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Novotel Bangkok on Siam Square
Ranked #175 of 884 Hotels in Bangkok
Reviewed November 8, 2012

Fantastic location, right at the BTS, near Paragon and near the stretch with all the shops where you can find clothes, massage services and manicure/pedicure. There's also a night market right at the main street where you walk till you reach MBK. Overall a really pleasant stay with good rates and very convenient location.

  • Stayed: November 2012, traveled with friends
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Thank Christine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded November 12, 2012

Dear Christine C,
You have astutely pointed out some of the primary benefits, location-wise, for guests when choosing to stay at our hotel. We are pleased to note that your overall stay was pleasant and look forward to your next visit to Bangkok.
Kind Regards,
Manuel Reymondin
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,281 - 2,287 of 4,179 reviews

Reviewed November 8, 2012

This was my second time at this Hotel and I must say I wasnt as impressed as I was the first time, I had requested for non smoking and they put me in smoking,,I was nearly sick with the cigarette smell so went back down to reception and the lady at the front desk said they didnt have any other rooms, now I had booked months before and if they knew I was coming then they should have a room. After 10 mins they found 1.The room was loverly and we ordered room service and that was the best value for money and we were happy with the service... porters and other staff... dont know if I will return yet

Room Tip: They told us the smoking rooms were refurbished but you could still smell smoke in the room and even...
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  • Stayed: August 2012, traveled as a couple
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1  Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded November 12, 2012

Dear Mary M,
It is with regret to note that your recent stay was not as pleasant as the previous. I certainly understand your disappointment and frustration regarding this incident, but please note that requests for smoking or non-smoking rooms are subject to room availability and offer my apologies for this inconvenience. Nonetheless, I am glad that you were pleased with the new room and the service our team provided. Please allow us the opportunity of redemption so that we may provide better service on your return to Bangkok.
Kind Regards,
Manuel Reymondin
Resident Manager

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Reviewed November 8, 2012

The Goods:
1. Great location: BTS station 5 minutes away. Plenty of eateries, massage parlour (not the shady kind), convenience stores, money-changers around. Shopping centres like Paragon and MBK within a short walk, and many more just a few BTS stations away.
2. Breakfast: The selection is fantastic, from local to sushi to Western style cuisine. Counted more than 25 different items every morning.
3. Email response: I sent a few enquiry email before booking, and a couple more enquiry/request email after booking. They are prompt in replying, usually within hours.
4. Empathic staff: My wife was suffering from a bad episode of gastric pain on the last day, and our flight was in late afternoon. Upon request, we were allowed to check out later so that my wife could rest in the room.
5. Free upgrade: We booked Superior room, but were upgraded to Premier room free-of-charge. It may not happen all the time, and we appreciate this gesture.

The Bads:
1. Internet: Patchy wifi service where one would get disconnected every now and then.
2. Traffic: Main roads around the hotel are jammed most of the time. Try using BTS whenever possible.
3. Shower area: The screen separating shower from basin area is not effective, causing water from shower to leak out to basin floor area.
4. Security: Floor access is not controlled via key card, instead hotel staffs are posted at lift lobby as sentry. Not a totally bad thing, but having a card-controlled lift is never a bad idea either.

Room Tip: There is a disco/club at the basement, and noise insulation isn't that good. Choose higher floor...
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  • Stayed: November 2012, traveled as a couple
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Thank KW_Lim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded November 12, 2012

Dear KW_Lim,
Thank you for taking the time to inform us of both the positive and constructive aspects of your recent stay. Your comments offer us the opportunity to get ourselves on the right track in order to maintain a high level of service standard for valuable guests like yourself. Please rest assured that your comments will be considered for further improvement and we hope that you have the chance to experience them on a return trip to Bangkok.
Kind Regards,
Manuel Reymondin
Resident Manager

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Reviewed November 7, 2012

  • Stayed: November 2012, traveled with friends
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1  Thank Babelllekhan
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded November 12, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 7, 2012

If You require stable Internet connection, voice conference over Internet or other functions using multiple wifi devices (iPhone iPad and laptop), then DO NOT STAY HERE. The signal is terrible and not stable. I have stayed here several times, and stayed in many of the rooms. ALL the rooms are affected by signal stability. This situation has been allowed to go on for well over a year by the management. They blame the service provider, however this is no reason to give to clients who count on Internet connection whilst traveling.


