed the Thai culinary experience at the Sala Rim Naam; I have shared your feedback with Chef Vichit and the team, they are delighted to know about your excellent feedback. We are very much looking forward to welcoming you back in the near future.

Warm regards
Michael Nurbatlian
Communications Manager

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Reviewed April 4, 2013 via mobile

As soon as you enter the Oriental you realise it is special. You are greeted by super helpful and kind staff and an abundance of orchids. The only let down was my room, which was next to the lifts. I queried this but was assured it was quiet. The lifts maybe quiet but not the people leaving them. That aside the room was lovely, in the river wing, with lots of orchids, particularly yellow ones in the room.

  • Stayed: April 2013
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Thank CitigirlLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this reviewResponded April 9, 2013

Dear CitigirlLondon,

Thank you very much for your TripAdvisor review. It was a pleasure to have you visit and I am delighted to read you had a fantastic experience at Mandarin Oriental, Bangkok. Thank you as for sharing the lovely photos, they look stunning! Please do let us know when your plans bring you back to Bangkok. I would be delighted to assist with the details of your stay to ensure another wonderful experience at “La Grande Dame”.

Best Regards
Michael Nurbatlian
Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Bangkok

Address: 48 Oriental Avenue, Bangkok 10500, Thailand
Phone Number:
Location: Thailand > Bangkok > Silom , Bang Rak
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Bangkok
#1 Romantic Hotel in Bangkok
#1 Family Hotel in Bangkok
#3 Luxury Hotel in Bangkok
#3 Spa Hotel in Bangkok
Price Range: $412 - $772 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Bangkok 5*
Number of rooms: 393
Official Description (provided by the hotel):
Built in 1876 and ideally located on the banks of the Chao Phraya River, Mandarin Oriental, Bangkok, has been an inspiration to a host of world-renowned writers from Joseph Conrad, Somerset Maughamto Wilbur Smith and John Le Carre. Mandarin Oriental, Bangkok boasts an international reputation for splendid service, style and grace and facilities including eight restaurants. The hotel's private teakwood shuttle boats provide daily access to the world famous Thai Cooking School, the hotel's Thai restaurant, the award-winning Oriental Spa and Health Centre located across the River; as well as the nearest skytrain station (SaphanTaksin) and River City Shopping Centre. ... more   less 
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Also Known As:
Mandarin Oriental, Bangkok Hotel Bangkok
Oriental Bangkok
Oriental Hotel Bangkok
Bangkok Mandarin Oriental

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