What a disappointing finish to a great holiday was this hotel, stayed for 4 nights from October 29 in a executive room. Arriving at about 8pm after 12 hours of travel we were shown to our room the first thing on our mind was to have a shower and freshen up however our lights did not work in our room and had to ring for someone to come and fix them only to be told that one of the lights could not be fixed as they didn't have the parts so we had to have no light beside the bed and this is one needed to turn on so you can see the panel that operates everything thank god for iphone flash light. Had a terrible nights sleep on the so called renowned luxury bedding PULLMAN BED it had lumps which stuck into your back. Air Conditioning was not working properly and was fixed on our last day. We left our room at 5am to do a tour on one of the days and came back to our room about 6pm only to find that it had not been made up i spoke to the ladies at the front desk and was made to feel like it was my fault that i didn't put on the make up my room sign to which i replied that i had and after a phone she came back and said they were busy today and would do it straight away when we came back to our room it had been quickly made up with a torn sheet. The bathroom had a ornament where they put the towels it had a thick coating of dust on it i wrote a message on it in the dust and still there when we checked out i even showed one of the staff once again all full of sorry's but nothing was done. When getting a taxi from out the front make sure you take the number down of the taxi as we were ushered into a taxi by the staff that wouldn't put the meter on and tried to rip us off, only when i said i was calling the police he pulled up and let us out, other hotels in bangkok take the number down the staff member just went back to talking to other staff. Also whilst we were there we kept on getting a phone call from australia it was not a number we recognised so we asked our daughter to ring the number and it was ACCOR ringing asking to sign up to their club, how stupid are they, yeah ring a person whilst they are overseas. My daughter told them about our problems and they said ok no worries and hung up. This is the second time this year i have had problems with Accor hotels and after assurances from the Accor COO Pacific i thought i would give it another go, i even sent him an email that i was going to stay at an Accor Hotel again i'm really glad he didn't do anything about my stay i got to see that they are bad and not to waste my money. they ruined our present from our kids for our wedding anniversary earlier this year and now ruined the last part of our holiday. Oh one good thing we were very impressed with a young lady who tried to make our stay enjoyable a big thank you to Bella.
- Official Description (provided by the hotel):
- Pullman Bangkok Hotel G is ideally located on Silom Road, in the heart of the business and entertainment districts. This 38-story property is the first true Lifestyle hotel on Silom Road. Enjoy a short stroll to countless local attractions and the Chong Nongsi station - home to the Bangkok Sky train and Silom underground station. The hotel also provides easy access to the expressways, and is only 40 minutes from Suvarnabhumi Airport.The newly renovated hotel not only offer design yet functional rooms but is also completed with cutting-edge restaurant and bars. ... more less
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- Also Known As:
- Sofitel Bangkok Silom Hotel Bangkok
- Accor Silom Bangkok
- Bangkok Sofitel
- Sofitel Silom Bangkok