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Traveler rating
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18 - 23 of 1,390 reviews
Reviewed January 20, 2020

This is a very nice hotel, and all people here are very kind. TKS a lot for kind attention from Mr. Alex, Mr. Jab, Mr.Best and Ms.Ploy. All of us like staying in this hotel, it is quite convenient, there are food centers around. By the way , rooms are also clean and nice.

Date of stay: January 2020
Trip type: Traveled with family
Thank Jessiejin715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureFortune, Guest Relations Manager at Grand Mercure Bangkok Fortune, responded to this reviewResponded January 23, 2020

Dear Jessiejin715,

Thank you for writing to us on TripAdvisor.

It is our sincere endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful holidays with us. I have personally shared your compliments with my team for ensuring that you carry beautiful memories of your stay.

We greatly value your patronage and look forward to welcoming you back to Grand Mercure Bangkok Fortune.


Regards,

Akshay Raturi
Guest Experience Manager




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020 via mobile

New room type available. Renovation is ending New room new style. Everything new beginning in new year! The staff at the Executive Lounge is very beautiful and smart, and the hotel staff is very kind. I hope you can do better in the new year!

Date of stay: January 2020
Trip type: Traveled with friends
Thank lakulodi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureFortune, Guest Relations Manager at Grand Mercure Bangkok Fortune, responded to this reviewResponded January 19, 2020

Dear lakulodi,

We are thrilled with your review of Grand Mercure Bangkok Fortune and delighted that you enjoyed our newly renovated room.I am so pleased to know that you were well cared for and that the Executive Lounge team was successful in providing the necessary support and assistance during your stay.

Thank you for choosing us and we look forward to welcoming you again.

Best regards,

Akshay Raturi
Guest Experience Manager


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Reviewed January 16, 2020

We have stayed at this Hotel many times and it just keeps getting better. Now the upgrade to the Spa, Sauna & Pool area has been completed it is just magical. The staff are second to none and that is the main reason we keep coming back.(they are like family). The restaurants are so good with the best breakfast. It is positioned in a shopping complex with a brand new complex opened across the road (accessible underground) and the MRT right at the front door, why would you stay anywhere else. We can't wait to come back again and have already started planning.

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Vadernz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureFortune, Guest Relations Manager at Grand Mercure Bangkok Fortune, responded to this reviewResponded January 16, 2020

Dear Vadernz,

Greetings from Grand Mercure Bangkok Fortune!

Thank you for a perfect star rating and sharing your delightful review on TripAdvisor. We wholeheartedly accept such inspiring words, which I am sure, will encourage our entire Team to provide further for more enhanced service to our esteemed guest like you.

We hope you had a great festive season and we would be very happy to welcome you again soon and make you live a memorable Grand Mercure Bangkok Fortune experience.


Sincerely,


Akshay Raturi
Guest Experience Manager

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Reviewed January 16, 2020

Nice Location Hotel and Big Shopping Mall Nearby, Multi Food Restaurants and Shopping Area.
Hotel Staffs Warm and Professional. Hope Keep on and much better !! Nearby Some New Hotels found but I do hope Grand Mercure Bangkok can keep the best !!

Date of stay: December 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank THOMASWAI2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureFortune, Guest Relations Manager at Grand Mercure Bangkok Fortune, responded to this reviewResponded January 16, 2020

Dear THOMASWAI2005,

Greetings from Grand Mercure Bangkok Fortune!

Nothing rejoices us more than beginning the day with a happy review such as yours. Your kind commendations made our day. We are pleased to read that you enjoyed staying in our beautiful and centrally located Hotel in the heart of Bangkok, surrounded by nice restaurants, shops and big malls.

I have passed on your words of praise to the whole team, as this will serve as an encouragement in keeping on providing such standards.

We very much look forward to your next visit.

Sincerely,

Akshay Raturi
Guest Experience Manager



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Reviewed January 10, 2020

Great welcome and Manager on duty escorted to room on arrival. Front line staff are well trained they knew how to deal with customer. Great reservation staff whom assisted me to extend one one night. Received great services from Restaurant in the lobby.

Date of stay: January 2020
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank DayTrip87811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureFortune, Guest Relations Manager at Grand Mercure Bangkok Fortune, responded to this reviewResponded January 16, 2020

Dear DayTrip87811,

Greetings from Grand Mercure Bangkok Fortune!

Thank you for sharing such a delightful review on TripAdvisor. Indeed, our team’s dedicated services and professionalism are our strengths. Thank you so much for pointing it out.
We look forward to welcoming you back with our undivided attention.


Sincerely,

Akshay Raturi
Guest Experience Manager

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