What exactly qualifies this as a 5-star hotel I don't know! I suppose a property can just do what needs to be done to qualify for 5-star status without really providing 5-star quality.
My GF & I stayed here for 3 nights while we visited Siam Square in Bangkok. Our room was average to slightly above average, the view from the room is nothing impressive. The size of the room is good and I liked the sofa in the room (we had a "Superior Room", which I think is their basic room). The TV and cable package was unimpressive.
Room service was good but a bit pricey. Stay away from the mini bar, unless you like paying $5 for a bottled water or $5 for a small orange juice! The prices for the mini bar are NOT posted in the room - just one of many examples I found of a hotel trying to rip you off. The room does provide a hot water maker which you can use to take advantage of the free tea and coffee in the room and an iron is provided as well. The safe in the room is particularly nice, and easy to use.
We never made use of the pool, but it looked nice. Very large pool. I attempted to make use of the gym located in the hotel, but I was stopped at the entrance and told I needed to wear sport shoes (I was wearing sandals). Since I didn't bring any sport shoes on this trip (only sandals and dress shoes), I can't comment on the gym at their hotel!
There was something about the staff at the hotel that was very unsettling. Other reviewers have described the staff as rude. Perhaps that it is. It seems more like they enjoy sticking it to you every chance they get. I was coming in one night from the club with my GF and we were stopped attempting to get onto the elevator and asked if we were guests there. Is this good security or profiling? I look good, my Thai GF looks good - are only ugly people allowed to stay here?! hahaa....I don't know! Also, the housekeeper that cleaned our room was very rude. Basically coming into the room even when I had the "do not disturb" sign on the door. She insisted she needed to clean the room NOW! I told her to come back later anyway. About an hour later, she called on the phone and again insisted she needed to clean the room NOW! I'd expect this sort of treatment at the Super 8 in America, but at a "5-star" hotel paying about $100 a night, you expect to be treated a little better!
The front desk staff seemed okay, but the hotel doesn't accept the Sofitel card, even though they are an Accor hotel (both Sofitels and Novotels are owned by Accor). I didn't understand why they wouldn't take my Sofitel card, which would have entitled me to a late checkout, free drink in the bar and some other items.
Overall, the hotel is nice. But disappointing! I'll be heading back to Bangkok in a couple of months, but I won't be returning to the Novotel on Siam Square! It's just not worth it!
- Official Description (provided by the hotel):
- The Novotel Bangkok on Siam Square is a 4 star hotel in the vibrant centre of Bangkok. With 423 well appointed rooms, this is the perfect destination for both business trips and holidays. Guests can relax by our pool, in one of our 5 bars, or be temptedby the delicious choices available in our 3 restaurants, while our conference facilities are perfect for meetings and functions. Close to transport, entertainment and shopping, the hotel is ideally located. Parking is available for your convenience. ... more less
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- Also Known As:
- Novotel Bangkok On Siam Square Hotel Bangkok
- Accor Bangkok On Siam Square
- Bangkok Novotel