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“nice hotel, great location, great breakfast, but bad smell in my room.”

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Pathumwan Princess Hotel
Ranked #52 of 883 Hotels in Bangkok
Certificate of Excellence
Reviewed June 23, 2014

very nice, big hotel (29 floors) with a grand lobby in 2 floors. (reception was at second floor) a piano bar on the bottom floor with live music and song in the nights. i arrived early in the morning, but i could check in straight away, no problem at all. the hotel is directly connected with MBK shopping center, which was very convenient! i stayed on 28th floor, the view was of course very nice, overlooking bangkok.
the room was a bit old and worn. but ok for me. air condition was very good.
However, there was a bad smell in my room..and that was not ok. upon my arrival, i smelled cigarette smoke in my room...i called the staff, and they sprayed my room and put some kind of air-cleaning filter machine in there. the cigarette smoke disappeared but another bad smell (like sewers or something) came instead...and remained. i thought i should give it a few days to see if it got better...but the bad smell did not go away.
after complaining in the lobby i got my room upgraded to a bigger, more luxurious room on the same floor. nice. staff was overall mostly very nice and friendly.
the breakfast was fantastic with everything you could imagine and more.. gym was amazing, biggest i've ever seen, with 3 big rooms and all the gym machines imgainable. also an outdoor jogging area, pool, squash, tennis and badminton courts. (basically on the roof of MBK)
Except for the bad smell in my room, i would highly recommend this hotel to anyone staying in bangkok, long or short time.

  • Stayed: June 2014, traveled solo
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Review collected in partnership with this hotel
Thank Jo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 23, 2014

Staying there for the 5th time. Ideally located in MBK mall, and walking distance from SIAM Square + other malls, and from BTS train station National Stadium. Also very close to numerous restaurants at walking distance

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank balibari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

A centralized location, you will be spoilt as everything is at your convenience. A hotel that is linked to MBK Shopping Centre and BTS.
It is also a stone's throw to the other shopping centres like Paragon, Siam Centre, Siam Discovery and Central.
The room is spacious and the bed is comfy and nice smelling. I love that they use high thread count bedsheets. It really makes a difference to a good night's sleep to conquer any adventure the next day!
The great location, impeccable service and cosy ambience will lure you back.

  • Stayed: June 2014
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1  Thank karen73tlc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

Hotel is really great. Best possible location and excellent rooms and breakfast. Small hassle in reseption, but in busy hotels it is always like that.You can go directly from hotel's second floor to MBK center, without going out at all, this is an excellent benefit. MBK has all the movie theatres in and restaurants in 7th floor.

Room Tip: High floors - execellent views
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  • Stayed: June 2014, traveled with family
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Review collected in partnership with this hotel
Thank teetee1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

I have always choose to stay at Pathumwan Princess whenever I travel to Bangkok. From well-appointed guests rooms to excellent food and impeccable service, Pathumwan Princess never disappoints. I really enjoy working out at the huge and state-of-the-art gym too. Couple with the fact that it is above the famous MBK, Pathumwan Princess is the best choice of all travellers

  • Stayed: June 2014
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1  Thank MargCheah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2014

Always a pleasure to stay at the Pathumwan Princess. This was my second visit and I couldn't fault anything once again. We arrived early and had no problem in checking in, the location is great tried all the markets and other centers but MBK has everything you need. The staff are truly helpful, the rooms are clean and fresh and the food is excellent. Although the news reporting back home showed demonstrations and curfews as quite hectic we saw nothing and the hotel kept us updated. I highly recommend this as the travel agent on business I met from the UK said "I only stay at the Pathumwan Princess!"

  • Stayed: June 2014, traveled with friends
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Review collected in partnership with this hotel
Thank Sisters69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2014

Staff were friendly with warm smiles at the ready but had to struggle to understand their English. Overall room was comfortable but the security latch was broken. So when one of the staff opened the door without knocking/ringing the bell when I was settling down after checking-in, both of us were surprised of course. He apologized profusely but the latch was never repaired during my 3-day stay despite my mentioning it to the hotel staff twice. Slept with sidetable placed beside the door just in case but nothing bad ever happened. Water pressure not strong but it was minor issue. Other than the latch, it was a comfortable and pleasant experience throughout my stay. Internal connection with MBK next door meant that I didn't have to venture out of the hotel to do my shopping. Good spread of delicious food for breakfast.

  • Stayed: June 2014, traveled on business
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Review collected in partnership with this hotel
Thank yaoungi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pathumwan Princ... H, General Manager at Pathumwan Princess Hotel, responded to this reviewResponded June 24, 2014

Dear Valued Guest,

Thank you for choosing Pathumwan Princess Hotel as your home in Bangkok and for taking the time to share your experience with the TripAdvisor community.

I truly appreciate your feedback and I am very disappointed that you were uncomfortable stay experience at our Hotel Pathumwan Princess.

Your review helped us to re-enforce our service standards and kindly trust that we will work harder for immediate improvement in term of English speaking and effectiveness of communication together with our room conditions.

Although, I cannot turn back the clock on your experience, I hope when you will be traveling back to Thailand you may consider staying with us again so that we may demonstrate the level of service I am confident we can deliver.

Sincerely yours,

Patcharee Petchpiroon
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pathumwan Princess Hotel

Address: 444 Phayathai Rd, | Wangmai, Pathumwan, Bangkok 10330, Thailand
Phone Number:
Location: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Family Hotel in Bangkok
#36 Romantic Hotel in Bangkok
#36 Spa Hotel in Bangkok
#42 Business Hotel in Bangkok
#48 Luxury Hotel in Bangkok
Price Range: $90 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pathumwan Princess Hotel 4.5*
Number of rooms: 455
Official Description (provided by the hotel):
Conveniently located at the epicenter of Bangkok's famed shopping, entertainment and arts district, the Pathumwan Princess Hotel is a multi-award winning property towering above the iconic MBK Center. Blending contemporary comfort with the unmistakable charm and elegance of traditional Thai hospitality, the hotel consistently rates among the highest in both customer service and guest satisfaction, as reviewed by fellow travellers. Favored by corporate guests desiring unparalleled access to the city and holidaymakers seeking an oasis in the center of bustling Bangkok, the Pathumwan Princess Hotel provides sophisticated ambience in the center of the "city of angels." ... more   less 
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Also Known As:
Pathumwan Princess Hotel Bangkok
Pathumwan Princess Bangkok

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