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“Two trips mixed review”

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Dusit Thani Bangkok
Ranked #100 of 851 Hotels in Bangkok
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
321 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 258 helpful votes
“Two trips mixed review”
4 of 5 bubbles Reviewed March 21, 2013

We visited Bangkok at the beginning and the end of our trip to Thailand, we stayed at the Dusit Thani at both ends and both stays were different, trip1- our welcome could not be better, the girl took us thought to another reception showing us the fine restaurants on the way then a member of staff showed us to our room, the room was large and spacious with a huge bathroom with separate shower,the bed was a king size, the view was poor and looked onto the back of the hotel, breakfast was ample but not worth the 865 baht.
Trip2- we checked in , the receptionist pointed to the lift, we made our way over , turned round she was gone.
The room was tiny, a little mixer shower over the bath, a double bed, the air on is old and doesn't work properly. The view was pretty good.
On entering this hotel it looks grand, the lobby is spectacular the restaurants are expensive,after that its not 5 star, the rooms are very dated and is living on past reputations, it needs upgrading or it will continue to live in the past.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank jimbo367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phansiri M, Director of Marketing at Dusit Thani Bangkok, responded to this review, April 1, 2013
Dear jimbo367,

On behalf of the management and staff of the Dusit Thani Bangkok, I would liket to thank you very much for taking the time to write a review of our hotel. We are disappointed that we did not meet your expectations and would like to extend our sincerest apologies.

Please rest assured that the tired Superior room matter has been discussed with the Engineer Team and our management to foster swift improvements. We also have informed our front office and training departments who will implement target training programs to improve the quality and attitude of our staff to be more consistently responsive and helpful.

Jimbo367, we would like to thank you once again for taking the time and your comments are very valuable and help us to improve and hope that we will be able to welcome you back soon at Dusit Thani Bangkok.

Yours sincerely,

Phansiri Mongkolprasit
Director of Marketiing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,847 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (522)
Date | Rating
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English first
Seattle, Washington
Level Contributor
134 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed March 21, 2013

I stayed six nights at the Dusit Thani Hotel. The staff was very friendly, helpful and always smiling and polite. I was participating in a three day meeting in which we used the ballroom and several other meeting rooms. The rooms were always refreshed and cleaned at the breaks. Refreshments and finger foods were always on time and plentiful. The staff was always ready to assist in providing directions. The food is delicious and there is a wide variety to choose from. Whether for the meals of the day or finger foods during meetings, the food was always top notch. I wasn't the meeting planner who chose this hotel, but they obviously knew what they were doing. The lobbies, public restrooms, bars, restaurants and sleeping rooms are all very clean. It's the attention to detail that makes this hotel so awesome. I highly recommend it.

  • Stayed March 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phansiri M, Director of Marketing at Dusit Thani Bangkok, responded to this review, April 1, 2013
Dear Robert S,

I would like to express our appreciation for the positive review and we are all delighted you had an enjoyable 6-night stay with us during your business and conference trip. Your comments about our excellent service staff, meeting facilies, our cuisines during your conference and hotel facilities are very much appreciated.

In addition, Dusit Thani Bangkok operates an active Facebook page where we share comments, promotions, pictures and interesting information about our iconic hotel. We look forward to your continuous patronage and we hope that we will be able to welcome you back soon at Dusit Thani Bangkok.

Yours sincerely,

Phansiri Mongkolprasit
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 21, 2013

We were only in Bangkok for a few nights, we stayed at Dusit Thani hotel, it was part of our honeymoon package. Staff were very professional and very serious. The hotel is very grand! And this is evident when you take a stroll through and see the board of celebrities and government officials which have stayed at the hotel. Our room was very clean and if I visited Bangkok again, this would be my first choice for hotel.

Room service was very quick and breakfast was quite basic, but still tasted good.

The spa looked really nice, but very pricey. If you take a short walk to the street markets, there are plenty of shops offering massages for £5!

Bangkok as a city is very small and it is easy to catch their metros and find your way round the city. We were advised by a policeman to take a 'tuk tuk' to see some sights which were only a 5 minute walk away. Don't listen to these people, as they are always trying to get tourists to get into 'tuk tuks'. The markets are ok, its full of junk really. You will only need two days max in Bangkok to see all the sights and get a feel for the markets and city.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tas_01g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phansiri M, Director of Marketing at Dusit Thani Bangkok, responded to this review, April 1, 2013
Dear tas_01g,

I would like to express our appreciation for the positive review and we are all delighted you had an enjoyable stay with us during your honeymoon celebrations. It is indeed a great pleasure to receive your compliments on our service staff and hospitality, room service and hotel facilities. We are always happy to hear that you like our hall of fame board and I will definitely pass your message to everyone!

In addition, Dusit Thani Bangkok operates an active Facebook page where we share comments, promotions, pictures and interesting information about our iconic hotel. We look forward to your continuous patronage and we hope that we will be able to welcome you back soon at Dusit Thani Bangkok.

Yours sincerely,

Phansiri Mongkolprasit
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed March 20, 2013

We stayed at the Dusit for three nights en route to Koh Samui. This was our first time in Bangkok and we found the Dusit to be a delight. It's right by the sky train and this give you easy access to the river and all the main attractions. The room was comfortable and well appointed.

The breakfast was excellent, loads of different choices to choose from. They have a nice bar and all in it has everything you would want fron a city break hotel.

