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“Good Location” 3 of 5 bubbles
Review of Novotel Bangkok on Siam Square

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Novotel Bangkok on Siam Square
Ranked #180 of 849 Hotels in Bangkok
Certificate of Excellence
Kuwait City, Kuwait
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Good Location”
3 of 5 bubbles Reviewed January 10, 2013

We stayed at the hotel with 2 small kids, and generally we were very please with the hotel. In the first place, the location is pretty good for Bangkok, as you are a 2 minute walk from the Skytrain as well as the Paragon Mall, which is also home to the Siam Ocean Centre - a great option for the kids. A slightly longer walk and you will reach another large shopping mall, Centralworld. And in the other direction is MBK. So all in all for the shopper it is a great location. For the rest of the sights and sounds of Bangkok, the Skytrain is very good.

The hotel itself is basic and offers just what you would expect. The staff did assist us with some small requests. We requested an extra bed and this was delivered quite quickly. We also ordered room service one evening and this was also delivered quickly and was actually not bad. Breakfast is well worth it, and there is pretty much something for everyone.

The only small concern with the hotel itself, is the amount of staff at reception. While all the staff I dealt with were great, invariably I had to wait on all but one occassion when I was interacting at reception. I would still recommend the hotel as a good option in a good location.

My biggest frustration (and not with the hotel) is with the Accor Hotels website and supposed customer service, especially when I complained. There is no escalation matrix and I am still waiting for feedback for 2 complaints I registered BEFORE I left for Bangkok. This lack of feedback almost resulted in me cancelling the booking, but thankfully the poor service from the website did not continue in the hotel. Normally I would not include this in a review, but seeing as they (Accor) have not bothered to contact me via there normal channels, I have included in the review.

  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Glen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this review, January 22, 2013
Dear Glen B,
Thank you for both your positive and constructive comments and we are pleased that your overall stay was satisfactory. More importantly, your comments concerning the Accor website is well noted and has been forwarded to the Accor Customer Service team for their improvement. We look forward to welcoming you again.
Kind Regards,
Manuel Reymondin
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
San Francisco, California, USA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed January 9, 2013

The hotel was completely unaccommodating of their guests. They have no idea what it takes to have good customer service and run a good hotel. If you're looking to stay somewhere in Bangkok, pick another hotel.

Stayed January 2013, traveled with friends
Helpful?
3 Thank jesstraveler28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this review, January 22, 2013
Dear jesstraveler28,
It is with regret to note your disappointment during your recent stay and I hope that you accept my sincerest apologies for the inconvenience and distress you experienced. Please be assured that we make every effort to accommodate guests' requests, and hoped for your understanding that at during the time of your stay we were unable to meet your requests due to certain limitations. Hopefully, you will give us a chance to redeem ourselves and look forward to providing you with an improved level of service.
Kind Regards,
Manuel Reymondin
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, USA
1 review
3 of 5 bubbles Reviewed January 8, 2013

Hotel definitely is 3 star NOT 4-star. Room service, housekeeping and lobby staff were attentive.......but quality of hotel was less than 4 star. Traffic around the hotel is a major problem going out of and coming back to the hotel.......takes 30 minutes for the last half mile. Internet service was very bad......when you do have a connection it is veryyy slooooww. Makes keeping in touch very difficult.

  • Stayed January 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JayChai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this review, January 22, 2013
Dear JayChai,
We certainly appreciate constructive comments and please accept my apology for the inconvenient Internet connections experienced during your stay. Being located in the heart of downtown Bangkok traffic is heavy during peak periods, but the BTS Skytrain just metres from hotel ensure efficient transportation around Bangkok, while the connected Sky Bridge network makes walking to nearby shopping malls comfortable. Rest assured that we take your feedback has been noted and will be raised when we consider future improvements. We look forward to serving you better a return visit.
Kind Regards,
Manuel Reymondin
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 8, 2013

My room was the first corner room and it was horrible...was very small .. there was no space after the bed to walk...bathroom needed renovation and it was a complete let down. Location of the hotel is fantastic though.

  • Stayed January 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mihirvarma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this review, January 22, 2013
Dear mihirvarma,
Thank you for taking the time to share your experience with us and it is with much regret to note that you were not satisfied with our room. Your observations have been well noted and will be considered during the next phase of refurbishments which includes Standard rooms. We look forward to welcoming you to one of our already renovated Superior and Premier rooms and Suites.
Kind Regards,
Manuel Reymondin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dusseldorf, Germany
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 8, 2013

The hotel has a perfect location next to all shopping malls and the skytrain. The value ist excellent, recommendable are the executive rooms with a special check in and breakfast lounge. The reception area looks a bit old fashioned, this should be renovated. The rooms are modern, clean and nice. The service was very freindly.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tigertarzan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauritius
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed January 7, 2013

We stayed at Novotel Siam for 4 nights (Dec 2012-Jan 13).We have been upgraded to a premium room so we did have some additional facilities like check in/out at the premium lounge.Free drinks & snacks in the afternoon.The room is bigger to other rooms.The staff was very friendly & ready to help.Most of all is the great location.Everything is near within walking distance.The Siam BTS station is near, Siam Paragon, Central World, all the shopping is near.We are looking forward to stay again at Novotel Siam.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wongtra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok on Siam Square

Property: Novotel Bangkok on Siam Square
Address: 392/44 Siam Square Soi 6, Bangkok 10330, Thailand
Phone Number:
Location: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#78 Spa Hotel in Bangkok
#108 Family Hotel in Bangkok
#131 Romantic Hotel in Bangkok
#131 Business Hotel in Bangkok
#146 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bangkok on Siam Square 4*
Number of rooms: 429
Official Description (provided by the hotel):
The Novotel Bangkok on Siam Square is a 4 star hotel in the vibrant centre of Bangkok. With 423 well appointed rooms, this is the perfect destination for both business trips and holidays. Guests can relax by our pool, in one of our 5 bars, or be temptedby the delicious choices available in our 3 restaurants, while our conference facilities are perfect for meetings and functions. Close to transport, entertainment and shopping, the hotel is ideally located. Parking is available for your convenience. ... more   less 
Reservation Options:
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Also Known As:
Novotel Bangkok On Siam Square Hotel Bangkok
Accor Bangkok On Siam Square
Bangkok Novotel

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