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“Excellent location! Trendy bars and lobby! Great service!”

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Pullman Bangkok Hotel G
Ranked #89 of 852 Hotels in Bangkok
Certificate of Excellence
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3,043 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (312)
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Leuven, Belgium
Level Contributor
109 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 bubbles Reviewed September 18, 2013

We stayed in the Pullman Hotel G along Si Lom Road in Bangkok one night in August 2013 and one night in September 2013. This hotel was the previous Sofitel Silom and is part of the Accor chain. Even though the owners remained the same (the Accor group) the hotel has undergone quite a few changes making the new Pullman quite different from the former Sofitel. To start the former bakery at the entrance has been liquidated and replaced by a (fancy) hamburger restaurant. The spacious pleasant Sofitel lobby has been redesigned and downsized aiming to give the guest a more cool and urban-modern feel. The reception area has been converted into what can best be described as a stand-up desk with the Accor staff registering arriving guests by means of laptop computers instead of the more usual desktops. Over the whole length of the side-wall of the lobby a bar has been constructed with accompanying stools. A DJ plays cool-vibe music in the evenings. The walls are bare brick, painted white. Aside from the bar there is very limited seating available. The new interior results in a much more cramped and less luxuriously spacious feel than was the case in the Sofitel lobby. Leading to the lifts swing chairs/sofas are suspended from chains for guests to relax in (sic!). The lifts have been equipped with large LCD screens showing video loops of hip, cool, young people contorting themselves repetitively into various dance moves at the tones of trendy music. The room we were given the first night was a so-called ‘white room’. If you wonder why they call it a ‘white room’ then know that the reason is because it is – well… - white… White with here and there some black. The old (tired) furniture of the former Softel standard rooms has been given a new lease of life with a re-upholstery consisting of white linen slipcovers that look suspiciously like items from the latest IKEA catalogue. The result is a rather clinical, cold room which – on closer inspection – leaves a frumpy image (with the slipcovers creasing up on the edges and after sitting on them). To give you an idea of what the room feels like try imagining sleeping in an Apple shop. That should get pretty close to the experience of spending a night in the so called ‘white rooms’. I can imagine this room design is likely to trigger very divergent reactions. I believe you’ll either love it or hate it. In a way what the designers did is commendable: give the tired rooms a new lease of life with as little as possible money. I guess with no budget the result is just about as good as you can hope for. The second night we stayed in this hotel we were (Hallelujah!!) upgraded to an executive room. It turned out those are the old rooms of the Sofitel without slipcovers and without white paint. As for the rest of the hotel: the bar remained virtually unaltered. The breakfast area – Le Mistral - named after the notorious wind of the homeland of the Accor group looks like the Mistral wreaked havoc on the furniture. Pieces of upholstery are coming off the chairs, floor boarding is worn, tables are scratched – in short: time for a make-over. I hope they don’t use slipcovers again though because sleeping in an Apple shop is enough, I don’t need to have breakfast in the company canteen… The former (overpriced) wine bar annex restaurant V9 we gave a miss. It’s now been recycled into ‘Scarlett’. We gave it a miss after the very bad experience of years ago when bad food (very shameful for a French hotel!!) was combined with stingy common-place wines (a mortal sin for a French chain) and topped with a bill of 12,000 THB for two persons. Apart from all the changes to the hotel it became also apparent that apparently staff selection is of a different level in Pullman hotels. While most of the Sofitel staff were amazingly customer focused and had excellent command of English and managed to pre-empt every need, the new staff was far less performant. What bothered me most was the incredible drop in English skills. The (very friendly!) young lady at reception told me all sorts of things at check-in but sadly I did not manage to understand what she was saying. It’s clear that the management of the Si Lom Pullman does not believe in investing in staff training by means of language courses. Amazing in a hospitality industry that is supposed to bank on communication with guests.

Was this a nice stay then ? Yeah – I guess so. The bedding was good. The mattress comfortable. The rooms were quiet and clean. The views are great. The aircon worked and the range of the breakfast buffet was ample. Would I stay here again ? Maybe for one or two overnights – yes. If I have to stay longer, I’ll go elsewhere. The good news is that the Sofitel opened its doors at Sukhumvit just in case you start suffering from snow blindness in the Pullman.

Room Tip: If you don't like white - ask for an 'executive room'
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marc A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanPullmanG, Resident Manager at Pullman Bangkok Hotel G, responded to this review, September 26, 2013
Dear MarcLeuven_Belgium,

Thank you for taking the time to share your experience on trip advisor and we would also like to thank you for your kind words of your stay with us.

We would like to apologies that some aspects of your stay were not to your exacting expectation. We have noted your invaluable feedback, and I will personally share them with the relevant departments.

Rests assure that the necessary amends will be in place, and we look forward to welcome you back again soon.

Yours sincerely,

Dan Benzaquen, Mr.
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed September 18, 2013 via mobile

I spent 2 days here, in an executive room.
Lovely, clean room, with an amazing view of the city.
Large bed, which was one of the best I've ever slept on.
The executive lounge was great. Eating breakfast overlooking the city, or evening cocktails watching the night draw in.

