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“Close to everything, excellent service”

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Novotel Bangkok on Siam Square
Ranked #182 of 858 Hotels in Bangkok
Hong Kong, China
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Close to everything, excellent service”
Reviewed October 1, 2013

Stayed 5 nights in a triple room with 2 friends. Service was excellent! Staff always has a smile on their face, spoke great English and always ready to help. Location was the best thing about this hotel. It is 1 min walk to siam BTS station and right inside siam square. Just turn a corner and you will find 7-11 to stock up on snacks and drinks. We visited the Chang massage just opposite the hotel 3 times during our stay, they offer amazing foot and Thai massages. Famous mango tango just around the corner but we didn't have the time to try. The room was a little dated and a bit tight for 3 person but we all enjoyed our stay. Buffet breakfast was great with many Asian and western choices. However, they appear to be short on staff and sometimes you have to wait a bit for their service.

All in all, great value for money considering the excellent location and service. Would recommend to friends and family. However, with so many new and trendy hotels budding in Bangkok, I may try another one on my next visit ^^

Room Tip: ask for higher floors as the disco in the hotel tends to have music up till midnight. Might be a tro...
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beeleeburu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, General Manager at Novotel Bangkok on Siam Square, responded to this review, October 17, 2013
Dear beeleeburu,
Thank you for your kind comments and for choosing to stay with us during your recent visit to Bangkok. I am glad that you had a pleasant stay and enjoyed both our hospitality and prime location. We are appreciative and thankful for recommending us to friends and family and hope to welcome you again soon.
Kind Regards,
David Baldwin
General Manager
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (479)
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Kuwait City, Kuwait
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 29, 2013

A wow location. Bang on center of all happening activities. The MBK, siam square and metro station all in walking distance. The property is however dated and rooms are pretty small. The check in and check out is smooth. Breakfast was good but not excellent. The view from the room was not something to glorify about as we were looking at a construction site.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amit C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, General Manager at Novotel Bangkok on Siam Square, responded to this review, October 9, 2013
Dear Amit C,
Thank you for your positive comments, while your constructive points are certainly helpful. I am glad you enjoyed our location and am sorry that we fell short of your expectation in some areas. The construction site referenced is due for completion in a few months, though the exterior will be finished by year end. We look forward to welcoming you again with better views soon!.
Kind Regards,
David Baldwin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ko Samui, Thailand
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 29, 2013 via mobile

Novotel review:

I booked on Novotel siam square through their website .. Two days before check- in
When we returned back from koh samui at night we were really tired ..
They didn't even know when I booked !!!
They told me that they were facing a problem with a/c and rooms were leaked !!!!!
They sent me to mercure hotel !!! And they picked me next day to Novotel hotel

What I wonder about that is it possible that a hotel like Novotel can not handle the ac problem?

Why they didn't say that they were fully booked and that was their fault ?!!!

Well .. They picked us to Novotel next day at morning ..

They apologized to us for this fault and they told us that they upgraded our booking to premium which is better than superior grade that I booked for and told me that it is complimentary from them
The other complimentary the offered us were :
- free Internet in room and lounge
- happy hour from 5pm to 7 pm with free drinks
- access to swimming pool and gym.

Well later I checked the price that I made online and found that I was a real jerk.. They charged me more and cheated me ..!!

Well.. The room is very good and clean , good collection of channels and pay movies on tv , toilet is a (wipe and go) which is not suitable for water psychos ..

Lets talk now about the breakfast buffet !!

A damn very limited collection buffet in premium lounge .. Wished that time to be in the superior level!!!
The pork is the most in the buffet with three kinds of cheese , some cakes and a touch of fresh vegetables ..
I don't recommend the lounge and ask for the normal buffet which is bigger and better..


The thing that we liked about the hotel was the location. It is in siam square in the middle of shopping malls like siam parajon , siam discovery , mbk and central world and the general market of siam square and many more..


At last We do really got disappointed as it is first time booked with the Novotel and I guess it will be the last!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CODE75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, General Manager at Novotel Bangkok on Siam Square, responded to this review, October 9, 2013
Dear CODE75,
I am sorry to learn of your disappointment, and am appreciative that you took the time to write. I do regret that we did not have a room available on the first night and apologize for the resulting inconvenience. I understand that our resolution was not adequate for you and really hope for an opportunity to make it up to you, should you change your mind to stay with us again.
Kind Regards,
David Baldwin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 27, 2013

Good location with food, shops, massage & transport within walking distance.
Room was clean & in good size. No noise from busy main road or a huge construction nearby. Breakfast was good.

