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“Demonstrations downfall”

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Dusit Thani Bangkok
Ranked #108 of 866 Hotels in Bangkok
Paris
Level 4 Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Demonstrations downfall”
Reviewed February 25, 2014

On the way to Australia stopped here for 3 nights & paid in advance for a package of club suite B&B+1 Dinner.
Was told that due to situation no Buffet dinner but instead a 1000BHT voucher when the canceled Buffet dinner was around 2000BHT.
Not a fortune, but making customers pay in advance and than short changing them is not acceptable when you have been given them business for over 20 years.
Polit but stupid personal & lots of many small incidents that should never occur at those high prices & 5 stars status.
There are so many equivalent amazing hotels options around here, so we will book elsewhere and so should you............

  • Stayed February 2014, traveled solo
    • Value
    • Location
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Helpful?
2 Thank TalParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James W, General Manager at Dusit Thani Bangkok, responded to this review, February 27, 2014
Dear Mr. TalParis,

Thank you for meeting with our Resident Manager and for taking the time to address our shortfall on service delivery. Pleae accept my sincere apologies on belaf of my team for the inadequate service. Your comments and observations have been shared with my management team to ensure we rectify and correct these and that we act upon the issues raised in your review

Let me to express my appreciation for your constructive comments as this allows us to focus our efforts on those areas and ensure that our guests do not encounter the same issues in the future.

Thank you for your kind understanding and we look forward to welcoming you back soon at Dusit Thani Bangkok.

Yours sincerely,
Sukanya Janchoo
General Manager
Dusit Thani Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Epsom, United Kingdom
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 23, 2014

Amazing hotel, I wouldn't stay anywhere else in Bangkok. Beautiful lobby and a wonderful welcome, so nice after the heat and grime of bangkok. The rooms are plush and well appointed and the staff look after you really well. Wonderful restaurants too mean you can stay in and be spoiled if you want to.

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
Thank Hemmick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James W, General Manager at Dusit Thani Bangkok, responded to this review, February 25, 2014
Dear Hemmick,

Thank you very much for taking the time to post your feedback during your stay at Dusit Thani Bangkok – short but beautiful letter. We are very delighted to receive your compliments on our staff, services & facilities. Even more than happy to learn you have enjoyed your stay with us.

It was a pleasure having you as our guests at Dusit Thani Bangkok and we look forward to your continuous support. We hope to welcome you back soon.

Yours sincerely,
Sukanya Janchoo
General Manager
Dusit Thani Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calif.
Level 5 Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 23, 2014

What a beautiful hotel in the midst of a bustling city. Our room was spacious, quiet, beautifully appointed on the 9th floor. We were away from the demonstrations down on the street. the staff greeted us with warmth.amazing service. Antony helped us with a driver to tour around the city since we only had overnight in this amazing city. We had a superb Thai dinner in the hotel . Best hospitality , great location and even with the demonstrators across the street in the park we still were made to feel safe , welcome and we will definitely return.. I highly recommend this hotel. I was sorry we only had a night in our amazing room, 902.. great room. Thank you Dusit Thani for making our time in Bangkok so very special.

  • Stayed February 2014, traveled as a couple
    • Value
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Helpful?
Thank allipali62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James W, General Manager at Dusit Thani Bangkok, responded to this review, February 25, 2014
Dear Allipali62,

Thank you very much for the compliments on our services, facilities and for recognizing the service provided by Anthony. We are delighted to learn that you had a comfortable and enjoyable stay with us despite the ongoing protest outside the hotel.

Dusit Thani Bangkok would like to assure every guests of our commitment to their personal safety and security. Indeed, it is our top priority hence we made sure all aspects which contribute to creating a secure and safe environment for our guests is in place.

It was a pleasure having you as our guests. We look forward to your continuous support and we hope to welcome you back soon.

Yours sincerely,
Sukanya Janchoo
General Manager
Dusit Thani Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg
Level 6 Contributor
372 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
Reviewed February 22, 2014 via mobile

This is my 4th stay in 2yrs. But my first on personal trip was for 1night New Year's Eve. Got good deal. Room as low floor. Seems bit dated.

Spoilers: TV was tiny. Shower flooded all the time and was irritating. Wifi was a disaster. Never worked properly from our arrival at 3pm so excuses about New Year's Eve overload was not welcomed. No universal plug point. No small table for enjoying room service. Chairs were there. Complained to management. Expected an apology at check out. But nothing.

Compliments: nice bed. Reasonable breakfast for 5 star but never can compete with Shangrila. Room service cakes and teas were elegantly presented and a wonderful pleasure. Too bad no table available to enjoy this one great experience. Cocktails at outside lovely waterfall koi pond was nice.

Overall, the terrible wifi and flooding shower, with no apologies from hotel at that right time, makes this an average visit for a 5 star hotel.

