Stayed in this hotel a few years ago - quite happy with the hotel then.
Recently stayed another 3 nights in Dec 2013. As the hotel is connected with the BTS Ratchathewi transit station, it is very popular and was nearly fully booked during the Dec holidays.
Customer relationships seemed to have deteriorated as could be seen from staff becoming more overbearing and having a "take it or leave it" attitude. To be fair, the hotel at that time also have many local tourists due to the 'whistle revolution'.
The problem might be due to procedural as staff became very busy answering queries from guests enquiring about wifi charges and charges for so called 'added services like having to pay 59 baht (us$2) for a flask of hot water. This can be overcome by charging more for the hotel rate to include the charges for wifi and convenience services like hot water to make milk for babies.
Another suggestion is to have more handicap friendly access to the nearby BTS train which is one of the hotel's key selling point.
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- Also Known As:
- Bangkok Asia Hotel
- Asia Bangkok Hotel