It started with internet requested early booking and was inform that early booking is available upon room availability. I arrived at Bangkok early 04.09.12 and check inn around 8:45 my little girl whom is 3 is very tired and sleep in her mother's arms.I was frown upon when i asked if i can check inn earlier, i was told they have the room but hotel policy prevent early check inn and that i should pay a half a day price for room fee. The receptionist name Nat whom is bit rude explained to me that if i was arrive at 10 am it should be ok, but i arrived apparantly 1and :15 hour earlier than usual. I told her that i can wait till 10 am then to check inn, she said it is as bad lointering around the lobby apparantly. And that she can arrange a ealier check inn after all to get rid of ua lointering in the lobby with sleepy 3 years old child. I asked then if i can get help with my luggage inside the car down in the parking lot, i was met with blank stare.
Then another older lady receptionist heard me getting upset and said i carry the bags myself then she quickly intervene and arrange everything in nice professional way and even print out second keycard for me to use and show my wife to the room while i went down with bell boy to get the bags.
The room is excellent and spacious, the bath room is not the best out there and need re-paint but it is clean. The wall thin and you can hear yours nabour talking, not much for privatecy.
The food is ok, except the Pad Thai is excellent my wife and child love it.
The staffs seem nice, except the receptionist Nat. The location is central but nothing at walkin distant. there a mini mart, close to the appartment but nothing special.
Will not be staying here again due to receptionist. I don't want to be scowl or frown to like some bad Thai that try to cheat few hours to stay at a hotel i get better service at Fraser and half the price acros the street iam sure.