Rooms are comfortable, clean and good. For the price, it is good value esp on a 4 start property. Hotel can be directly accessed from Don Muang airport using a skybridge. Only annoying thing is the long check in time and certainly the staffs need to improve here.More
My wife and I are currently staying at the hotel in room 4085, the room is above average for the price of what we would get in Perth Western Australia. The staff are all very helpful , and try their best. We have had some issues though. The fantastic pool area has no bar. Service is from a phone left on the poolside area desk. It is also locked at 2100hrs at night! Just when the temperature is right, and you have finished dinner for the evening. The coctails are way overpriced, and the smallest you will find in Thailand. If you ask for no ice, you end up with a coctail the size of a thimble. The staff are friendly, and very helpful, but most of them have very little english. The main Zeppelin restaurant does not have a spirits menu, and they will admit to only having three drinks, if you go to the Henry J Bean restaurant after 1700hrs you will see a wide selection on the shelves, but they do not know what they have. Generally a pleasant stay, but really marred by the total lack of facilities at the poolside area. and the locking of the outside area doors after 2100hrs. You cannot even go for a walk. breakfast is very ordinary. the food is not replenished quickly, the juices are tinned. and most of the cooked food is cold. We ate about 0830 and obviously some of the food had been sitting there since 0600hrs. Main benefit to the hotel is you can walk across to the airport and not have to brave the Bangkok traffic to get to the airport
Dear meloury,
Thank you for staying with us and also for your review of our property. We are glad to hear that you enjoyed our accommodation, the location as well as our friendly and helpful staff. We will pass on your comments to our team members.
Please note we have taken on board your comments regarding the poolside area, the breakfast and the restaurant, and will find ways to improve on these areas.
However, we would like to point out that the poolside area is closed off after 9pm for safety reasons. Your wellbeing at out hotel is our priority and this is why we have taken this precautionary measure.
Thank you again for the feedback and we do hope to have the opportunity to welcome you back again.
Kind regards,
Management
I would of 5 star this hotel but they nickel and dime everything so nothing is included. Service below average for Thailand. Rooms are large,no odors and modern (had a remote to work lights/ac next to bed). Everything seem to work fine. Bed had a pillow top mattress and the pillows were soft, also. Nice bathroom with lots of extras plus hot shower with good pressure. Interesting view of canal behind hotel from our room. Didn't eat there but had something at the terminal. Extra charge for internet and breakfast not like most places in Thailand with these included so for the price not a great value just a perfect location for next day travel..
Dear nblapaz,
Thank you for sharing your experience with us. While it’s great that you liked our location, accommodation and facilities, it is disappointing to learn that our services did not meet your expectations. We have communicated your feedback to our team so that we can continue to improve the quality of our service.
In regards to the internet access, we just wanted to inform you that we give unlimited Internet in guest rooms and public areas, for all in-house guest.
We hope to have the opportunity to welcome you back to Amari Don Muang Airport Bangkok and would like to thank you once again for your detailed review.
Kind regards,
Management
Super nice room, it was almost a joke for us (as backpackers) to have a sleep in heaven.
I only have one bad thing to say about this hotell and that is that the staff in the restaurant didn't treat us to well.
After spending a night without any sleep and waiting for the room to get cleaned, we waited in the restaurang (obviously looking tired and all that) and they really looked down on us.
We have just as much right to be in that area as any body else, and we payed the same price.
I think people would understand that. And it wasn't like we did anything wrong more than looking awfully tired.
Anyways! We had, like I said one night sleep in heaven!
Dear JohannaPettersso,
We thank you for taking the time to leave your impressions and experience during your recent stay with us. Whilst we appreciate the positive comments regarding our nice room, we will be thoroughly review the aspects of your stay which were not up to your expectations, our goal is to make each guest feel the comfort and convenience we can offer, and we apologize for an unpleasant you have experienced on that aspect. We are truly committed into serving our guests well, and it troubles us to hear that our customer service has been deemed less than satisfactory by you. Please know that we will definitely see to it that this does not happen again.
Thank you for choosing to stay with Amari Don Muang Airport Bangkok and hope to have the chance to showcase the improvements we have should you stay with us again.
Kind regards,
Management
All in all, not bad for an overnight stay if flying in/out of Don Muang Airport. Besides the mold issue in the shower, room was fairly adequate. A/C was nice and quiet, which is usually not the case in many hotels around here. Bed was comfortable and clean. Breakfast buffet had many selections, however, quality of food was poor. Service overall I would rate as average.
Convenience of location would be enough for me to consider returning to this hotel. Skywalk links from the hotel to the airport. Had it not been for the couple of issues pointed out earlier, I would have rated a 4 star.
This was a surprising find. I have flown in and out of DMK about a dozen times in as many months. This time I needed a brief overnight for an early flight out. The location is perfect. There is a "secret" walkway from the airport over the highway and rail line and into the hotel lobby.
The staff is very friendly and have good language skills. We had a late lunch at the very good Asian buffet right off the walkway for 120฿ each, all you can eat. What a bargain. We also had a nice dinner later (that cost a bit more but was worth it).
The room was very nice. You cannot hear any airport noise from anywhere inside the hotel. A pool, sauna and fitness club rounded out the bill. Too bad we had to fly out at 7:00 am for Isan.
Dear Redwoodresident,
Thank you so much for taking the time to write about your recent experience with us. We take great pride in the service and hospitality we bring to our guests, so I will be sure to share your experience with the team. Our property is indeed very convenient accommodation near Don Mueang Airport. All of our rooms are outfitted with soundproof glass so you are guaranteed a quiet, restful night’s sleep.
We hope to have to opportunity to host you again sometime in the near future.
Kind regards,
Management
