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“The best Executive Lounge!” 5 of 5 bubbles
Review of JW Marriott Hotel Bangkok

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JW Marriott Hotel Bangkok
Ranked #31 of 849 Hotels in Bangkok
Certificate of Excellence
Karon, Thailand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The best Executive Lounge!”
5 of 5 bubbles Reviewed May 9, 2013

The service at the executive lounge is outstanding. I was in a real bind with some complicated changes in my travel while trying to maintain clients. Taviporn, who works on the executive floor spent a lot of time on fixing this problem and made my business trip a success! Taviporn went above and beyond to help me!

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, May 9, 2013
Dear Stephen W

I like to thank you for posting a review about your recent stay at the JW Marriott Bangkok on this forum.

It is with much pleasure to read the favorable comments you have made on Khun Taviporn. I will gladly share your feedback with the associates at the Executive Lounge as I know that they see this as an encouragement to continue taking extra care of all the guests.

Wishing you all the best and sending you very best regards

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,316 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (482)
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Canberra
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 9, 2013

The JW in Bangkok really is one of my favourite hotels in Thailand. The location is great if you like the Sukhumvit area. It's convenient to the BTS system so its easy to move around the city and for a business traveller to get to where you need to be. JW's look after their staff and they in turn look after their guests. There's a lot of family feel and loyalty and the attention staff give to guests really is extraordinary, even by Thai standards.
As a JW regular, I have to say the Executive Club Lounge is a really special place. The staff really extend the idea of looking after and helping their guests. I always get the warmest welcome, even when just off a plane. The Butler teams including associates like K.Joom, k.Apinya, k.Aom and k,Ging always remember me and what I like, no matter how long I have been away. The Lounge offers great food, a full drink service and a comfortable sanctuary to work undisturbed during the day and that is very welcome. This is a really special place and I recommend it.

  • Stayed August 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank idhau123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, May 9, 2013
Dear Idhau 123

I like to thank you for the review you have posted on this forum recently. I am happy indeed to learn that you appreciate the location of the hotel and that the JW Marriott Bangkok has become your favorite place to stay when in Thailand.

The associates at the Executive Lounge go out of their way to constantly take good care of the guests. Many travelers and guests have complimented them and you have now added your voice as well. I much appreciate your favorable comments and I know that the associates in the Lounge will be very happy as well to see that their efforts are recognized.

Thank you for your loyalty and thank you for staying at the JW Marriott Bangkok again and again.
Best regards

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, Virginia
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed May 8, 2013

I stay in Bangkok at least 5 weeks out of the year and the JW Marriott is always my first choice of accommodations. From the wonderful management of "Meow" at the front desk to the executive floor staff of Babe, A, Pui and Manager Potsavee . They make sure that all accommodations are in order and they are of the highest calibre of staff I have seen. I can't say enough about Mimi, Aphinya, Aum, Joom, Chaba, Apple, Supoaporn, and Fur in the Executive Lounge..they are THE BEST!! Lip and Kae are wonderful chefs from breakfast, to happy hour, to the BBQ. Everything was excellent! Thanks again for the wonderful stay as well as great care and service! Khun Barry

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kuhn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, May 9, 2013
Dear Khun Barry

Thank you very much for the recent review you have posted in this forum. I am delighted to read the names of so many of our associates whom you have to become to know during your stays with us. They will be thrilled to read your comments and specially to read their own names.

All of our associates are committed to take care of our guests as they all know that a happy guest will come back to the JW Marriott Bangkok again and again, quite like yourself.

Thank you for your loyalty and thank you for staying with us Khun Barry !

Best regards

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brussels
Level Contributor
190 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed May 8, 2013

JW Marriott is by far my preferred hotel in Bangkok - and beyond!

The hotel offers immaculate service with spacious design rooms.

Flagship of the hotel is the executive lounge located on the 16th floor. Evening cocktails are freshly prepared on the teppanyaki and the staff do really all they can to make you feel comfortable. This week the lounge started a once a week barbecue on the terras. Again a great experience when overlooking the skyline of Bangkok. We come back !

  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pbxl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, May 9, 2013
Dear PBXL1

It was a real pleasure to read your review and looking at the photos you took from the first BBQ the team has done on the terrace of the Executive Lounge. Thank you for taking the time to write about your experience.

