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“Beautiful Hotel & excellent staff”

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Amari Watergate Bangkok
Ranked #68 of 858 Hotels in Bangkok
Certificate of Excellence
Tweed Heads, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful Hotel & excellent staff”
Reviewed May 15, 2013

Have recently spent 3 nights in this beautiful hotel and would highly recommend to anyone travelling to Bangkok. Our first trip to Thailand and were very impressed with the helpful staff, beautiful surroundings and great food this Hotel offers. The staff are very good at English which we found difficult in other resorts. Breakfast had an impressive variety and the Chinese Banquet was amazing. This is a great location for shopping and I often went off on my own leaving a shopped out hubbie at the pool and felt safe day or night. Oh and the bed and pillows luxurious. Highly recommend.

Room Tip: Grand deluxe room has great views of the city at night
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kerry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciaran B, Manager at Amari Watergate Bangkok, responded to this review, May 16, 2013
Dear Kerry W,

Thank you for your amazing review of the hotel. I was so pleased toread how much you enjoyed your stay and all aspects from the location, breakfast options, comfortable bed and pillows and most importantly the friendly staff all contributed to your experience.

I will be sure to pass on your kind comments to all the team. We are so grateful to you for taking the time out to write and I do hope it won't be long before we are welcoming you back to your "home" in Bangkok.

With warmest regards,

Ciaran Brazil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (978)
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English first
2 reviews
Reviewed May 14, 2013

It really impression 5 star hotel and excellent for everything of the hotel service.
About food delicious and location good view so very close shopping centre we can abit walk to anywhere.it very cleaned and comfortable.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Piyapo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciaran B, Manager at Amari Watergate Bangkok, responded to this review, May 15, 2013
Dear Piyapo,

Thank you for your wonderful review of the hotel. I was delighted to read you had such an enjoyable stay with us and that the location, service, food and room cleanliness all contributed to this. I will be sure to pass your kind words to the team.

We really appreciate you taking the time to write and I hope it won't be too long before we are welcoming you back to your "home" in Bangkok.

With kindest regards,

Ciaran Brazil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed May 14, 2013

I stayed 4 nights in the beginning of May.

The Concierge team headed by Manager Mr Pui was precise, dedicated and warmhearted.
Always trying their best to please and going the extra mile.

Internal communication of room service requests were met and completed within 15 mins.
Eg: champagne flutes and ice bucket , wine glasses.

Very thoughtful amenities such as top quality wine and bottle opener in grand deluxe room.

GM was visible and always happy to chat up the guest enquiring the comfort of their stay.

Room design a little dated, but its alright.

Cannot wait for them to complete their renovation.

There's too many hotels around that are newer and its rather competitive .

Room Tip: Grand deluxe for unlimited wifi Executive for new rooms ?
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BubblesEito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciaran B, Manager at Amari Watergate Bangkok, responded to this review, May 15, 2013
Dear BubblesEito,

Thank you for your wonderul review of the hotel. I was delighted to read you had such an enjoyable stay and that Khun Pui and his team looked after all your needs and requests so well. I was also pleased to hear our response times to your internal requests were good too.

As you mentioned Mr Pelletier our General Manager is always available to our guests and leads the team from the front. The room enhancements continue but please do let us know for your next visit and we will do our best to accommodate you in a refreshed room.

Thank you so much for taking the time out to write and we look forward to welcoming you back to your "home" in Bangkok very soon.

With warmest regards,

Ciaran Brazil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 13, 2013

Stayed here twice for two nights each time at the beginning and end of our two week honeymoon in Thailand.

Location is great for shopping both in the Platinum fashion mall or on the street where there is also plenty of food options.
We had a deluxe room on our first stay which was definitely tired and in need up of refurbishment which to the hotels credit is underway. Bed was very hard and bathroom had chipped tiles and mould. Did get a lovely welcome with bottle of wine and cake though, nice touch.
On our second stay we were upgraded to a refurbished executive room as hotel was full. Downside was that it was a smoking room (despite request for non smoking room when booking months ago) and we not being smokers were put off by the continual smell. On Appearances the new rooms look much better. Bed much more comfortable! On further use and inspection it does look like the refurbishment was done on a strict budget and attention to detail lacking in many areas. Was excited by the rain drop shower head but drain could not handle it and had to turn the shower off twice during my shower to let the water drain as it was flooding the bathroom.
Service on both stays was great as were the treatments in the spa. Having to pay for Internet, not so great.
Overall an OK stay but have had much better else where.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bigmac_1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciaran B, Manager at Amari Watergate Bangkok, responded to this review, May 15, 2013
Dear bigmac_1974,

Thank you for your kind review of the hotel. I will start with the positive elements of your stay and was pleased to hear that we added some nice touches to mark such a special occasion, also great to hear that our staff were so attentive and the spa treatments were good too.

Regarding the allocation of your room, I apologise profusely that you were given a smoking room, I appreciate this is far from ideal and should not have happened and we have addressed this with our Front Office team.

For the quality of the rooms, as you kindly mentioned, we are in the process of updating all rooms and are also very aware for the need to keep our product fresh. For the room that you stayed in, there should be no issue with the drain and I have raised this with our maintenance department to review as I appreciate you should not have to turn off the flow mid shower.

