We stayed in the Pullman Hotel G along Si Lom Road in Bangkok one night in August 2013 and one night in September 2013. This hotel was the previous Sofitel Silom and is part of the Accor chain. Even though the owners remained the same (the Accor group) the hotel has undergone quite a few changes making the new Pullman quite different from the former Sofitel. To start the former bakery at the entrance has been liquidated and replaced by a (fancy) hamburger restaurant. The spacious pleasant Sofitel lobby has been redesigned and downsized aiming to give the guest a more cool and urban-modern feel. The reception area has been converted into what can best be described as a stand-up desk with the Accor staff registering arriving guests by means of laptop computers instead of the more usual desktops. Over the whole length of the side-wall of the lobby a bar has been constructed with accompanying stools. A DJ plays cool-vibe music in the evenings. The walls are bare brick, painted white. Aside from the bar there is very limited seating available. The new interior results in a much more cramped and less luxuriously spacious feel than was the case in the Sofitel lobby. Leading to the lifts swing chairs/sofas are suspended from chains for guests to relax in (sic!). The lifts have been equipped with large LCD screens showing video loops of hip, cool, young people contorting themselves repetitively into various dance moves at the tones of trendy music. The room we were given the first night was a so-called ‘white room’. If you wonder why they call it a ‘white room’ then know that the reason is because it is – well… - white… White with here and there some black. The old (tired) furniture of the former Softel standard rooms has been given a new lease of life with a re-upholstery consisting of white linen slipcovers that look suspiciously like items from the latest IKEA catalogue. The result is a rather clinical, cold room which – on closer inspection – leaves a frumpy image (with the slipcovers creasing up on the edges and after sitting on them). To give you an idea of what the room feels like try imagining sleeping in an Apple shop. That should get pretty close to the experience of spending a night in the so called ‘white rooms’. I can imagine this room design is likely to trigger very divergent reactions. I believe you’ll either love it or hate it. In a way what the designers did is commendable: give the tired rooms a new lease of life with as little as possible money. I guess with no budget the result is just about as good as you can hope for. The second night we stayed in this hotel we were (Hallelujah!!) upgraded to an executive room. It turned out those are the old rooms of the Sofitel without slipcovers and without white paint. As for the rest of the hotel: the bar remained virtually unaltered. The breakfast area – Le Mistral - named after the notorious wind of the homeland of the Accor group looks like the Mistral wreaked havoc on the furniture. Pieces of upholstery are coming off the chairs, floor boarding is worn, tables are scratched – in short: time for a make-over. I hope they don’t use slipcovers again though because sleeping in an Apple shop is enough, I don’t need to have breakfast in the company canteen… The former (overpriced) wine bar annex restaurant V9 we gave a miss. It’s now been recycled into ‘Scarlett’. We gave it a miss after the very bad experience of years ago when bad food (very shameful for a French hotel!!) was combined with stingy common-place wines (a mortal sin for a French chain) and topped with a bill of 12,000 THB for two persons. Apart from all the changes to the hotel it became also apparent that apparently staff selection is of a different level in Pullman hotels. While most of the Sofitel staff were amazingly customer focused and had excellent command of English and managed to pre-empt every need, the new staff was far less performant. What bothered me most was the incredible drop in English skills. The (very friendly!) young lady at reception told me all sorts of things at check-in but sadly I did not manage to understand what she was saying. It’s clear that the management of the Si Lom Pullman does not believe in investing in staff training by means of language courses. Amazing in a hospitality industry that is supposed to bank on communication with guests.
Was this a nice stay then ? Yeah – I guess so. The bedding was good. The mattress comfortable. The rooms were quiet and clean. The views are great. The aircon worked and the range of the breakfast buffet was ample. Would I stay here again ? Maybe for one or two overnights – yes. If I have to stay longer, I’ll go elsewhere. The good news is that the Sofitel opened its doors at Sukhumvit just in case you start suffering from snow blindness in the Pullman.
- Official Description (provided by the hotel):
- Pullman Bangkok Hotel G is ideally located on Silom Road, in the heart of the business and entertainment districts. This 38-story property is the first true Lifestyle hotel on Silom Road. Enjoy a short stroll to countless local attractions and the Chong Nongsi station - home to the Bangkok Sky train and Silom underground station. The hotel also provides easy access to the expressways, and is only 40 minutes from Suvarnabhumi Airport.The newly renovated hotel not only offer design yet functional rooms but is also completed with cutting-edge restaurant and bars. ... more less
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- Also Known As:
- Sofitel Bangkok Silom Hotel Bangkok
- Accor Silom Bangkok
- Bangkok Sofitel
- Sofitel Silom Bangkok