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“very pleasant stay”

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Novotel Bangkok on Siam Square
Ranked #175 of 891 Hotels in Bangkok
Reviewed February 17, 2013

  • Stayed: February 2013, traveled with family
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Thank etmago
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded February 21, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2,202 - 2,208 of 4,271 reviews

Reviewed February 17, 2013

An excellent location but that's all.....
We booked a superior room 3 months prior to our travel date yet upon arrival we were informed, with no apology, that no superior rooms were available and that we would therefore receive a standard room! Our reply was "totally unacceptable" and that we would accept no less than what we had booked and prepaid for or an UPgrade..and immediately a superior room was available!!!
The room was very small and the bathroom tiny - and both not particularly clean. Infact during our 4 day stay the maid merely made the beds and we found several items of dirty laundry (not ours) in our room on two occasions - we simply threw them out into the corridor. One day the room was left as is until 1600 and that was the only time that we complained as the staff seemed to not particularly care one way or the other.
The lobby was full of mosquitos.
The lobby bar, however, was clean and the service impecable.

  • Stayed: February 2013, traveled with friends
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Thank avilan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded February 21, 2013

Dear avilan,
It is with regret to note that you experienced a series of unpleasant situations during your stay. Please accept my sincere apology for the lapse of service you received. Your feedback has raised my concern in many areas and please feel assured that I am personally investigating these matters for you to ensure necessary actions are performed in these areas. Nonetheless, I am pleased that you enjoyed the ambience and service at Pastel Lounge and look forward to an opportunity to redeem ourselves.
Kind Regards,
Manuel Reymondin
Resident Manager

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Reviewed February 16, 2013

Excellent location but not really value for money. Walking distance to the sky train and near shopping centers of branded goods such as Siam Paragon to mass market such as MBK Hotel is aging and have that dated feeling.

Massages opposite hotel are plentiful but lots of con massage ie not true Thai massage. Tip for travellers is to select older and not too good looking massage staff

  • Stayed: February 2013, traveled as a couple
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Thank Huey1688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded February 21, 2013

Dear Huey1688,
Thank you for taking the time to review our hotel and surrounding area. I am sorry that we could not meet all of your expectations and your comments are well noted for further improvement. We look forward to welcoming you again should you be visiting Bangkok in the future.
Kind Regards,
Manuel Reymondin
Resident Manager

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Reviewed February 16, 2013

This is a very conveniently located hotel with all the necessary amenities nearby. Very good for both business as well as family vacation. Clean room, prompt and good services, very friendly staff. Good value for money. Highly recommend this hotel to any one travelling to Bangkok.

  • Stayed: February 2013, traveled with family
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Thank ronn410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded February 21, 2013

Dear ronn410,
Thank you for choosing to stay with us and for kindly recommending us to others. We hope that we will have the chance to welcome you again soon.
Kind Regards,
Manuel Reymondin
Resident Manager

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Reviewed February 15, 2013

Nicely maintained property. Easy check in, rooms are ok but not great. The hotel has great restaurants. Really top class. The pub, CM2 at the basement however is filled up with Uzbekistan and Thai hookers. Don't use the taxis parked outside the hotel as they all don't use the meters. It is easy enough to flag down a taxi. Walking distance to MBK, Siam Paragon, etc.

  • Stayed: February 2013, traveled solo
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1  Thank Venot V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded February 21, 2013

Dear Venot V,
Thank you for taking the time to share your experience and tips. I am glad that overall we met your needs and expectation, especially in regards to location and service. The team looks forward to welcoming you again soon.
Kind Regards,
Manuel Reymondin
Resident Manager

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Reviewed February 14, 2013

It is a good business hotel to stay at since it is near the train station and the major shopping malls in Bangkok.. Siam Paragon, MBK, Siam discovery & Central World. It's walking distance to Gaysorn, Amarin, Platinum and some other smaller malls and if you want to go to Sukhumvit area, you need not take a cab, just hop on the BTS and in about 4 to 5 stops, you're in Sukhumvit and fast! Going to Jim Thompson's house is also one train station away.

The breakfast buffet is excellent as you have a lot of choices but the dining area needs to be bigger because sometimes, specially at 9 AM you would need to wait to get a seat. I find the rooms a bit smaller than the usual places I've been to but it is modern looking but not top class. The business lounge is small but there is free flowing wine, beer and alcohol and has longer hours opened. Overall, above average but great location!

Room Tip: Choose a room with a view of Thanon Henri Dunant because the other rooms are facing roofs or constru...
See more room tips
  • Stayed: January 2013, traveled on business
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Thank ArtSax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded February 21, 2013

Dear ArtSax,
Yes, it’s true, our location is ideal for diners, shoppers, and sightseers alike. We are glad that the breakfast array satisfied your taste and thank you for your comments. Please be assured that we are continuously improving the quality of both our products and services and hope that we will have the pleasure of welcoming you again soon.
Kind Regards,
Manuel Reymondin
Resident Manager

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Reviewed February 12, 2013

If you are into shopping its then an excellent location to be on with a few meter walk to MBK etc.The hotel is nothing special.It does need some workout while facilities seem to belong to year 1990s.Breakfast is awful, chaotic. I would not recommend this novotel to anyone.Try Mercure Siam and you will see what I meant.

  • Stayed: January 2013, traveled with family
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2  Thank Anaximander66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded February 21, 2013

Dear Anaximander66,
It is with regret to note that you were not pleased with your stay and I appreciate your constructive comments which enable us to improve.
Kind Regards,
Manuel Reymondin
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok on Siam Square

Address: 392/44 Siam Square Soi 6, Bangkok 10330, Thailand
Phone Number:
Location: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#82 Spa Hotel in Bangkok
#85 Family Hotel in Bangkok
#130 Romantic Hotel in Bangkok
#131 Business Hotel in Bangkok
#144 Luxury Hotel in Bangkok
Price Range: $103 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok on Siam Square 4*
Number of rooms: 423
Official Description (provided by the hotel):
The Novotel Bangkok on Siam Square is a 4 star hotel in the vibrant centre of Bangkok. With 423 well appointed rooms, this is the perfect destination for both business trips and holidays. Guests can relax by our pool, in one of our 5 bars, or be temptedby the delicious choices available in our 3 restaurants, while our conference facilities are perfect for meetings and functions. Close to transport, entertainment and shopping, the hotel is ideally located. Parking is available for your convenience. ... more   less 
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Also Known As:
Novotel Bangkok On Siam Square Hotel Bangkok
Accor Bangkok On Siam Square
Bangkok Novotel

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