The vibe of the hotel is hip, with nice lighting, TV's in the elevators showing arty videos and some rooms are all white.

The staff, I found to be brilliant. Very helpful and friendly. Top class service.

Location, if you don't mind a 10 min walk, you can get to two Skytrain stations, PatPong and Silom shopping centres. So it's good for food and drink locally if you wish (Which I did, thanks to high hotel prices.... See below)

The only thing I didn't enjoy about the hotel, where the prices of food and drink. Everything was quite overpriced, and then on top of that you also need to add on service charge of 10% and tax.
They really should include these in the advertised prices.

I would love to go back, or even try another Pullman hotel somewhere.
Thanks for making my short stay feel very relaxing.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hailfire101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanPullmanG, Resident Manager at Pullman Bangkok Hotel G, responded to this review, September 26, 2013
Dear Hailfire101,

Thank you for taking time to share your experience on Trip advisor.

We are very happy to hear that you like our hotel's location as well as our new refurbishment. We are also thrilled to hear that you find our accommodation, our executive lounge and staff service exceeding your expectations.

However, I do apologize that the prices of our food and beverages did not meet your expectation. Please do note that in Thailand, any goods and services transactions are subjected to tax and service charge and it is with much regret that we have to adhere to the rules and regulations. I do seek your kind understanding on this matter.

We look forward to welcoming you back to the hotel again when you are in Bangkok and look forward to you experiencing the same levels of service and professionalism that you encounter during your last stay with us.

Yours sincerely,

Dan Benzaquen, Mr.
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed September 17, 2013

Nice room with great space, big bathroom with a comfort bath-tub.
Must enjoy a moment of an relax afternoon tea then the appetizer before the dinner.
Staffs are nice, good attitude, helpful and friendly.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JsshaneT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanPullmanG, Resident Manager at Pullman Bangkok Hotel G, responded to this review, September 26, 2013
Dear Jsshanes,

Thank you for taking time to share your feedback on trip advisor regarding your recent stay with us.

I was very pleased to read that you enjoyed your stay and appreciated the friendliness, assistance of our staffs and enjoyed your stay with us. Your kind words will be passed on to our teams. This will certainly motivate them to keep up the good work.

We all look forward to welcoming you again on your next visit to Bangkok.

Yours sincerely,

Dan Benzaquen, Mr.
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chiang Mai
Level Contributor
102 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed September 15, 2013

This classy hotel ( the old Sofitel), is located at the quiet end of Silom, maybe 10 minutes walk to the BTS and night markets/clubs. The staff are welcoming and attentive, the rooms are very upmarket and I think all rooms would have excellent views.
We were upgraded and I can recommend the Club Lounge for a quiet break and evening drinks. We did breakfast there one morning, it was okay but nowhere near the selection available in the main restaurant.
The bar/restaurant on the 37th floor is magnificient, classy with numerous western wines and foods at reasonable prices for travellers. Spectacular views here too.
The ground floor has a couple of coffee shops/bars/restaurants. We tried 25 degrees on the ground floor and it was pretty okay for beer and burgers.
The fitness centre is well equipped with sauna and steam rooms . The swimming pool is quite small and mostly under cover, but a pleasant spot with attentive staff from the bar and okay selection of food. Would recommend.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PeterAUCNX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanPullmanG, Resident Manager at Pullman Bangkok Hotel G, responded to this review, September 23, 2013
Dear Aulynch,

Thank you for your review and choosing Pullman Bangkok Hotel G as your preferred choice of stay whilst in Bangkok.

We are glad that you like the location of our hotel. It is our pleasure to receive your positive feedback in regards to your recent stay with us and to find our accommodation, hotel facilities, staff service & food selections exceeding your expectations. I will be sure to relay your positive remarks to the rest of our team as we continue to make improvements on our product & services.

We look forward to the next pleasant opportunity of welcoming you back in the near future.

Yours sincerely,

Dan Benzaquen, Mr.

Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Bangkok Hotel G

Property: Pullman Bangkok Hotel G
Address: 188 Silom Rd | Bangrak, Bangkok 10500, Thailand (Formerly Sofitel Bangkok Silom)
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Romantic Hotel in Bangkok
#40 Family Hotel in Bangkok
#52 Spa Hotel in Bangkok
#62 Business Hotel in Bangkok
#79 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Bangkok Hotel G 5*
Number of rooms: 469
Official Description (provided by the hotel):
Pullman Bangkok Hotel G is ideally located on Silom Road, in the heart of the business and entertainment districts. This 38-story property is the first true Lifestyle hotel on Silom Road. Enjoy a short stroll to countless local attractions and the Chong Nongsi station - home to the Bangkok Sky train and Silom underground station. The hotel also provides easy access to the expressways, and is only 40 minutes from Suvarnabhumi Airport.The newly renovated hotel not only offer design yet functional rooms but is also completed with cutting-edge restaurant and bars. ... more   less 
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Also Known As:
Sofitel Bangkok Silom Hotel Bangkok
Accor Silom Bangkok
Bangkok Sofitel
Sofitel Silom Bangkok

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