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Traveler rating
6,556
1,918
404
125
72
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Reviewed 4 weeks ago

We stayed here with 3 rooms for a total of 6 nights. Initially after 24 hours I had given this property a negative review. There were a lot of issues with room assignment, service etc. Emanuel picked up on my comments and immediately took action to make some improvements. He reached out, we chatted and services that were important to us to make our stay more enjoyable were taken care off. That at the end of the day makes a hotel, a good hotel. Trying to accommodate. The question remains if it is a hotel where I would go back to? Possibly, although my hotel preference is less resort and flip-flops especially in a city and more polished and detailed. It is also a little too far from everything and had the feeling that I had to keep an eye on the clock to make boat shuttles etc. Having that said, my friends thought it was a welcoming change of the usual city hotels and enjoyed that they were able to have breakfast in their swimwear, any many other guests did too. So Anantara Riverside is definitely worth staying, but if you are more a Peninsula, or The Siam kind of person, you may not enjoy the Anantara Riverside as much. Thank you Emanuel for your effort to make our stay memorable.

Date of stay: January 2020
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Thank ENIAMASU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkO3011, General Manager at Anantara Riverside Bangkok Resort, responded to this reviewResponded 3 weeks ago

Dear ENIAMASU,

Thank you for taking the time to share your feedback which is essential in our efforts to further improve our service standards and guest experiences. We are extremely sorry to hear about your stay experience. Please accept our sincere apologies on any inconvenience caused.

Your feedback is essential in helping us improve our services and please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests. We hope that we will have chance to welcome you back again and recover your impression of the hotel.

Kind regards,

Mark O'Sullivan
Complex General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We used the Christmas break to visit Bangkok for about 6 days, and we were pleasantly surprised by the hotel. It was a great experience, wonderful friendly staff and very accommodating. Great scenery on the riverbank with the boat rides to the pier on the other side for the metro connections.

Date of stay: December 2019
  • Trip type: Traveled with family
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Review collected in partnership with Minor Hotels
Thank vanlammerentx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Beautiful hotel, feels like you are at a resort. We used a taxi several times to get to different places (very cheap) but the majority of time we would take the ferry up river to the pier where you can catch the skytrain or other river shuttles to interesting places. The Iconsiam is a must see. When you book get the breakfast option. Best breakfast buffet I’ve ever seen. It’s huge in terms of variety and the quality of food is great. Get a river view room in building two. The rooms are newly renovated. I’ve read other reviews complaining about older rooms. Overall value for this property is unsurpassed.

Date of stay: January 2020
  • Trip type: Traveled as a couple
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Review collected in partnership with Minor Hotels
Thank Stretch60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Absolutely first class Hotel & Resort in all aspects. Outstanding staff and attention to detail. Superb accomodation and facilities, with exceptional River Dinner Cruise. Check in at Front Desk very early morning was outstanding. Will stay again when in Thailand without hesitation. HOWARD

Date of stay: January 2020
  • Trip type: Traveled as a couple
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Review collected in partnership with Minor Hotels
Thank HOWARD E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

every time I come back, I find it getting better and better. a paradise in a chaotic city. the most trailing place of all Asia, no doubt you feel at home. all the amenities you can expect are available, fabulous staff, pool, restaurant, gorgeous garden

Date of stay: January 2020
  • Trip type: Traveled with family
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Review collected in partnership with Minor Hotels
1  Thank L4052EEmaurom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkO3011, General Manager at Anantara Riverside Bangkok Resort, responded to this reviewResponded 4 weeks ago

Dear L4052EEmaurom,

Thank you for taking the time to share this review with us. We are delighted that you were pleased with your recent stay at the Anantara Riverside Resort and appreciate your compliments about our hospitality. Your kind compliments have also been shared with the team who continue to deliver seamless and exemplary experiences for our guests.
We certainly look forward to welcoming you back again soon.

Kind regards,

Mark O'Sullivan
Complex General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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