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Reviewed June 18, 2012

Stay in the hotel was nice, rooms and the hotel were very clean and quiet and stay was refreshing. Location is good as BTS station is not far away, 9 11 is just round the corner and as in all of Bangkok ATM's are aplenty. stayed in the hotel for 3 nights and had comfortable sleep and staff was courteous. Lotus Pool in the lobby is exquisite. Good for shopping too as taxis are readily available just outside the hotel. Finding it the first time looks difficult but just as you enter Soi 33 ..its on the left side of the road. A couple of nightclubs are also just outside for those looking for night life but can't say more bcoz did not visit them. Lots of restaurants nearby also makes the location convenient. We made this a base and practically roamed from day break to night in Bangkok but had a very pleasant stay at this hotel. Would def stay again

Room Tip: Higher floors give a better view of the Sukhumvit Skyline
  • Stayed: June 2012, traveled with family
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1  Thank TJ_Arora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BangkokLotus, General Manager at Bangkok Hotel Lotus Sukhumvit, responded to this reviewResponded June 20, 2012

Dear guest,

Thank you very much for sharing your experience when stay with us. We are very happy to learn that you enjoyed your stay with us.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We look forward to welcoming you again in a very near future.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2012

Besides the fact that it went on fire while I was there (I guess it can happen to anyone...), my stay in this hotel has generally been poor/average...
- Lobby decent but feel old. Check-in staff friendly, although a bit disorganized...
- Elevators to access rooms are small.
- Rooms have good size but again, old carpets with smell of smoke... they need to upgrade this hotel. Bathroom also shows its age.
- Restaurant in upper floors is decent, so is the breakfast. I liked the little cafe on the lobby, it is the best place in this hotel!
I wonder how it is now after the fire [ the hotel was soaked and very smelly]...

Room Tip: higher rooms have nice views...[but then again, during if there is a fire, then it is way better to be on the lower floors!]
  • Stayed: February 2012, traveled on business
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1  Thank sagittarius111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 21, 2012

Dear Guest,

Thank you for sharing your comments regarding your stay in February 2012. In relation to your comments, there was a small incident at the hotel which resulted in the hotel activating it's security and safety procedures in order to maintain our guests' safety. These procedures were implemented effectively and we were able to maintain the security and safety of all our guests at the hotel. In regards to your comments about the room condition, I am also pleased to advise that our rooms have already been renovated (you can view our renovated rooms at our hotel website). I am very glad to read that you enjoyed our Breakfast at Coco's Cafe and Le Boulanger Bakery Shop at the hotel lobby. Indeed we have made further improvements to our Breakfast offering at Coco's including the introduction of Healthy Choice corner with healthy choice breakfast dishes and drinks choose from.

We look forward to welcoming you back to the Bangkok Hotel Lotus Sukhumvit on your next trip to Bangkok

Yours sincerely,

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Reviewed June 15, 2012

we stayed in hotel for 2 nights rooms were no as standard as a 4 star hotel to be very poor room service we were not served even shampoos ,outer elevation is very good location is good for nightlife

  • Stayed: June 2012, traveled with family
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Thank abhay_vizag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 26, 2012

Dear guests,

Thank you for the feedback, I am very disappointed to read your comments regarding your stay as it is seldom to receive such feedback given the hotel is a long established International 4 star Standard Hotel recognized for its service.

I would be welcome to discuss your feedback further with you if you can give us the opportunity so I can better understand the hotel’s short comings during your stay with us.

We look forward to welcoming you to our hotel again in the near future.

Kind regards,

Simon Jones
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2012

The rooms are newly renovated and are very nice.
The location of the hotel is very convenient.
The breakfast is super and the people working there are just adorable. I always look forward to eat there.
The staf at concierge are extremely helpful. They would help you with advice and solve most practical problems.
The only negative comment is that the check-in/out is sometimes a little slow.

I truly recommend this hotel, both for business and tourism.
Peter K

  • Stayed: June 2012, traveled on business
    • Value
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Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 26, 2012

Dear guest,

I am very pleased to read your feedback about breakfast and also our newly renovated rooms at Bangkok Hotel Lotus Sukhumvit.

We look forward to welcoming you to our hotel again in the near future.

Kind regards,

Simon Jones
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2012

  • Stayed: June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BangkokLotus, General Manager at Bangkok Hotel Lotus Sukhumvit, responded to this reviewResponded June 11, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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