I have asked the hotel to contact me when they have overhauled the connection throughout the hotel. I would otherwise recommend this hotel as it'd a great location for the MBK Plaza area.

  • Stayed: November 2012, traveled on business
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Thank Anthony_HKBT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded November 12, 2012

Dear Anthony_HKBT,
We regret to note your disappointment with our Internet connection, but please rest assured that we are currently taking the adaptive steps to provide new Wireless Internet access points for the convenience of connected guest like yourself. We value your patronage and commit to rectify this problem as soon as possible.
Kind Regards,
Manuel Reymondin
Resident Manager

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Reviewed November 6, 2012

Stayed at the hotel for 2 day 1 night.

Location: Location of the hotel is great, it is nearby to Siam Paragon and sky train. About 8 mins walk to MBK and about 10mins to Platinum Mall. (If you are planning to shop at Platinum mall, I would suggest you getting Novotel at Platinum.)

Service: Check-in was a little slow even though it is not crowded. Staff was not rude, but not so friendly as well.. Probably they are just to busy focusing doing their own stuff. Free Wifi is available but the connection is terrible..

Room: Clean and spacious, everything you need is there. There's a mini bar as well. TV had lots of program ranging to news, sports, movies (Chinese and English). Bathtub was clean.

  • Stayed: November 2012, traveled with family
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Thank Andytanmh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded November 12, 2012

Dear Andytanmh,
Thank you for choosing to stay at our hotel during your recent visit to Bangkok. Both your positive and constructive comments have been well noted, and I am very sorry for the unfriendly behaviour of our front office team and for the inconvenience of unstable Wireless Internet connectivity. Please be assured that we are taking the appropriate actions to improve our products and services and look forward to welcoming you again soon.
Kind Regards,
Manuel Reymondin
Resident Manager

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Reviewed November 6, 2012

I've been traveling to Thailand for business and vacation for over 20yrs and this hotel is by far the most reasonable priced, clean, secure and convenient hotel. It is in the center of the major malls (MBK, Poseidon, and World) and you can walk to either of them in minutes. The locals eat and shop here so no tourist traps, you can dine in a 5 star restaurant or eat in a food stall all in walking distance. The best tailors on Sukumvit are only a few BTS (sky train) ride away and all the sky trains converge at the Siam Station right next door to the hotel. Besides it is easy to explain to a taxi driver how to get back from where you may wander off to since they all know where Siam Square is. When I come there to shop it helps to be so close to the hotel so I can visit one mall, stop and unload my purchases and head to the next one which again is prettty much next door. Not to mention all the night life activities are close by as well as a great night club below the hotel. They have a super great breakfast buffet, the staff are all very nice and helpful, and there are full amenities (pool, gym, lounge, business center etc.).

  • Stayed: February 2012, traveled on business
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Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this reviewResponded November 12, 2012

Dear Steve W,
I am happy to note your satisfaction regarding our location, courteous service and facilities. Thank you for your kind review and we look forward to once again being of service to you.
Kind Regards,
Manuel Reymondin
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok on Siam Square

Address: 392/44 Siam Square Soi 6, Bangkok 10330, Thailand
Phone Number:
Location: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#83 Spa Hotel in Bangkok
#107 Family Hotel in Bangkok
#130 Romantic Hotel in Bangkok
#131 Business Hotel in Bangkok
#145 Luxury Hotel in Bangkok
Price Range: $98 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok on Siam Square 4*
Number of rooms: 423
Official Description (provided by the hotel):
The Novotel Bangkok on Siam Square is a 4 star hotel in the vibrant centre of Bangkok. With 423 well appointed rooms, this is the perfect destination for both business trips and holidays. Guests can relax by our pool, in one of our 5 bars, or be temptedby the delicious choices available in our 3 restaurants, while our conference facilities are perfect for meetings and functions. Close to transport, entertainment and shopping, the hotel is ideally located. Parking is available for your convenience. ... more   less 
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Also Known As:
Novotel Bangkok On Siam Square Hotel Bangkok
Accor Bangkok On Siam Square
Bangkok Novotel

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