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“Worst Ever Customer Service”

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Check Inn Regency Park
Ranked #237 of 862 Hotels in Bangkok
Perth, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Worst Ever Customer Service”
Reviewed September 6, 2013

This hotel has one of the worst customer service you can find in and around Sukhumvit. Reception staff very unprofessional and takes ages to check in and check out. Even dont like to reply to any question.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ozwestcoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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577 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
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English first
Gujarat
Level 6 Contributor
103 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 3, 2013

My travel agent D.Pauls from Delhi told that they given us stay in "Regency Park" and given us stay in this worst Check Inn Regency Park hotel! Its a OLD hotel with Dirty rooms, Non-working TV, BAD Breakfast and dirty Bathroom. Only Location is good but all other are bad... When we ask for Locker key they given us a key and take sign on letter that if key is LOST than we have to pay 5000 THB!!! And in Room we found that its a OLDEST model locker and no mean to use it!!! Even its better to take cash/documents in bag.

Room Tip: Its better to stay away from this hotel. Also do not plan to visit it with family members.
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FastTreck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bangkok hotels

Hong Kong
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 31, 2013

we stayed there in aug, 2013 for 2 nights as we got good deal on booking.com. i was traveling with my wife, the only one thing we did not like was the noisy guest staying next to our rooms, look like they were a group of boys who were drinking and shouting, so we had reported to the hotel manager who come and talked to them, after that it was ok, we had no other complain about this hotel and for this price you will not get better location in bangkok.

Suggestion, if you have problem contact the manager who we found to be very helpful.

Room Tip: we stayed on the 4th floor which we think they newly renovated, so go for it.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNH
1 review
Reviewed August 28, 2013

Please do not stay in this hotel,

This is very old and renovated hotel with the really bad service of the front desk staff.
Customer have to wait for the reception every time we need something.
They never ask how can i help you.

Breakfast is terrible but restaurant staff is good they are trying to help.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bunhak K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 27, 2013

I have stayed at Regency Park often over the past many years and was pleasantly surprised to see that they are in the process of renovating the rooms. The new rooms are bright and clean and as always, roomy. You can't beat the price at the Regency Park, especially when you consider it's convenient location. The staff is friendly and cooperative.

I will be heading to Bangkok again in November and plan to stay at Regency Park again!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 26, 2013

This hotel is the dirtiest hotel i have ever stayed in. It smells really awful. Unclean toilets. Bad service.
- I called the reception for an empty glass, she said come and take it yourself! (what type of hotel is this?)

- The concierge literally threw my luggage at my room door, didnt even bother to keep it inside.

- The hotel rooms are all stinking.

- Extra bedding and mattress is kept outside on each rooms door, which is an unpleasant sight.

All in all, this is the worst I could have imagined, this totally spoiled my Thailand experience.

Also, when me and some other annoyed guests went to meet the manager, the receptionist said he was busy. Whereas I could see him in front of us hiding from all the angry guests. He quietly tip toed into the elevator and out of our sight.

Room Tip: There are no good rooms here. Please dont stay here.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saiffzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
2 reviews
Reviewed August 23, 2013

The location of this hotel is nice, close to the BTS and park. We had a good time there after see some review, we were not sure whether we should stay in this hotel or not but we try and we were not disappointed. The check in was smooth, rooms were ok. Its in the center so there are a lot of things to do around the hotel area.

Room Tip: We had a room on the 4th floor, which was very nice.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank craddock s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Check Inn Regency Park

Property: Check Inn Regency Park
Address: 12/3 Soi Sukhumvit 22 | 12/3 Soi Sainamthip , Klongtoey, Bangkok 10110, Thailand
Phone Number:
Location: Thailand > Bangkok > Sukhumvit
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#173 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Check Inn Regency Park 4*
Number of rooms: 119
Official Description (provided by the hotel):
Check Inn Regency Park Bangkok Hotel is an elegant boutique hotel decor in local silk and teakwood, each equipped with modern facilities and amenities much needed by both business and leisure travellers. The hotel situated on the heart of Sukhumvit Road, walking distance to BTS sky train station. Famous Emporium and Emquartier, Dinosaur Planet and other nightlife and restaurants as the prime districts of Bangkok. Moreover from now onward we are pleased to announce Check In Car Service are ready for you. We provide private airport transfers for both way from the Airport or to the Airport, city tours with personal driver and any other individual requirement in Bangkok with reasonable price. For reserve this we required 24 hours prior to pick-up time. ... more   less 
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Also Known As:
Check Inn Regency Park Hotel Bangkok
Regency Bangkok
Regency Park Bangkok

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