If you see teh concierge he will sell yu tickets to the Muay Thai for 2000THB and will arrange a cab to the stadium for you (150THB) these tickets are well worth the money. They give you a sticker which the staff spot and they take you straight in, ringside, superb..

If I were returning to Bangkok I would stay there again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beejjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phansiri M, Director of Marketing at Dusit Thani Bangkok, responded to this review, April 1, 2013
Dear beejjones,

I would like to express our appreciation for the positive review and we are all delighted you had an enjoyable 3-night stay with us during your leisure trip. Your comments about our excellent concierge staff, a variety of our breakfast, hotel facilities and convenient location are very much appreciated.

In addition, Dusit Thani Bangkok operates an active Facebook page where we share comments, promotions, pictures and interesting information about our iconic hotel. We look forward to your continuous patronage and we hope that we will be able to welcome you back soon at Dusit Thani Bangkok.

Yours sincerely,

Phansiri Mongkolprasit
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 19, 2013

We stayed at the Dusit Thani Hotel for 3 nights. What you see on the website is what you get. Great Hotel, good location and staff were wonderful, pleasant and helpful - always very polite. Had a lovely Deluxe room which overlooked Lumpini Park. Clean rooms. The breakfast was great and a vast variety to choose. Lovely cafes and restaurants within the Hotel. Overall wonderful stay.

Room Tip: Request a higher floor with a view of lumpini park.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shirley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phansiri M, Director of Marketing at Dusit Thani Bangkok, responded to this review, April 1, 2013
Dear Shirley T,

I would like to express our appreciation for the positive review and we are all delighted you had an enjoyable 3-night stay in our Deluxe Room whiched overlooked Lumpini Park. Your comments about our excellent service staff, cuisines espcially our breakfast, hotel facilities and convenient location are very much appreciated.

In addition, Dusit Thani Bangkok operates an active Facebook page where we share comments, promotions, pictures and interesting information about our iconic hotel. We look forward to your continuous patronage and we hope that we will be able to welcome you back soon at Dusit Thani Bangkok.

Yours sincerely,

Phansiri Mongkolprasit
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed March 19, 2013

We stayed at this hotel for 3 nights in March 2013. Check in was quick and easy and luggage was delivered very quickly. Only thing was we were given a smoking room and had to request a no smoking room which they did within a few minutes.
For a 5* hotel we were dissapointed with the room. Carpet did not appear to be very clean and we had to keep the air conditioning on to keep a musky smell away during the night. The bathroom although nice the shower door had a big gap and when coming out of the shower it was like walking into a swimming pool on the bathroom floor.

It's convenient for the sky train and MTR. for travel aroung Bangkok

Room Tip: Please tell them your prference there is nothing worse than etting a smoking room when you don't...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brar1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phansiri M, Director of Marketing at Dusit Thani Bangkok, responded to this review, April 1, 2013
Dear brar1956,

On behalf of the management and staff of the Dusit Thani Bangkok, I would like to express our appreciation for the review and compliements on our check-in process and convenient location.

Please rest assured that the tired room matter has been discussed with the Engineer Team and our management to foster swift improvements. We would like to thank you once again for taking the time and your comments are very valuable. We hope you will have a chance to stay with us again to see the improvements.

Yours sincerely,

Phansiri Mongkolprasit
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

This is the second time we have stayed in the Dusit and it does not let you down. From the seamless check-in to the nicely proportioned rooms(not too big but this is city centre hotel) and well appointed with all the bathroom accoutrements you will require.

The hotel is very large with over 500 bedrooms but whilst busy never seems to be crowded.

The breakfast are huge buffet style and well serviced.

Whilst predominantly a business hotel it is perfectly placed to sample the local delights of Seelam Road and easy to venture farther afoot via the sky train or MTM.

If coming to Bangkok this is a great place to have as your haven from the outside world.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flyingtame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phansiri M, Director of Marketing at Dusit Thani Bangkok, responded to this review, March 19, 2013
Dear flyingtame,

On behalf of the management and staff of the Dusit Thani Bangkok, I would like to express our appreciation for the positive review and we are all delighted you had an enjoyable stay with us for your 2nd visit. Your comments about our excellent service staff, breakfast and convenient location are very much appreciated.

In addition, Dusit Thani Bangkok operates an active Facebook page where we share comments, promotions, pictures and interesting information about our iconic hotel. We look forward to your continuous patronage and we hope that we will be able to welcome you back soon for your 3rd stay at Dusit Thani Bangkok.

Yours sincerely,

Phansiri Mongkolprasit
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dusit Thani Bangkok

Property: Dusit Thani Bangkok
Address: 946 Rama IV Road, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom , Bang Rak
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#57 Spa Hotel in Bangkok
#65 Romantic Hotel in Bangkok
#73 Family Hotel in Bangkok
#80 Business Hotel in Bangkok
#89 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:5 star — Dusit Thani Bangkok 5*
Number of rooms: 517
Official Description (provided by the hotel):
Ideally located in the heart of Bangkok, known as the 'City of Angels', it sits opposite Lumpini Park with its broad boulevards and expanse of lakes. The luxury hotel is adjacent to both the sky train and subway systems within easy proximity to major business, shopping and entertainment centres. ... more   less 
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Also Known As:
Dusit Bangkok
Hotel Dusit Thani
Bangkok Dusit

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