We have often dined at the MO on our frequent visits to Bangkok but, for some odd reason, had never stayed there until now. Apart from one jarring experience - of which more later - this remains an excellent hotel and the staff continue to be a credit to the organisation, reflecting the extensive training given.
Check-in was a delight and accomplished very quickly, being completed in our room. We had a superior room and it was fine: all the glass sparkled, the chrome gleamed and the wooden floor had a deep sheen. Standards of furnishing are high and everything worked perfectly. Naturally, the bed was very comfortable, but not quite as soft as we expected. I think that MO still has the temerity to charge for wifi (in this day and age?) but this did not affect us as we had 3G connection for local use. The floor butler was very helpful, the daily fruit left in the room was perfectly ripe and we received 2 newspapers every day (Bangkok Post and IHT). Housekeeping standard was excellent and my husband's dress shoes were whisked away and polished without him having to ask. Even the corridors are impeccable, dressed with perfect orchids. There is this indefinable atmosphere of everything being under control at all times and that takes a lot of hard work to accomplish.
Pool area: very nice with attentive staff bringing iced water regularly and delightful small food offerings during the day. One point: it may be one of the most expensive hotels in the city, but it is not immune from sunbed reservers. We observed one guest who, for all the days we were there, reserved both a poolside cabana and a pair of beds in the sun - and was rarely in residence at either!
Dining: we dined at the Verandah, Thai and Lord Jim restaurants. The first 2 were excellent but dinner at Lord Jim was a sad disappointment (see our separate reviews for all three restaurants).
Overall, the MO remains a yardstick for the hospitality industry, which makes our experience at Lord Jim all the more surprising. Everyone should experience the MO at least once, preferably more...
- Official Description (provided by the hotel):
- Built in 1876 and ideally located on the banks of the Chao Phraya River, Mandarin Oriental, Bangkok, has been an inspiration to a host of world-renowned writers from Joseph Conrad, Somerset Maughamto Wilbur Smith and John Le Carre. Mandarin Oriental, Bangkok boasts an international reputation for splendid service, style and grace and facilities including eight restaurants. The hotel's private teakwood shuttle boats provide daily access to the world famous Thai Cooking School, the hotel's Thai restaurant, the award-winning Oriental Spa and Health Centre located across the River; as well as the nearest skytrain station (SaphanTaksin) and River City Shopping Centre. ... more less
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- Also Known As:
- Mandarin Oriental, Bangkok Hotel Bangkok
- Oriental Bangkok
- Oriental Hotel Bangkok
- Bangkok Mandarin Oriental