Tip: be careful of the deal price rooms you might get a bad one. But if you staying longer, pressure the hotel to meet its 5 star reputation as they have to deliver.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank pt2pt3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James W, General Manager at Dusit Thani Bangkok, responded to this review, February 25, 2014
Dear pt2pt3,

Thank you very much for your constructive comments during your recent stay with us. On behalf of my team, I would like to sincerely apologize for all the inconveniences you have experienced. Your comments and observations have been shared with my management team to ensure we rectify and correct these and that we act upon the issues raised in your review. I readily welcome such feedback as this allows us to focus our efforts on those areas and ensure that our guests and visitors do not encounter such issues in the future and I thank you once again for taking the time to detail this.

Despite not having met all your expectations during your last visit, we hope that we will be able to welcome you back soon at Dusit Thani Bangkok and allow us to provide you with the level of service and attention that we failed to do so on this occasion and experience the true Dusit Hospitality.

Yours sincerely,
Sukanya Janchoo
General Manager
Dusit Thani Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 21, 2014

I visited Bangkok with my daughter during 18-20 Feb, 14. Dusit Thani Bangkok used to be famous in Hong Kong, it is the first hotel came up to my mind when I planned my trip. We booked two Superior Rooms and got upgraded to Deluxe Room, what a surprise.The room is clean & tidy, which is good enought for a short stay. We didn't have breakfast in the cafe, yet, the pastry my daugther bought from the gourmet was very nice. We have to pay 4 times higher to get same quality stuff in Hong Kong. There was rally site in front of the hotel, yet, we barely heard any noise in the room at night. We were on free & easy tour, the BTS & MRT are at hotel doorstep, we have saved a lot of travel time. Overall, it's a plesant stay.

  • Stayed February 2014, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Chu Ling F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James W, General Manager at Dusit Thani Bangkok, responded to this review, February 25, 2014
Dear Chu Ling F,

On behalf of my team, I would like to express my appreciation for taking the time to write and share your experience with us during your recent stay at Dusit Thani Bangkok. Thank you very much for the positive review and for the compliments on our service and facilities as well as our location. We are very glad to know you had a comfortable and enjoyable stay despite the rally outside the hotel during your visit.

It was a pleasure having you and your daughter as our guests. We look forward to your continuous support and we hope to welcome you back soon.


Yours sincerely,
Sukanya Janchoo
General Manager
Dusit Thani Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level 4 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 21, 2014

one of best joints in the city that is acclaimed the best by people who visit &stay.clean atmosphere &as well the best in hospitality for which courtisy bangkok is known. nice location well kept place to stay with out any botheration.safe aswell with good secured atmosphere

  • Stayed November 2013, traveled with family
    • Value
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Helpful?
Thank vsraghavan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James W, General Manager at Dusit Thani Bangkok, responded to this review, February 26, 2014
Dear vsraghavan,

My team and I would like to express our appreciation for the positive review and we are all delighted you and your family had an enjoyable stay with us. Thank you very much for the compliments on our staff, services and facilities.

We look forward to your continuous support and we hope that we will be able to welcome you back soon at Dusit Thani Bangkok.

Yours sincerely,
Sukanya Janchoo
General Manager
Dusit Thani Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 17, 2014

Stayed here for 3 night for my husbands 50th birthday. First time in Bangkok and we arrived when the anti government protests were on which were stationed right outside the hotel. Having said that the staff were great and we felt at ease with their advice. Hotel is lovely and our room was upgraded free of charge because it was my husbands birthday. Nice touch, the staff made him a cake and signed a card for him on his special day. The Dusit is in a very good position, Sky train right outside so travelling around Bangkok very easy. The food at breakfast time was varied and very good. Unfortunately most to the restaurants were closed because of the capacity of the hotel due to the protests but that didn't bother us because we were out and about. Then on our last night we had a very nice meal in the Pavillion which was reasonably priced, then we sat in the garden for drinks after. I can highly recommend this hotel, staff here have excellent customer service skills and made our stay very special. If we visit Bangkok again we will definitely book this hotel again.

  • Stayed January 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James W, General Manager at Dusit Thani Bangkok, responded to this review, February 18, 2014
Dear Joanne G,

On behalf of team, I would like to express our appreciation for the positive review and we are all delighted you had an enjoyable stay with us despite the ongoing protest outside the hotel. It is indeed a great pleasure to receive your compliments on our services, facilities and excellent location.

We look forward to your continuous support and to the pleasure of welcoming you back soon at Dusit Thani Bangkok. If we can be of any assistance on your next visit, please do not hesitate to let us know.

Yours sincerely,
Sukanya Janchoo
General Manager
Dusit Thani Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dusit Thani Bangkok

Property: Dusit Thani Bangkok
Address: 946 Rama IV Road, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom , Bang Rak
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#61 Spa Hotel in Bangkok
#65 Romantic Hotel in Bangkok
#73 Family Hotel in Bangkok
#80 Business Hotel in Bangkok
#97 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:5 star — Dusit Thani Bangkok 5*
Number of rooms: 517
Official Description (provided by the hotel):
Ideally located in the heart of Bangkok, known as the 'City of Angels', it sits opposite Lumpini Park with its broad boulevards and expanse of lakes. The luxury hotel is adjacent to both the sky train and subway systems within easy proximity to major business, shopping and entertainment centres. ... more   less 
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Also Known As:
Dusit Bangkok
Hotel Dusit Thani
Bangkok Dusit

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