- Free Wifi
- Free Parking
An excellent location but that's all.....
We booked a superior room 3 months prior to our travel date yet upon arrival we were informed, with no apology, that no superior rooms were available and that we would therefore receive a standard room! Our reply was "totally unacceptable" and that we would accept no less than what we had booked and prepaid for or an UPgrade..and immediately a superior room was available!!!
The room was very small and the bathroom tiny - and both not particularly clean. Infact during our 4 day stay the maid merely made the beds and we found several items of dirty laundry (not ours) in our room on two occasions - we simply threw them out into the corridor. One day the room was left as is until 1600 and that was the only time that we complained as the staff seemed to not particularly care one way or the other.
The lobby was full of mosquitos.
The lobby bar, however, was clean and the service impecable.
It is with regret to note that you experienced a series of unpleasant situations during your stay. Please accept my sincere apology for the lapse of service you received. Your feedback has raised my concern in many areas and please feel assured that I am personally investigating these matters for you to ensure necessary actions are performed in these areas. Nonetheless, I am pleased that you enjoyed the ambience and service at Pastel Lounge and look forward to an opportunity to redeem ourselves.
Excellent location but not really value for money. Walking distance to the sky train and near shopping centers of branded goods such as Siam Paragon to mass market such as MBK Hotel is aging and have that dated feeling.
Massages opposite hotel are plentiful but lots of con massage ie not true Thai massage. Tip for travellers is to select older and not too good looking massage staff
Thank you for taking the time to review our hotel and surrounding area. I am sorry that we could not meet all of your expectations and your comments are well noted for further improvement. We look forward to welcoming you again should you be visiting Bangkok in the future.
This is a very conveniently located hotel with all the necessary amenities nearby. Very good for both business as well as family vacation. Clean room, prompt and good services, very friendly staff. Good value for money. Highly recommend this hotel to any one travelling to Bangkok.
Thank you for choosing to stay with us and for kindly recommending us to others. We hope that we will have the chance to welcome you again soon.
Nicely maintained property. Easy check in, rooms are ok but not great. The hotel has great restaurants. Really top class. The pub, CM2 at the basement however is filled up with Uzbekistan and Thai hookers. Don't use the taxis parked outside the hotel as they all don't use the meters. It is easy enough to flag down a taxi. Walking distance to MBK, Siam Paragon, etc.
Dear Venot V,
Thank you for taking the time to share your experience and tips. I am glad that overall we met your needs and expectation, especially in regards to location and service. The team looks forward to welcoming you again soon.