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Reviewed September 18, 2011

We stayed here as part of a Tour in September 2011. The hotel itself is nice, though the lobby itself was undergoing some renovatinos. The hotel is connected to the Central Mall which itself is HUGE and busy. There are some great restuarants on the 3rd and 4th floor of the mall which are worth checking out.; The rest of the mall are high end stores,not worth checking out IMO.

the hotel room was nice, clean, modern,nice bathroom. A bit small, but ot a deal breaker. In room chargers were expensive for Bangkok. The gym was nice and large. The pool area was small but nice.
the breakfest, which was include, was great. Warm food, great chocholate crossiants, great noodle soup, excellent.

Location was north of Bangkok central and the taxis were hard to find on the meter, everyone wanted to charge fixed rate. That sucked. Close to weekend market which is worth the visit.

You can walk Skytrain, but in the heat/humidity, it is a bit long.

Overall, nice, ut nothing special.

Date of stay: September 2011
  • Trip type: Traveled as a couple
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1  Thank SDSpartan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

The hotel is adjacent to a large shopping center recently remodelled as is the hotel. The subway is close by and so is the famous Chatuchak Sunday market.
Having stayed there a dozen times, I appreciate the new rooftop bar with an excellent view as well as the restaurants on site. The only restaurant that I would not recommend is the Vietnamese restaurant. While the food is acceptable, the ambiance is depressing.
The breakfast buffet and the seafood buffets are excellent.

Room tip: All the rooms have great view but the corner rooms have extra space and a great bathroom.
Date of stay: September 2011
  • Trip type: Traveled on business
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Thank Jeanc47
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2011

Date of stay: August 2011
  • Trip type: Traveled with family
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 8, 2011

We were at Sofitel Centara Grand Bangkok in Aug for 2 nights, expected great services from this class of hotel BUT it made me very disappointed. Firstly, receiptnist (lady) is very rude to clients, not smiling face or welcome maner at all-shouted to clients. Hotel was in re-construction at the time, it seems like hotel staff is very moody, not ready to services or they have no good service training or what ever, not just only front desk but also included resturant staff (couldn't remember the resturant's name, where we had B/F). NO FREE INTERNET PROVIDED even in room or lobby. I couldn't believe that the 4-5 stars hotel why we have to pay 720 bath a day for internet which is unacceptable. As servey, local internet providers charge only 500-600 bath a month (not a day). OR it wants to make money to add on some part of building???

Secondly, We needed to move to a new room after check-in a couple of hours because of bathroom drainage. Called, reported front desk what the problem was, expected for quick responses BUT NO NO NO no reponses for 30-45 min, i needed to call her again before i missed my appointment as i need to have shower for next 20 min meeting. Finaly, we needed to move to another room, CRAZY HOTEL SERVICE, NO MORE BE HERE AGAIN.

I will grade this hotel 1.5 stars only as poor services.

Date of stay: August 2011
  • Trip type: Traveled with family
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1  Thank weWow
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2011

Another great Sofitel Property under major renovation. It will look, and be, fantastic once it is all finished. I have been to this property many times, so was expecting disruption of the public spaces and amenities.
What I did not appreciate was being upgraded, to a beautifully renovated room, to be probably the first occupants, and having house keeping issues that were unaddressed and avoidable - NO fridge, No aircon in the bedroom, and a faulty light in the bedroom which flashed all night., to name a few. We were given a Private Transfer home, but it did not compensate for the previous days problems.
I filled in the customer service form and have received no acknowledgement. I wonder if Management will see Trip Adviser.

Date of stay: September 2011
  • Trip type: Traveled as a couple
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Thank Yvonne Z
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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