This is not a new hotel, but our taxi driver from the airport couldn't find the hotel. He has to ask 3 times; from fellow driver at the airport, a group of policemen at roadside and a carpark attendant at Siam Square to reach the hotel. When we were around Siam Station, we already saw the Novotel building, but he went further & further away. Shown him the full address but he didn't seem to know the place either. Just unlucky to get an inexperienced taxi driver.

Stayed September 2013, traveled with family
Helpful?
Thank sunniee33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, General Manager at Novotel Bangkok on Siam Square, responded to this review, October 9, 2013
Dear sunniee33,
I am glad you finally found us, but what a shame your stay was delayed by an inexperienced driver! . Thank you for letting us know about your pleasant stay. We are happy that you enjoyed our neighborhood, rooms and breakfast. We hope to welcome you and your family again soon.
Kind Regards,
David Baldwin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
102 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed September 26, 2013

We had a executive room which was good with a separate sitting area, nice bathroom. Being in a executive room meant that refreshments and snacks were available through the day and night and breakfast was in the same area, well worth the small extra amount it cost.
Staff were friendly and helpful. Good area for the shopping center's with the elevated covered walkway making it possible to get to the shops without getting to wet. We would stay at this hotel again and recommend it.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DandAMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, General Manager at Novotel Bangkok on Siam Square, responded to this review, October 9, 2013
Dear DandAMelbourne,
Thank you for taking the time to comment on your recent stay with us. I am pleased to learn that you enjoyed many of products and services, as well as our vibrant neighborhood. Thank you for considering us again for future Bangkok visits; we look forward to seeing you soon.
Kind Regards,
David Baldwin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 26, 2013 via mobile

We are heading to your hotel on 12 Oct and are very much looking forward to our stay. We have of course read all your reviews on trip advisor and choose your hotel based on these reviews. Have stayed at the wonderful Siam@Siam but hoping your hotel is even better.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennyx6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, General Manager at Novotel Bangkok on Siam Square, responded to this review, October 9, 2013
Dear Jennyx6,
Thank you for choosing our hotel as your preferred address during your forthcoming visit to Bangkok and letting us know in advance how excited you are of this stay. On behalf of the team, I wish you a pleasant stay and we would be pleased to serve “You”.
Kind Regards,
David Baldwin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pontianak, Indonesia
Level Contributor
162 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed September 25, 2013

stayed for 2nite. location are the best you can find in downtown bangkok city center. cant argue for a better.
though hotel has been operating for many years but, room condition are still on top condition. and its been renovated since my last stay 7-8 years ago.
MTR station are just 50m away from the backdoor. and shopping complexs are at its doorstep.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kartono_huang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, General Manager at Novotel Bangkok on Siam Square, responded to this review, October 9, 2013
Dear kartono_huang,
Thank you for sharing your wonderful experience with us and I am thrilled that we continue to satisfy your travel needs!. Please be informed that a refurbishment of our guest rooms and lobby is planned for next year. I hope you will be even more pleased with our new look on your next visit.
Kind Regards,
David Baldwin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok on Siam Square

Property: Novotel Bangkok on Siam Square
Address: 392/44 Siam Square Soi 6, Bangkok 10330, Thailand
Phone Number:
Location: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#80 Spa Hotel in Bangkok
#107 Family Hotel in Bangkok
#130 Romantic Hotel in Bangkok
#131 Business Hotel in Bangkok
#148 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bangkok on Siam Square 4*
Number of rooms: 429
Official Description (provided by the hotel):
The Novotel Bangkok on Siam Square is a 4 star hotel in the vibrant centre of Bangkok. With 423 well appointed rooms, this is the perfect destination for both business trips and holidays. Guests can relax by our pool, in one of our 5 bars, or be temptedby the delicious choices available in our 3 restaurants, while our conference facilities are perfect for meetings and functions. Close to transport, entertainment and shopping, the hotel is ideally located. Parking is available for your convenience. ... more   less 
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Also Known As:
Novotel Bangkok On Siam Square Hotel Bangkok
Accor Bangkok On Siam Square
Bangkok Novotel

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