Once again, I do hope you will accept my sincerest apologies for the shortfalls in room quality on this occasion, it is not indicative of the hotel product and if you were thinking of returning to Bangkok, we would relish the opportunity to welcome you back and show you great not just the service can be, but also our refurbished product. Please feel free to contact me directly if you wish to make any arrangements.

With kindest regards,

Ciaran Brazil
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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 12, 2013 via mobile

Great for a quick stop off whilst travelling via Bangkok. Would probably stay at a bigger complex if staying for more than 3 nights. The hotel was good quality with good service. Location was good. Bar was good and looked after the kids!!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciaran B, Manager at Amari Watergate Bangkok, responded to this review, May 15, 2013
Dear Chris M,

Thank you for your great review of the hotel. I was pleased to read you had a good stay with us and I will be sure to pass your kind words to the team especially at the bar and pool area where they looked after your kids so well.

We really appreciate you taking the time to write and hopefully we will be welcoming you back to your "home" in Bangkok very soon.

With kindest regards,

Ciaran Brazil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 12, 2013

We stayed here for three nights in May 2013. Walking in from the street was like walking into paradise, with the foyer being really cool and having fresh flowers and nice decor. We were upgraded for free to the executive level because it was our honeymoon. We were given a free drink pass because we had to wait for our new room, but we only waited five minutes.

The room was perfect and soon after the doorbell rang and we were given a bottle of champagne and a honeymoon cake. We had access to the executive lounge which gave us free brekkie, but the best part was happy hour - complimentary food and one drink each, including cocktails. The lounge has an outdoor area with awesome views. Overall, we loved our stay and didn't want to leave.

Also, the location is great - directly opposite is a shopping centre and there are street vendors all around too. You can walk to MBK, Siam Paragon, Siam Discovery etc. Easy cab ride to Grand Palace and other tourist sites such as Khoa San Road. The staff call a cab for you and tell the driver where to take you. They also tell you how much it should cost so you don't get ripped off. Love this place!

Room Tip: Executive is great
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shellbo_peep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciaran B, Manager at Amari Watergate Bangkok, responded to this review, May 15, 2013
Dear Shelley B,

Thank you for your wonderful review of the hotel, I was thrilled to read how much you enjoyed your time with us and with it being your honeymoon, that we we able to add some extra touches which helps to make the occasion even more special.

It was great to read you enjoyed the benefits of the Executive Lounge and the great views, also the location and most importantly that our staff were so helpful.

We are very grateful for you for taking the time out to write and share your experience. We wish you both a long, happy and healthy life together and hope that we will see you back at your "honeymoon home" in Bangkok very soon.

With kindest regards,

Ciaran Brazil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 11, 2013

I went to this hotel in Dec 2012. It was a trip for relaxation & shopping.

This hotel is situated just opposite Platinum Shopping Mall. Very convenient. It is not very near to any train station. If you don't mind walking, it is very accessible to many other shopping malls within 15 to 20 mins walking distance.

Within 5 to 8 mins walk, you will be able to access a stretch of street with massage places. There is a Tom & Tom cafe that serves very good Club sandwiches. So if you are hungry in the middle of the night but worry about local food, you can grab 1 of the sandwich from Tom & Tom.

I 1st visited this hotel back in 2006, it was a fantastic experience. However, my recent stay in 2012 have indicated that this hotel has run-down quite a fair bit. The room floor was not vacuum through out my 9-day stay there. Can feel the spring in the bed. The housekeeping effort is not consistence. Some days will provide all towels, some days only provide bath towels.

Overall, the experience is still good just that the room could have been better maintained. I have a good time there no matter what happened.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trac3yT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciaran B, Manager at Amari Watergate Bangkok, responded to this review, May 15, 2013
Dear Trac3yT,

Thank you for your kind review of the hotel. I am glad to hear that overall your experience was positive and you had a good stay.

I was very sorry to read of the shortcomings in our housekeeping department which we will address with the team and please accept my sincerest apologies about this.

Regarding the quality of your room, we totally understand and agree that we need to keep our product fresh and we are currently updating all our rooms but as you will appreciate for a hotel of this size, it does take time.

We really appreciate you taking the time to write and your review was very constructive. We take all feedback seriously and promise to action wherever possible.

I sincerely hope it won't be too long before we are welcoming you back to Amari Watergate Bangkok.

With kindest regards,

Ciaran Brazil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amari Watergate Bangkok

Property: Amari Watergate Bangkok
Address: 847 Phetchaburi Road, Bangkok 10400, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Bangkok
#38 Family Hotel in Bangkok
#41 Romantic Hotel in Bangkok
#61 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:5 star — Amari Watergate Bangkok 5*
Number of rooms: 569
Official Description (provided by the hotel):
Feel the excitement of Bangkok at your very doorstep. Amari Watergate Bangkok puts you in the heart of the vibrant Pratunam neighbourhood in downtown Petchburi, known for its bustling landscape of shopping bazaars and lifestyle malls. At the 5-star Amari Watergate hotel, you are just steps away from all it has to offer. ... more   less 
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Also Known As:
Amari Watergate Bangkok Hotel Bangkok
Hotel Amari Watergate

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