I have noticed that you are a Top Contributor in this forum with 60 reviews. Your comments about the JW Marriott Bangkok and the experience at the Executive Lounge are very meaningful and encouraging to us. We believe in providing a consistently high service excellence to all of our guests for them to come back again and again.

Thank you once more for a very nice review and sending you very best regards.

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat, Oman
1 review
5 of 5 bubbles Reviewed May 8, 2013

We had a wonderful time at the JW Marriott Hotel in Bangkok, The hotel stays true to its name with the best services provided. On our arrival we were presented a delicious fish barbecue wishing us a nice and quite stay. The staff were extremely friendly and helpful specially at the executive lobby, they received us with very welcoming notes, thanks to Marriott for having great team at our service specially A lady at executive lobby called Tavi..

Room Tip: Rooms next to elevator are with good wifi signal.
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bathari90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, May 9, 2013
Dear Bathari90

I like to thank you for your recent review in this forum. I am very happy to see that you have enjoyed your stay here at the JW Marriott Bangkok and that you were satisfied with the services you have received.

We believe in providing our guests with consistently high service levels across the hotel in true Marriott's "spirit to serve" fashion.

Thank you for your comments and looking forward to hopefully welcome you back soon again.

Best regards

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 8, 2013

The hotel ticks all the boxes and does it well. Warm friendly service wherever you encounter the hotel staff - from the guest service team to the front desk to room service. The rooms are comfortable and and the bathrooms good sized. Good food, the breakfast at the Marriott Cafe sets you off to a good start. The hotel is across the street from a supermarket and a Boots and is close to the BTS . A very good hotel in an excellent location

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maddy743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, May 9, 2013
Dear Maddy743

I like to thank you for taking time to write about your experience here at the JW Marriott Bangkok. I am delighted to read that you have enjoyed both, the facilities and the services throughout the hotel.

Much care is being taken for the breakfast buffet at the Marriott Cafe every day. I agree with you that nothing beats a good breakfast ahead of a busy day.

It would be great to have you back with us soon again. I the meantime I am sending you very best regards with thanks once more for your review.

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

Spent a solid three weeks at this hotel as a result of business travel. All in all one of my best hotel experiences. Hotel Staff was great, Hotel was spotless, Food was incredible.
The Executive Lounge was the best one I have ever visited and with our 600 Marriott nights I've been to a few! Close to NaNa Plaza if you want to grab a drink and a short walk to the metro station.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank djtaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peter c, General Manager at JW Marriott Hotel Bangkok, responded to this review, May 9, 2013
Dear Djtaz

Thank you very much for the review you have recently posted in this forum. We value your loyalty to Marriott and in this case, your loyalty to the JW Marriott Bangkok.

I am delighted that all went well during the 3 weeks you recently stayed at our property and I do hope that your business will bring you back to Bangkok and to our hotel soon again.

Wishing you safe travels and sending you very best regards

Peter Caprez
General Manager
JW Marriott Bangkok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Bangkok

Property: JW Marriott Hotel Bangkok
Address: 4 Sukhumvit Road, Soi 2 | Klongtoey, Klongtoey, Bangkok 10110, Thailand
Phone Number:
Location: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Bangkok
#23 Spa Hotel in Bangkok
#29 Luxury Hotel in Bangkok
#30 Romantic Hotel in Bangkok
#55 Family Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Bangkok 5*
Number of rooms: 441
Official Description (provided by the hotel):
Style and substance combine for tremendous results at the JW Marriott Hotel Bangkok. Located on the famed Sukhumvit Road, our luxury hotel offers travelers an unbeatable city centre location from which to explore Bangkok. Arrive with ease - we're just steps from the BTS SkyTrain - and check into our modern, thoughtfully-designed guest rooms. Thanks to our luxury bedding, marble bathrooms, and an array of modern conveniences, you'll immediately feel pampered. Spend your days touring the plethora of local attractions, or take time to relax at our on-site spa and health club. Foodies will delight in our impressive assortment of restaurants, which include award-winning buffets at Marriott Café, sushi at Tsu Japanese Restaurant, and fresh pastries at Bangkok Baking Company. Moreover, with over 15,000 square feet of flexible venue and meeting room space, we're a fantastic choice for business and personal events alike. Come discover a unique brand of luxury here at the JW Marriott Hotel Bangkok. ... more   less 
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Also Known As:
Marriott Hotel Bangkok
Marriott Bangkok
Bangkok Marriott

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